Precision Pool Restoration

Customer Ratings

Google Reviews for Precision Pool Restoration

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”BHBlake Hutchins5.0

  We are so grateful that we chose to have Premier Pools transform our backyard. The process from the very beginning has been nothing but exceptional. April and Aaron did such an amazing job helping us decide what would work for our family and helping us love our backyard. The time they took to be patient with our decision making and really helping to make it our vision. I will continue to praise this company. We are excited about the final product. Thank you for truly caring!

  November 2026Google
• ”RRRaul Rodriguez4.0

  When I agreed to have my pool resurfaced, I was told by the salesman and his boss that I could apply for no payments for 18 months same as cash. I was approved immediately ($20k). I informed both of them that I would be paying 10k in December of 2026 and the balance in December 2027. When the finance company reached out to me, after the work was completed. They told me I had a monthly bill for about $900 a month, starting now! This is not what I agreed to and I told the finance company I wasn't making any monthly payments, I was going to pay half in December this year and the balance in December 2027. Needless to say, I made numerous phone calls to clear this up with Precision, spoke with several different people and all I would get was someone will call you back. They never did for months. The only calls I received was from the finance company asking if I had resolved the issue. My answer was always no, that I couldn't get someone to call me or speak to me. I also told them that I have great credit and I wanted to pay, but on the terms we agreed on at my dinner table, months back. I was not paying monthly payments. After a few months of back and forth with the finance company, while I never made not 1 payment. I finally receive a call from Heather Bryant Sepulveda. Seems like she was the only one to return my call and also left me a message, that the contract was changed to the terms we originally agreed on. Perfect, at least I think so...When I looked at the loan again, nothing was changed and the finance company insisted that I should make payments. I called Heather back, explained to her that the loan terms had not changed and she immediately told me "I'll get back with you, let me see what I can do". Me expecting to run around again for days or weeks, she returned my call a couple of hours later, and said it was finally done. No payments for 18 months, same as cash. What could have made this better? Listening to what the customer expects and making sure both parties are on the same page. Had it not been for Heather, I believe this would not have been taken care of, nor would they have received 4 stars. BTW, my pool looks fabulous and the restoration team was great.<br>Raul R.

  November 2026Google
• ”PMPilar Martinez-Karner5.0

  We’re so happy with how our pool turned out! Our project manager Alex did a wonderful job, very professional on time, explained everything and answered all our questions. We truly appreciate the care and effort the team put into the project. We’re excited to enjoy our beautiful renovated pool and would highly recommend Precision Pool Restoration!

  October 2026Google
• ”LCLeandra Carrion5.0

  Today I met with Peter who was on time, easy to communicate with and had a great upfront attitude. I deeply appreciate him and his knowledge. I didn’t feel overwhelmed or pressured to move forward with the project but in the end I did decided to sign a contract. I can’t wait to see this done.<br><br>Update.<br><br>Pool finished filling this morning and I couldn’t be happier with how smooth this process was. The communication with Bryan was EXCELLENT (and nothing means more to me)! He came by at our convenience and made sure we were on track for every part of the process. He was the BEST at responding to all texts. Truly exceptional customer service. He was great at giving precise times of when the crews would arrive and they were so fast, cleaned up SO well (couldn’t even tell they were here) and most importantly I’m impressed by the quality of work. Can’t wait to enjoy my pool! I recommend Precision Pool Restoration to anyone who asks.

  October 2026Google
• ”TCtim clark2.0

  We sought to have our deck repainted, coping slate and tile areas re-grouted, pebble deck inserts re-glued. We were quoted a simple 2-3 days of work and I paid half down the quoted price in mid May. I requested the job to be completed in a couple weeks, to be done before summer kicked off and before a planned 2-week trip. I was contacted about a week later and informed it would be started after we returned from our trip. When we returned I called the project manager to get things started. He stated they would get the deck painting scheduled for 2-weeks, I informed him the pebble and coping work should be done first to prevent damaging the deck painting. He had to review the job scope again to see about the other work and said he would have to check on it. I was called and given start dates multiple times, with multiple no shows over the next couple months and I took time off to be home when work was scheduled and the repeated no shows. I contacted the area manager and was assured it would be resolved with the project manager. After months of threats to cancel and seek a refund, a new project manager was assigned and work was scheduled. At this point we just wanted it all done, it’s now mid August and we have missed most of the prime summer timeframe. But again the deck was painted first, followed by the pebble trim re-glue and lastly the slate coping re-grout. The coping had to be sawed out, which covered the week old paint and pebble trim in grout dust. The project manager contacted me a day or so after work was completed to schedule a time to come review the work. We were to be out of town for a couple weeks so I told him to let me know when he was coming no one would be home and I would make sure security cameras were not activating the alarm system. He never came by, we returned and I awaited the project manager to contact me for the review and final sign off, which occurred 6 weeks later the end of September, that’s when I learned the first project manager was no longer in their employ and had checked out on his work the last few weeks he had worked for them. The following week the project manager asked me if I had paid the remaining amount using the link. I never was sent a link. Soon after I received a call from the office, a text, and email with payment link. I called and informed the contact that I would pay it my next check, I was asked why not now? I shared that’s when my next pay was, I was told that they would have to inform legal about payment since it was already so late? I was told the work was completed months ago, I shared no it wasn’t, I had just signed the final acceptance a few days ago, and it took them 3 months to complete a 2-3 day job.<br>While the final work is finally done and seems fine, their work processes and scheduling are horrible. I would not recommend them to anyone!!!

  October 2026Google
• ”BCBrandon Conti2.0

  Beware of quality claims.<br><br>Before we even sat down to discuss the project, the sales person told us they focus on quality and they were not going to be the cheap option. The cornerstone of the presentation was that they use internal employees whom all go through rigorous training on their dedicated trades - unlike their competitors who 'subcontract all the work'. Install quality plays a big role in this type of work, so that played a factor in us choosing Precision. I had concerns after signing and tried to cancel, but they doubled down, claiming their quality was what made them stand out. We paid considerably more than what we could have from other bids, and in the end, Precision used sub contractors just like the competition they were placing themselves above. To be fair, the quality wasn't awful. I'm not having to go to another company to replace it all. My issue is I could've spent 30%+ less for the same result. Subcontracted work at an appropriate price. I spoke to the office and they said the reference to in house install crews has been taken out of their sales presentation. I saw the red flags.. I don't know why I didn't listen to my gut. Their story included a local business owner who wanted to expand and pulled in private equity. Private equity is so often where quality goes to die. They also played the game, calling the sales manager and acting like we were getting one over on them with their price adjustment, in exchange for a good review of course.<br><br>The project also came with a dedicated project manager. There was nothing provided here beyond poor communication. Last minute updates on subcontractor arrivals over text, advising someone would be onsite multiple times followed by no shows, and pulling in deck painting work 3 days, right when a tropical storm was scheduled to hit was the experience throughout this project. The PM did not show up a single time during the work. The subcontracted crew couldn't give any updates or answer any of my questions. There were no quality checks during the project. The tile was uneven with grout stuck to tiles. The acid wash was poorly done and didn't accomplish what it was supposed to. The repaired coping was still not flush and there were cracks in the grout. The electrician broke the clasp on our service panel which now does not shut.<br><br>The PM finally made an appearance for the final walk through to get my signature. Out of all the deficiencies I pointed out, two small corrections were offered. A crew showed up unannounced Saturday morning at 730am and began working after a ring at the doorbell and before we could answer. We had to send them away as we had plans in the backyard that day. Considering a dedicated PM was managing this, the communication was awful.<br><br>Am I going to live with the project.. yes. Should you place weight on the value Precision brings with their high quality installers and project managers... maybe not so much. It really feels like 15% of the cost is getting eaten by the private equity company that I imagine also moved them from in house installers to subcontractors.

  October 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.6/ 5

  247 customer reviews

• 10

  TenBestFind

  #6Editorially reviewed

  Ranked #6 in Houston pool services, November 2026

• Precision Pool Restoration
• Precision Pool Restoration
• Precision Pool Restoration
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Precision Pool Restoration FAQs

• Is Precision Pool Restoration licensed and insured?

  Precision Pool Restoration does not list a licence number on its Houston page. It shows APSP, PHTA and National Plasterers Council logos. Ask for proof of liability insurance, and for any equipment work ask for the technician's TDLR licence number.

• What are Precision Pool Restoration hours?

  Google lists the West Tidwell Road location as open 9 a.m. to 8 p.m. Monday to Saturday, until 9 p.m. on Thursday, and noon to 7 p.m. on Sunday. Consultations are by appointment, so call 832-787-0557 first.

• Does Precision Pool Restoration offer financing for resurfacing?

  Yes. The site advertises 10 percent off plus 0 percent financing for qualified applicants, with terms and conditions. Ask for the financing terms and the promotion end date in writing along with your resurfacing quote.

• Is Precision Pool Restoration licensed and insured?

  We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Precision Pool Restoration serve?

  Houston. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Precision Pool Restoration offer emergency service?

  Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

• What warranty do they offer?

  Warranty terms are not on file. Ask for them in writing before work starts.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.