Company Facts
Refrigeration Specialists Inc (RSI) at a Glance
The work
- Best for
- Island-wide heat pump installs backed by in-house electricians, plus commercial and farm refrigeration
- Primary service
- HVAC
Where
- Headquarters
- Charlottetown, PE
- Service area
- Charlottetown
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Not advertised
- Workmanship warranty
- Minimum 10 year parts and labour warranty on units sold and installed by RSI
Editorial Review
Our Take on Refrigeration Specialists Inc (RSI)
The combination of Red Seal electricians and refrigeration mechanics under one roof is the real story here, and it explains why the commercial and agricultural side reads as strongly as the residential heat pump work. The 4.6 average from 78 Google reviews is solid rather than spotless, and the published cleaning price is a good sign of a company willing to be pinned down. Weekday-only office hours are the main practical limitation, so clarify the after-hours arrangement early.
Best for: Island-wide heat pump installs backed by in-house electricians, plus commercial and farm refrigeration
What We Like
- Licensed mechanical and electrical contractor, so installs and wiring are handled by the same team
- Trading since 1970 by its own account, with refrigeration depth beyond typical heat pump dealers
- Published flat rate for heat pump deep cleanings at $120 plus tax per indoor head
- 4.6 from 78 Google reviews, read on September 25, 2026
- Ductwork, HRV and ERV work available through a direct sheet metal partnership
- Free in-home quotes Island wide, with virtual quoting for new builds
Things to Consider
- Office hours are 8 AM to 4 PM weekdays only, with weekends closed
- Named brands are limited to Fujitsu, Tosot and Mooviar
- Extended warranty terms are the company's own claim, so confirm them in writing
- Based in Vernon River, so ask about response times for the far ends of the Island
Google Reviews for Refrigeration Specialists Inc (RSI)
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.6
Based on 78 Google reviews
Review data updated September 26, 2026
Rating Distribution
- 5 stars87%
- 4 stars5%
- 1 star8%
iAbout this distribution
The distribution reflects the 78 Google reviews available when this profile's review data was last refreshed on September 26, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Chrissy Lea5.0Efficient, knowledgeable and professional!July 2026Google
- Tran Nhu Hung5.0RSI did an excellent job installing my new heat pump system. The team was professional, efficient, and the system is working very well. Communication with Adam, April and the RSI staff was always clear and helpful. Overall, a smooth experience and great service. I’m very satisfied and would recommend RSI to others.December 2025Google
- Melinda Durana5.0They installed 4 heat pumps and 3 electric heaters for me and I’m greatly satisfied with their job. Staff are so friendly as well. Highly recommended 👍👍👍September 2025Google
- david macdonald5.0My heat pump which came with the house was so loud, installed against siding Vs concrete. It was cleaned and remounted to perfection at a reasonable price. workers very respectful and take great pride in their work. For the 1st time in 3 years, my heat pump never woke us up it's so quiet, works so much better now thank you.April 2025Google
- carol richards5.0Great company! Professional and friendly. On time. They explain absolutely everything whether installing or servicing. Dependable products and warranty. Their quotes are very fair and honest.November 2024Google
- Robert Gamble4.0Good service and great Fujitsu products. The few times we have needed any follow up work done, they were on time and were always good to work around our schedule.March 2024Google
Editorial Ranking
Why Refrigeration Specialists Inc (RSI) Made Our Top 6
It holds position 5 in Best HVAC Companies in Charlottetown, PE.
Areas Served
Based in Charlottetown, PE.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Refrigeration Specialists Inc (RSI)
Refrigeration Specialists Inc RSI works out of a shop on Route 3 in Vernon River, a short drive east of Charlottetown, and says it serves Prince Edward Island tip to tip. The mix of work is broader than a straight heat pump dealer. Residential heating and cooling is the visible side of the business, but the company also lists commercial, agricultural and industrial refrigeration, which on PEI means walk-in coolers, potato storage, dairy and processing equipment as much as it means split systems on the side of a bungalow. That background matters for homeowners too, because a technician used to chasing a refrigerant fault on a farm cooler is generally comfortable with a fussy inverter head.
On the residential side, the listed offer covers heat pumps, hybrid hot water heaters and central systems, with free in-home quotes across the Island and virtual quoting for new builds where plans are available. Fujitsu is the headline brand, with Tosot and Mooviar also named. The company says every installation is completed by its own electricians and HVAC technicians rather than subcontracted out, and that units it sells carry a minimum ten year parts and labour warranty, with a twelve year parts and labour extended warranty on Fujitsu equipment sold after January 1, 2024. Those are the company's own claims, so get the warranty terms in writing on your quote and check what registration or annual maintenance the manufacturer requires to keep coverage alive.
Maintenance is priced openly, which is unusual enough to be worth noting. Deep cleanings on wall-mounted indoor heads are listed at $120 plus tax per head, any brand, with discounts when there are several units at one address. Apartment buildings and businesses are named as customers for that service alongside houses. Salt air, spring pollen and pet hair all shorten the interval between cleanings on the Island, and a head that has never been pulled apart in five years will usually smell and blow weaker than the owner realises.
