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Frank's Basement Systems

Waterproofing Company in Buffalo, New York.

Frank's Basement Systems is a waterproofing contractor based in Buffalo, NY. Its Better Business Bureau accredited, A+ rating is reported by the company and not yet verified, so check it with Better Business Bureau before work starts.

4.9on Google · 1002 reviews41 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Frank's Basement Systems sells and installs the patented Basement Systems product line, including WaterGuard interior drainage, TripleSafe and SuperSump sump pumps, and SaniDry dehumidifiers, with written, transferable warranties. The company says it has served Buffalo, Rochester and Western New York since 1985, and its Tonawanda office at 2080 Military Rd sits just north of the city line. Owner Frank DiMaria runs it with more than 100 employees, and the team page names design specialists, foremen and service technicians. Beyond waterproofing it handles crawl space encapsulation, foundation repair and wall crack sealing. Free in-home estimates and third-party financing are offered. Google shows 4.9 from 988 reviews, read October 20, 2026. The company holds the Best of 716 award for waterproofing and foundation repair for 2024, 2025 and 2026.

  • Best for interior drainage, sump systems and crack repair with a written warranty
  • Installs the patented Basement Systems line, including WaterGuard drains and TripleSafe sump pumps
  • Based in Tonawanda, an adjacent suburb, not inside Buffalo city limits

Company Facts

Frank's Basement Systems at a Glance

By the numbers

Google rating
4.9out of 5
Customer reviews
1002on Google
In business
41years

Rating and review count pulled from Google on October 28, 2026. Years counted from 1985.

The work

Best for
Interior drainage, sump systems and crack repair with a written warranty
Primary service
Waterproofing

Where

Headquarters
Buffalo, NY
Service area
Buffalo
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Available
Workmanship warranty
Written, transferable warranties on its patented products, per the company website. Exact terms and exclusions are given in the estimate.

Credentials

Better Business Bureau accredited, A+ rating
Better Business Bureau accredited, A+ rating (reported by the company, not verified)

Editorial Review

Our Take on Frank's Basement Systems

Frank's Basement Systems pairs a recognised product line with a large local crew and an unusually consistent review record. The Tonawanda base and franchise branding are worth knowing, but the named local owners and written warranty make it an easy shortlist candidate for wet basements and leaking cracks.

Best forInterior drainage, sump systems and crack repair with a written warranty

What We Like

  • Installs the patented Basement Systems line, including WaterGuard drains and TripleSafe sump pumps
  • Written, transferable warranties stated on the company website
  • Best of 716 award for waterproofing and foundation repair in 2024, 2025 and 2026
  • A+ rating with the Better Business Bureau, per its website
  • Free in-home estimates and third-party financing for most jobs

Things to Consider

  • Based in Tonawanda, an adjacent suburb, not inside Buffalo city limits
  • Basement Systems is a franchise brand, so confirm the local owners and crew on your quote
  • Closed Sundays, with no 24-hour emergency service stated on its website

Customer Ratings

Google Reviews for Frank's Basement Systems

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.9

Based on 1002 Google reviews

Review data updated October 28, 2026

View on Google Maps

Rating Distribution

  • 5 stars96%
  • 4 stars2%
  • 3 stars0%
  • 2 stars1%
  • 1 star1%
iAbout this distribution

The distribution reflects the 1002 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • mike lux5.0

    Josh F. did an excellent job servicing both of my sump pump crocks. He was extremely knowledgeable, professional, and took the time to explain everything he was doing. He was thorough with his work and made sure everything was cleaned up before he left. You can tell he takes pride in what he does. Great experience all around, and I would highly recommend Josh and Frank’s Basement Systems!

    October 2026Google
  • Mike Watches5.0

    Javi Pagan provided excellent service on my bubbler system. He was able to diagnose and rectify my drainage problem, and returned the system to full running capacity. I appreciate his professional manor and abilities.

    October 2026Google
  • Jerry Augello5.0

    Had Franks Basement reinforce basement walls they did an outstanding job their crew, Ryan, Sebastian, John, and Christian were both friendly and courteous. Extremely satisfied with the end result.

    October 2026Google
  • Steve Fisher5.0

    Erik A. was our technician. We had our sump pump replaced. He went above and beyond, explaining everything in detail. He was very kind and thorough. He is a great example of why we continue to choose Franks for our basement service needs.

    October 2026Google
  • Matt Pavlick5.0

    Frank’s fixed a basement wall crack for me. The entire process from the initial estimate to the actual repair work was very positive. There is no hard sales pitch. Pricing is transparent. Mike W did the repair work. He was professional, showed up on time, and kept is work area VERY clean. He explained every aspect of the repairs. I really enjoyed talking with him. Highly recommended.

    October 2026Google
  • Erika Webb5.0

    Great Professional Service…. Very timely at arrival and cleaned up well after basement system install!

    October 2026Google

View more Google reviews

Ranked#4of 5 waterproofing companies in Buffalo, NYre-checked October 2026

Editorial Ranking

Why Frank's Basement Systems Made Our Top 5

It holds position 4 in 5 Best Waterproofing Companies in Buffalo, NY (2026).

