The Aussie Plumber

Company Facts

The Aussie Plumber at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

1089on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 5.0 rating from 1,089 reviews on its Google Business Profile, read September 27, 2026
• Published hours show phone coverage 24 hours a day, seven days a week
• Full residential range including sewer lines, gas lines, water heaters and filtration
• Reviews name individual technicians repeatedly, suggesting a stable crew
• Financing advertised for larger replacement jobs
• Shea Boulevard base sits central to north Phoenix, Arcadia and Scottsdale's west side

Things to Consider

• One reviewer described pricing as acceptable rather than low, so it is not the budget option
• After-hours and weekend call-out rates are not published, so confirm before dispatch
• Marketing and reviews are heavily residential, with little detail on large commercial work
• Exact service area boundaries are not listed on the profile

Google rating

5.0

Based on 1089 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars99%
• 4 stars0%
• 3 stars0%
• 2 stars0%
• 1 star0%

Homeowners tend to meet a plumber on the worst possible day, and the range a company covers decides whether you need one call or three. The Aussie Plumber presents itself as full-service residential work: clogged drains and drain cleaning, kitchen and bathroom plumbing, fixture repairs and replacements, water heaters, sewer lines, pipes and fittings, gas lines, water filtration and softening, plus scheduled maintenance. That spread means a slab leak found during a faucet swap does not have to be handed off to someone else, which in practice is the main reason people stick with one outfit.

The office sits at 4600 E Shea Blvd, near the Shea and Tatum corridor, so the natural service area runs through Paradise Valley Village, Arcadia, Scottsdale's western edge, Sunnyslope and central Phoenix, with the broader metro presumably reachable. Housing in that band is mixed. There are 1950s and 1960s ranch homes with galvanized supply lines and cast iron drains reaching the end of their service life, and there are 1990s and later builds on post-tension slabs where a leak under the concrete becomes a locating job before it becomes a repair. Both situations reward a plumber who will explain options rather than default to the biggest fix.

Phoenix water is hard, and that shows up everywhere in the trade. Scale shortens water heater life, clogs aerators, stiffens shower cartridges and leaves crust on the anode rod long before the tank itself fails. That is part of why filtration and softening appear as a listed service rather than an upsell afterthought, and one review describes a softener and filtration installation where the technician came back a second day to chase down a humming noise and replace a failing pressure regulator. Pressure is worth mentioning in its own right. Many valley homes run higher than fixtures are rated for, and a regulator that has drifted will take out flex lines and toilet fill valves for years before anyone connects the dots.

Summer changes the character of emergency work. A water heater in a hot garage, a monsoon storm pushing debris into a yard cleanout, and irrigation or hose bib failures that waste hundreds of gallons in a single afternoon all cluster between June and September. The published hours say the phone is open 24 hours a day, seven days a week, and reviewers mention same-day appointments, including one who called and had a technician out the same day. Anyone relying on that should still ask directly what after-hours or weekend dispatch costs, because overnight rates are normal in this trade and worth knowing before the truck rolls.

The review record is the strongest single piece of evidence here. A 5.0 rating across 1,089 reviews, as shown on the Google Business Profile read on September 27, 2026, is hard to hold at that volume. The content is as telling as the number. Reviewers name technicians by first name repeatedly, which usually signals a stable crew rather than a rotating roster, and comments focus on the work being explained, the job area left clean and repeat visits over several years. One reviewer noted pricing was acceptable rather than cheap while rating the work itself highly, which is a fair reading of what to expect.

Who it suits: homeowners who want a single company for both the 11pm emergency and the planned bathroom remodel, and people who would rather pay for a clear diagnosis than the lowest hourly rate in the classifieds. Who it may not suit: anyone shopping purely on price, or a contractor needing large commercial or new-construction rough-in, since the marketing and reviews lean heavily residential.

Before booking, ask a few practical questions. Get the licence and insurance details in writing, since the company states its technicians are licensed and insured and an ROC number is easy to verify against Arizona's registrar. Ask whether the quote is flat-rate or time and materials, whether the diagnostic fee is credited toward the repair, and who pulls the City of Phoenix permit on a water heater replacement, repipe or sewer line job, because permitted work protects you at resale. For a drain problem, ask whether a camera inspection is included or billed separately, and request the footage. For replacements, ask what warranty covers labour as distinct from the manufacturer's coverage on the part.

The Aussie Plumber also advertises a plumber now, pay later financing option, maintains an active social presence including a YouTube channel and podcast, and publishes a blog and FAQ library. Compared with the national franchise brands operating across the valley, it reads as a mid-sized local operation with a consistent crew, which is usually the better bet when the same person who diagnosed the problem is the one coming back if something is off.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship