Benjamin Franklin Plumbing of Phoenix, AZ

Company Facts

Benjamin Franklin Plumbing of Phoenix, AZ at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

1995on Google

In business

21years

Rating and review count pulled from Google on September 27, 2026. Years counted from 2005.

What We Like

• 4.8 rating from 1,995 reviews on its Google Business Profile, read September 27, 2026
• Published hours show a 24-hour line, seven days a week
• Trading in the Phoenix market since 2005, per its own website
• Clear focus on water heaters, tankless conversions and water treatment, all relevant to local water quality
• Reviews consistently mention calls ahead, same-day follow-up and quotes given before work starts

Things to Consider

• Flat-rate franchise pricing can look expensive on very small repairs
• Guarantees, licensing and insurance are the company's own claims rather than independently verified here
• Advertised coupons cannot be combined, so only one discount will apply
• Presentation is residential; commercial and new-construction work is not described

Google rating

4.8

Based on 1995 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars92%
• 4 stars2%
• 3 stars0%
• 2 stars1%
• 1 star4%

Phoenix homes punish plumbing in ways that are easy to underestimate. Municipal water here is hard, which scales water heater tanks, seizes angle stops and shortens the life of cartridges and fill valves. Slab-on-grade construction is the norm, so a hot water line leak under the floor becomes a very different conversation from the same leak in a basement-served house. Add attic-run supply lines in 1980s and 1990s subdivisions, and summer ambient temperatures that make a garage or attic workspace genuinely hostile, and you get a market where the plumber's willingness to turn up and finish in one visit counts for a lot.

That is the ground benjamin franklin plumbing of phoenix az works on. The company describes itself as licensed and insured, and its own site leads with an on-time guarantee, straightforward pricing and fixing the problem correctly on the first visit. Those are franchise brand promises rather than independently verified facts, and they should be read that way, but the review record suggests the punctuality claim is not idle. Customers repeatedly mention a call ahead before arrival, a same-day or next-day slot, and a written recommendation before any work begins.

The range of jobs is broadly what a busy residential service outfit handles. Water heaters look like the core of it, both conventional tank swaps and tankless conversions, with the site advertising a discount on new tankless installs. Whole-home shut-off valves and angle stop replacement get their own promotion, which is telling: in older valley homes those small brass stops calcify shut, and a homeowner who cannot isolate a fixture cannot do anything else. Water treatment and softening systems feature too, again a direct response to local water chemistry. Beyond that, fixture and faucet work, hose bib replacement, pressure reducing valves, toilet installs including electronic models, leak diagnosis and general plumbing inspections for buyers who have just closed on a house.

Who it suits: homeowners who would rather book a slot, get a price before the wrench comes out, and have the option of calling at two in the morning. Anyone weighing a tankless conversion or a water treatment system should get value from a company that clearly sells a lot of both. Who it suits less: people chasing the lowest possible hourly figure, and those wanting large-scale commercial or new-construction work, which the site does not present. Franchise service pricing is usually flat-rate per job rather than time and materials, and flat rates can look high on a twenty-minute fix even when they work out fairly across a full day.

A few things are worth asking on the phone. Ask whether the diagnostic or trip charge is credited against the repair if you go ahead. Ask what the after-hours rate looks like, since a 24-hour line does not automatically mean daytime pricing at midnight. On a water heater, ask about permit handling with the relevant city building department, expansion tank requirements, and whether the pan and drain line will be brought up to current code, because that is where quotes diverge. On a tankless install, ask about gas line sizing and venting, which frequently turn a simple swap into a bigger job. Ask which parts of the labour and the manufacturer warranty are covered and for how long, and get it in writing. Coupons advertised on the site, including military and senior discounts, cannot be combined, so confirm which single offer applies before booking.

Compared with the alternatives in the valley, benjamin franklin plumbing of phoenix az sits in the franchise-service tier: dispatch, uniformed technicians, branded vans, a membership plan, marketing that reaches you before you need it. Independent one-van plumbers will often beat that on price and can be excellent, but availability is patchier and nobody answers at 11pm. The 4.8 rating from 1,995 reviews, read on the Google Business Profile on September 27, 2026, reflects a long run of jobs rather than a handful of happy neighbours, and the named technicians who recur in recent reviews point to a crew that stays put. For a trade where the same face returning next year is worth something, that is a reasonable signal.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship