Floor Coverings International NW San Antonio

Customer Ratings

Google Reviews for Floor Coverings International NW San Antonio

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”HRHannah Reed5.0

  Outstanding team! Celeste, Cass, and Leon were incredibly helpful throughout the process and kept us well informed. They took pictures of how our house was set up and put everything back neatly. Everything was done with excellence.

  October 2026Google
• ”MRMonica Rodrigo5.0

  “Floor Coverings International did an excellent job at my house. The staff is very polite and detailed oriented. They matched my existing hardwood floor, moved all the furniture, followed all protocols for social distance, and finished the placement of the floors in the expected time. I had already recommended Floor Coverings International to all my friends. I am very happy with the final result. Five stars absolutely!” Thank you Leon 😃

  October 2026Google
• ”MRMike Reyna1.0

  Just saw one of your drivers flick off a whole tour bus because he couldn’t turn soon enough

  September 2026Google
• ”CBChristi Bates1.0

  Amended: After our installation, Javier came to walk the project and noted a couple of issues. The flooring doesn't meet the island and there is a gap. Also the kickplate at the island is not installed correctly and continues to bow out, the flooring does not extend under the dishwasher. He sent his project manager out to schedule the team to return. The project manager came but no one has ever returned to complete the project. We have been trying since April with no returned calls or text messages to the owner or the project manager. My husband went to the showroom today and was told the owner, Javier, was in a meeting. We were promised another call back and are still waiting. At this point, I would not recommend Floor Coverings International. The floors are beautiful, but not complete and we are not able to get any resolution.<br><br>The entire experience started with meeting with Javier to talk about our flooring ideas and options. We already had flooring upstairs that we wanted to match downstairs and he was able to get the exact same flooring and it’s flawless. The installation was great, the team was pleasant and cleaned up each evening. Our floors are beautiful. I would highly recommend Floor Coverings International Stone Oak to anyone.

  September 2026Google
• ”MMMax Mustermann5.0

  Excellent work from start to finish. The entire team was respectful of my time and my property, and FCI was incredibly flexible, even when I changed my mind about some of the details after the initial contract.<br><br>A tip for anyone shopping for flooring: research the exact underlayment, adhesive, or pad you want and make sure it is specifically identified on the quote. Many quotes simply say "premium" or use a marketing name without telling you exactly what product you are getting. The right underlayment can make a significant difference, particularly if reducing sound transmission is important to you. I went with Sika T21 adhesive in the end.<br><br>I researched and obtained four different quotes before ultimately choosing FCI. My salesman, Leon, was extremely helpful and patient throughout the process. He answered all of my questions and repeatedly updated my quotes when I asked for additional information, such as the specific padding or adhesive being used, or when I decided I wanted a different adhesive. He also brought full-size wood samples to the house, which made choosing the flooring much easier than trying to make a decision from a tiny sample.<br><br>The installation itself was spot-on with the promised schedule. No delays and no surprises. Before carrying everything upstairs, the installation team opened a box and verified that the correct flooring had been delivered. That was a small thing, but a very smart step that ensured everyone knew we had the right product before the work began.<br><br>The installation crew was incredibly professional. They cleaned up after themselves every day, even sweeping as they left to make sure nothing was left behind. They were fast and efficient, completing the project in three days, but never at the expense of quality. The craftsmanship was excellent.<br><br>My only minor complaint is that I didn't get an opportunity to put felt pads under some of the heavier furniture before, or while, it was being moved back into place. My couch in particular is too heavy for me to lift afterward, so I'm hoping for the best there. In hindsight, I would recommend discussing that with the crew beforehand if you want protective pads placed under heavy furniture.<br><br>Bottom line: great experience all around. Competitive enough to win out over three other quotes, excellent communication throughout the sales process, professional installation, and very good workmanship. I would absolutely recommend FCI and Leon based on my experience.

  August 2026Google
• ”DBDebbie Barfield5.0

  We are completely pleased with the quality of work that Floor Coverings International did with the vinyl flooring install in our bedroom today. We will totally use them again for our future flooring needs and would highly recommend them to any new customers.

  July 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.8/ 5

  220 customer reviews

• 10

  TenBestFind

  #8Editorially reviewed

  Ranked #8 in San Antonio flooring, November 2026

• Floor Coverings International NW San Antonio
• Floor Coverings International NW San Antonio
• Floor Coverings International NW San Antonio
• Floor Coverings International NW San Antonio

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Floor Coverings International NW San Antonio FAQs

• Is Floor Coverings International NW San Antonio licensed?

  Texas does not issue a state licence for flooring installers, and the company's page does not publish a licence number. It is a locally owned franchise, so ask the office for proof of insurance and the written installation warranty before you sign.

• How does the Floor Coverings International mobile showroom work?

  A consultant brings flooring samples to your home so you can compare them in your own lighting, then provides a written quote. The office is at 18720 Stone Oak Parkway, open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 3 p.m. The phone number is (210) 996-3262.

• What warranty does Floor Coverings International NW San Antonio offer?

  The company states a warranty of at least one year on installation and workmanship, with extended warranties at select locations, plus the manufacturer's limited warranty on products. It serves Stone Oak, Shavano Park, Alamo Heights, Terrell Hills, Castle Hills, Hollywood Park and Bulverde.

• Is Floor Coverings International NW San Antonio licensed and insured?

  We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Floor Coverings International NW San Antonio serve?

  San Antonio. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Floor Coverings International NW San Antonio offer emergency service?

  Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

• What warranty do they offer?

  At least one year on installation and workmanship, with extended warranties at select locations, per the company website.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.