Platinum Pools

Customer Ratings

Google Reviews for Platinum Pools

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”SNSonja Nelson5.0

  We shopped both Platinum Pools and another company when we decided to investigate putting in a pool. Buddy Harrott brought us a design idea and a timeline we loved. Our project manager, Desmond, made the construction a breeze. He stayed in frequent contact with us (at least weekly on the site and more frequently by call/text) to ensure our project progressed smoothly. We didn’t encounter any issues during construction (a little rain from time to time which slowed things down, understandably). At one point, we made an adjustment to a small part of the deck design, and Desmond was able to handle that without missing a beat! Buddy checked in as our pool project progressed to make sure we were satisfied also.<br>We were totally impressed with the different crews who completed the work. Always such attention to quality! Anytime we found things that needed attention, Desmond made sure it was handled immediately.<br>If you are considering a pool, this team should be your first call.

  September 2026Google
• ”NMNatalia Montalvo3.0

  They gave us excellent service 10 years ago when they made our pool. But today when we need a plastering that has been like pulling teeth for them to come and I have never even gotten a quote back. It is sad to see that people are just there on the project. It’s a big one and not when we need service on our pool.

  September 2026Google
• ”NKNabih Kanaan5.0

  We had an incredible experience with this pool builder from start to finish! Our project manager, Chris, was extremely attentive, kept communication clear, and made sure every detail met our expectations throughout the entire pool installation process. Once construction was complete, Matt ran our pool school and did a fantastic job—super detailed and thorough in teaching us how to maintain our new pool. The entire pool build process was seamless. Highly recommend them for anyone looking for a quality custom pool builder!

  September 2026Google
• ”JHJett Howard5.0

  Matt was great, explained everything very thoroughly and clearly, was able to clear up my pool (that landscaping left a little bit of a mess)for me while getting to know my pool and set everything up. Platinum pools has been a great experience from start to finish and what a great way to wrap it up! 10/10 would recommend 🫶🏽

  September 2026Google
• ”MFMeagan Ferrell5.0

  Matt is awesome! He helped walk us through the pool process and was very professional and helpful. He’s very knowledgeable and took the time to answer all of our questions and demonstrate how to use the equipment. Definitely highly recommend.

  August 2026Google
• ”YSYasi Salehi-Nguyen5.0

  Our pool was built from the ground up as part of our new home, and we couldn’t be more pleased with the finished product. Chris and his team were wonderful to work with throughout the entire process. Since our home was under new construction and we weren’t always able to be onsite, Chris did an excellent job keeping us informed with regular updates and pictures along the way.<br><br>He was always responsive to our questions and made the entire process feel seamless, even when we couldn’t be there in person. We are extremely happy with our new pool and truly appreciate the care and professionalism Chris and his team brought to the project. We also worked with Jeff and he checked up on the project regularly as well. We’re looking forward to making many wonderful memories with our family around the pool for years to come!

  August 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.5/ 5

  511 customer reviews

• 10

  TenBestFind

  #7Editorially reviewed

  Ranked #7 in Houston pool services, November 2026

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Platinum Pools FAQs

• Is Platinum Pools service staff certified?

  Platinum Pools says its pool care team are PHTA Certified Pool Operators and that employees pass background, work history and driving record checks. Its site does not list a licence number, so ask for the TDLR licence number of anyone doing pump, heater or light work.

• What are Platinum Pools hours in Houston?

  Google lists the 4500 Blalock Road office as open Monday to Friday from 8 a.m. to 5 p.m. and closed on weekends. Call 281-870-1600 to ask about service routes and remodel quotes.

• Does Platinum Pools service pools in my Houston neighborhood?

  The service page says residential maintenance is available in select Houston areas and asks owners to contact the office about coverage. Ask before signing up, and confirm that chemicals are included in the weekly price as the page states.

• Is Platinum Pools licensed and insured?

  We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Platinum Pools serve?

  Houston. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Platinum Pools offer emergency service?

  Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

• What warranty do they offer?

  Warranty terms are not on file. Ask for them in writing before work starts.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.