See the Full Buffalo RankingPositions cannot be bought

Areas Served

Based in Buffalo, NY.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Frank's Basement Systems

Frank's Basement Systems builds its work around the Basement Systems product line, a set of patented drainage, sump pump and dehumidification products that it installs through its own crews and backs with a written, transferable warranty. In Buffalo that usually means a WaterGuard interior drain along the footing, a TripleSafe or SuperSump pump with an UltraSump battery backup, polyurethane or Flexi-Span crack repair for leaking poured walls, and a SaniDry dehumidifier to control humidity afterward. Crawl space encapsulation with CleanSpace liners and foundation repair through Foundation Supportworks round out the menu.

The company says it has served the region since 1985, when owner Frank DiMaria started out in landscaping, and it now reports more than 100 employees. The office is at 2080 Military Rd in Tonawanda, an adjacent suburb a few minutes north of Buffalo, and a second office operates in Rochester. Crews work in Buffalo, Kenmore, Amherst, Cheektowaga, Lancaster, Orchard Park, West Seneca and Hamburg, among other towns. Basement Systems is a franchise brand, but the website names Frank A. and Frank J. DiMaria as co-owners alongside Larry Janesky, so the local ownership is clear.

Reviewers describe the people as much as the product. One homeowner thanked service technician Erik for testing a battery backup and cleaning a sump, then squeezing in a dehumidifier. Another credited design specialist Russell, field supervisor Javi and installer Dan for stopping two leaking poured wall cracks, and a third said Dan and Mike repaired four cracks with almost no dust after a rival quoted $30,000 for new drain tile. The company holds an A+ rating with the Better Business Bureau and the Best of 716 award for 2024, 2025 and 2026. Frank's Basement Systems has 4.9 from 988 Google reviews, read October 20, 2026.

It suits homeowners who want a branded system with a documented warranty, a free estimate and financing options. It suits less well anyone who needs a Sunday visit or a one-off patch from a small outfit. New York has no statewide waterproofing contractor licence, so ask for the company's Erie County home improvement licence number if it claims one, confirm insurance and workers compensation, and check City of Buffalo permit rules with the Division of Permit and Inspection Services. Before booking, ask who will do the work, what the warranty covers, and whether it transfers to a buyer.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Better Business Bureau accredited, A+ ratingBetter Business BureauReported
  • Foundation Supportworks affiliated dealerFoundation SupportworksReported
  • Best of 716 Award, Best Waterproofing / Foundation Repair Company (2024 to 2026)Best of 716Reported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.9/ 5

    1002 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #4 in Buffalo waterproofing, October 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Financing
Available
Workmanship warranty
Written, transferable warranties on its patented products, per the company website. Exact terms and exclusions are given in the estimate.

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • Frank's Basement SystemsFrank's Basement Systems
  • Frank's Basement SystemsFrank's Basement Systems
  • Frank's Basement SystemsFrank's Basement Systems
  • Frank's Basement SystemsFrank's Basement Systems
  • Frank's Basement SystemsFrank's Basement Systems
  • Frank's Basement SystemsFrank's Basement Systems

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Frank's Basement Systems FAQs

  • Does Frank's Basement Systems need a licence in Buffalo?

    New York State has no statewide waterproofing or home improvement contractor licence, so there is no state lookup for Frank's Basement Systems. Ask the company for its Erie County home improvement licence number if it claims one, and request proof of insurance and workers compensation. Check City of Buffalo permit requirements with the Division of Permit and Inspection Services. The company's website lists a permit and inspection specialist on its team, and it reports an A+ Better Business Bureau rating and membership in Basement Systems and Foundation Supportworks.

  • What are Frank's Basement Systems hours and do they do emergency calls?

    The Tonawanda office is open Monday 8 AM to 5 PM, Tuesday through Friday 8 AM to 7 PM, Saturday 9 AM to 5 PM, and closed Sunday, according to Google. The website does not advertise 24-hour emergency service, so if water is entering your basement now, call 716-402-4832 during those hours and ask what the fastest available visit is. The company also runs an appointment center and a service department for sump pump maintenance.

  • What warranty and financing does Frank's Basement Systems offer in Buffalo?

    The company advertises written, transferable warranties on its patented products, and one reviewer described the warranty on a wall crack repair as good for life. Ask for the exact terms in writing, including what is excluded. Financing is offered through a third-party lender and is subject to credit approval. Free in-home estimates are available across Buffalo, Niagara Falls, Lockport, Rochester and nearby Western New York towns.

  • Is Frank's Basement Systems licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Frank's Basement Systems serve?

    Buffalo. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Frank's Basement Systems offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Written, transferable warranties on its patented products, per the company website. Exact terms and exclusions are given in the estimate.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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How We Rank

About This Business Profile

Last reviewed
October 2026
Profile last updated
November 11, 2026
Google review data updated
October 28, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Better Business Bureau accredited, A+ rating (reported only), insurance
Sponsorship status
No commercial relationship
Frank's Basement Systems4.9 on Google · Buffalo, NYVisit Website