Electrical capability is the other differentiator. Red Seal electricians on staff means panel upgrades, repairs, complete heat pump wiring and Generlink installs sit under the same roof as the mechanical work. On an older Charlottetown or rural Queens County home with a 100 amp service and a fuse-era panel, that is the difference between one contractor coordinating the job and two trades pointing at each other. Ductwork, range hood and dryer venting, exhaust fans and HRV or ERV sales and service come through a direct partnership with J&R Sheet Metal.
Who it suits: Island homeowners wanting a heat pump from a long-established local dealer, landlords with multiple units to clean on a schedule, and farm or commercial operators who need refrigeration diagnosed rather than just replaced. Who it suits less well: anyone wanting weekend appointments, since published hours are 8 AM to 4 PM Monday to Friday with Saturday and Sunday closed. There is an after-hours emergency line listed on the website, and it is worth asking what the callout rate is outside normal hours before you need it. Anyone tied to a brand other than those three should also confirm what can be supplied.
Google reviewers rate Refrigeration Specialists Inc RSI at 4.6 from 78 reviews, read on September 25, 2026. Written feedback there and on the company's own site tends to mention clear explanation at handover, sites left clean, and one commercial customer who had cooling restored within hours. A 4.6 average across that many reviews suggests consistency with the occasional miss, which is roughly what you would expect from a contractor juggling installs and service calls across the whole province.
Before signing, ask for the heat load calculation behind the equipment sizing rather than a rule-of-thumb figure, confirm who handles the electrical permit and inspection, and ask how rebate paperwork is submitted if you are applying through a provincial or federal program. Ask also about response times for service in your part of the Island, since Vernon River is close to Charlottetown but a long way from West Prince. Compared with the larger multi-trade firms in the Charlottetown market and the smaller owner-operator installers, this one sits in between: deeper bench than a two-person crew, more refrigeration depth than a pure heat pump seller, and a trading history going back to 1970 by its own account.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Licensed Electrical ContractorReported
- Licensed Mechanical ContractorReported
- Red Seal ElectriciansReported
- Certified HVAC TechniciansReported
- Red Seal Refrigeration MechanicReported
- Fujitsu DealerReported
- Member of PEI's Network of ExcellenceReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.6/ 5
78 customer reviews
TenBestFind
Editorially reviewed
Ranked #5 in Charlottetown hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Inspection fee
- Free quotes island wide
- Emergency callout
- Available 24/7
- Workmanship warranty
- Minimum 10 year parts and labour warranty on units sold and installed by RSI
- Manufacturer warranty
- 12 year parts and labour extended warranty on Fujitsu units sold after Jan 1st, 2024
Local Market Pricing
What Charlottetown homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Refrigeration Specialists Inc (RSI) FAQs
Where is Refrigeration Specialists Inc based and how far do they travel?
The shop is at 5800 Route 3 in Vernon River, PE, a short drive east of Charlottetown, and the company says it serves Prince Edward Island tip to tip. If you are in West Prince or another far corner, it is worth confirming scheduling and any travel charge when you book.
What does a heat pump cleaning cost?
The website lists deep cleanings for wall-mounted indoor heads at $120 plus tax per head, with discounts when several units are at the same address. The service is offered for any brand, including units the company did not install, and it is marketed to apartment buildings and businesses as well as homeowners.
Do they service heat pumps they did not install?
Yes. The company states it services all makes and models and can uphold most active remaining warranties on equipment installed by others. Bring your original paperwork to the first visit so the technician can see what coverage still applies.
What brands do they sell?
Fujitsu, Tosot and Mooviar are the brands named on the website, with Fujitsu presented as the main line. The company describes itself as PEI's largest Fujitsu dealer, which is its own claim rather than an independently verified one. If you have your heart set on a different manufacturer, ask before booking a quote.
Are they open on weekends or after hours?
Published hours are 8 AM to 4 PM Monday to Friday, with Saturday and Sunday closed. The website lists a separate after-hours emergency line at 902-940-4043. Ask what the callout rate is outside normal hours so there are no surprises on the invoice.
Can they handle the electrical side of a heat pump install?
Yes, the company describes itself as a licensed mechanical and electrical contractor with Red Seal electricians on staff, covering full heat pump wiring, panel upgrades and general electrical repairs. On older Island homes with limited service capacity, having one contractor manage both the equipment and the panel work usually avoids scheduling gaps.
How is Refrigeration Specialists Inc rated?
Its Google Business Profile shows 4.6 from 78 reviews, read on September 25, 2026. Reviewers commonly mention clear explanations at handover, tidy worksites and prompt commercial service calls.
Is Refrigeration Specialists Inc (RSI) licensed and insured?
We checked 0 of 7 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Refrigeration Specialists Inc (RSI) serve?
Charlottetown. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Refrigeration Specialists Inc (RSI) offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Minimum 10 year parts and labour warranty on units sold and installed by RSI. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 26, 2026
- Google review data updated
- September 26, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship