Plomberie Urgence Montreal (PUM) video
Embedded on the company's website
Company Facts
Plomberie Urgence Montreal (PUM) at a Glance
The work
- Best for
- overnight drain backups and burst pipes in Montreal, Laval and the Rive-Nord
- Primary service
- Plumbing
Where
- Headquarters
- Montreal, QC
- Service area
- 4 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Plomberie Urgence Montreal (PUM)
The combination of genuine 24-hour dispatch and a 4.9 average across 691 Google reviews is the reason this one is worth keeping on the fridge. It reads as a drain-and-emergency specialist first, which is exactly what most Montreal basements eventually need. Just settle the after-hours rate and whether diagnosis is billed separately before the truck rolls.
Best for: overnight drain backups and burst pipes in Montreal, Laval and the Rive-Nord
What We Like
- Published 24-hour availability, seven days a week, with calls booked through an in-house dispatch centre
- 4.9 rating from 691 reviews on its Google Business Profile, read September 25, 2026
- Strong focus on drains: camera inspection, unclogging, smoke testing and excavation for water lines
- Handles backwater valves, sump pumps and backflow device inspection, relevant to flood-prone Montreal basements
- Takes residential, commercial and property-management work, including jobs involving insurance adjusters
Things to Consider
- After-hours and holiday rates are not published, so confirm the hourly rate and any minimum charge on the phone
- Built around emergency call-outs rather than planned renovation projects or design-led bathroom builds
- The CAA-Quebec recommendation and member discount come from the company's own website and should be verified when booking
Google Reviews for Plomberie Urgence Montreal (PUM)
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 692 Google reviews
Review data updated September 25, 2026
Rating Distribution
- 5 stars96%
- 4 stars2%
- 3 stars0%
- 2 stars0%
- 1 star2%
iAbout this distribution
The distribution reflects the 692 Google reviews available when this profile's review data was last refreshed on September 25, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Phillip Soan4.0À ma demande, le plombier m'a appelé 30 minutes avant qu'il arrive, juste le temps que je me présente au lieu de la réparation. Ainsi, je n'ai pas perdu une journée de travail. Il est arrivé à l'heure prévue. Plombier est gentil et professionnel.September 2026Google
- Steven Lao5.0Amazing service. The plumber arrived quickly, fixed our issue and was respectful of our home's cleanliness. They even took their time to teach us helpful tips to prevent future plumbing problemsSeptember 2026Google
- Sticky Versace5.0Merci Evens P. Le lave vaisselle ne Coulle plusSeptember 2026Google
- Nathalie R.5.0J'ai fait appel à PUM plusieurs fois - en urgence pour une toilette brisée, pour l'installation de la nouvelle toilette ainsi que pour le changement d'un chauffe-eau - et ça s'est très bien passé à chaque fois. Merci à l'équipe!September 2026Google
- Marc St-Roch5.0Excellent service. Très méticuleux. Michael a fait un excellent boulot. Il a bien expliqué ce qu’il faisait à chaque étape. Tout était propre après son départ et le drain bien débouché!!!September 2026Google
- A Mardassi5.0Called for an emergency. Within 15 mins as promised by dispatcher I was contacted by Daniel. From that moment on I was held informed on aprox fees, delays of arrival, time for completion, confirmation of final billed amount. Daniel was easy to talk too and kept me informed/reassured throughout. Exactly what I needed to help with a very unpleasant situation. Highly recommended.September 2026Google
Ranked#2of 10 plumbers in Montreal, QCre-checked September 2026
Editorial Ranking
Why Plomberie Urgence Montreal (PUM) Made Our Top 10
It holds position 2 in 10 Best Plumbers in Montreal, QC.
See the Full Montreal RankingResearched by Dana Whitfield · positions cannot be bought
Services Offered
Specialties
- plomberie d'urgence
- appels de service
- Inspection de drain par caméra
- Déblocage et débouchage de drain
- Débouchage de toilette
- Débouchage de bain et douche
- Débouchage d'évier et lavabo
- Plomberie de salle de bains
Areas Served
Based in Montreal, QC.
- Montreal, QC · HQ
- Lasalle, QC
- Saint-Laurent, QC
- Outremont, QC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Plomberie Urgence Montreal (PUM)
Drain and sewer trouble is the thread running through most of what this company advertises, and that fits the housing stock it serves. Montreal is full of triplexes and duplexes from the 1920s to the 1950s with clay or cast iron laterals under the basement slab, tree roots in the joints, and basements sitting low enough that a backup arrives on the floor rather than politely in a floor drain. Camera inspection, mechanical unclogging, smoke testing to find where a line is open or cross-connected, and excavation for water service lines are all jobs that exist because of that kind of building. So is the backwater valve work, which in many boroughs is the difference between a summer downpour being a nuisance and being an insurance claim.
The published hours are the plainest fact in the file: open 24 hours, every day of the week. Service calls and repairs are booked through the company's own call centre, which matters more than it sounds. When a supply line lets go at eleven at night, the useful question is not who has the nicest website but who picks up, gives you a window, and can tell you what the after-hours rate is before a van leaves. Ask that directly. In Quebec it is normal for evening, overnight and holiday call-outs to carry a higher hourly rate and sometimes a minimum charge, and a reputable shop will state it on the phone.
Beyond emergencies, the list covers water heater installation and replacement, dishwasher hookups, submersible pump installation, bathroom plumbing, and inspection or replacement of backflow prevention devices. That last item is mostly a commercial and institutional concern, where annual testing of a DAR is a requirement rather than a suggestion, and it hints at a company comfortable with building managers and not only with kitchen sinks. The website also mentions work for insurance adjusters, which usually means experience writing up a cause of loss and coordinating with a mitigation crew, useful if a burst pipe has already soaked a ceiling.
Who it suits: anyone in Montreal, Laval or the Rive-Nord with water where water should not be, landlords juggling several buildings, and commercial tenants who cannot close for two days waiting on a plumber. Who it suits less: someone planning a full bathroom gut with custom fixtures and a designer, or a homeowner comparing three fixed-price quotes on a whole-house repipe. Emergency-first companies are built around dispatch and diagnosis, and that structure is not always the cheapest way to buy a scheduled renovation.
On reputation, the Google Business Profile read 4.9 from 691 reviews on September 25, 2026. Volume at that level is worth more than the score alone, because it is hard to keep a high average across hundreds of jobs done at inconvenient hours. The reviews that are visible tend to mention arrival times, explanation on site, and tidying up afterward. The company also says it is recommended by CAA-Quebec and advertises a member discount; that is a claim from its own material, so confirm the terms when you call. Reading through what other plomberie urgence montreal pum customers have written is a reasonable second step before you commit.
A few practical questions before booking. Is the plumber who attends licensed with the Corporation des maîtres mécaniciens en tuyauterie du Québec, and can you have the licence number. Will a permit be needed, which it may be for excavation, a water service replacement or a backwater valve tied into a municipal grant program, and who files it. Is diagnosis charged separately from the repair, and is a camera inspection included or extra when a drain keeps blocking. For a water heater, what capacity and warranty, and is the old tank hauled away. For exterior digging, who is responsible for restoring the driveway or interlock.
Compared with the alternatives in the city, the market splits roughly between one-van owner-operators who are excellent but hard to reach at night, national franchises with flat-rate books, and mid-sized local firms running several trucks and a dispatcher. Plomberie urgence montreal pum sits in that third group, closer to the dispatch model, and the location on Albert-Hudon in Montreal-East puts it near Highway 40 and the 25, which is sensible ground for reaching Terrebonne, Repentigny, Laval and the eastern boroughs. Get the rate structure in writing where you can, and keep the number somewhere you can find it with wet hands.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Plumbing licenceRBQ: 5815-2877-01Reported
- Recommandé par CAA-QuébecReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
692 customer reviews
TenBestFind
Editorially reviewed
Ranked #2 in Montreal plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
Project Videos
From the company's own channel and website. Loads only when you press play.
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Plomberie Urgence Montreal (PUM) FAQs
Do they really answer the phone at night?
The published hours list open 24 hours every day of the week, and the company says service calls are booked directly through its own call centre. That is the model an emergency-first plumbing shop runs on. It is still worth asking, when you call, what the expected arrival window is and whether the overnight rate differs from the daytime one.
What areas does Plomberie Urgence Montreal cover?
Montreal, Laval and the Rive-Nord, according to its website, with specific mention of Montreal-East, Terrebonne, Repentigny and Longueuil. The shop address is on Boulevard Albert-Hudon in Montreal-East. Its careers page also refers to the Rive-Sud and the West Island, so confirm coverage for your postal code when you call.
How much does an emergency plumber cost in Montreal?
No prices are published, so ask before dispatch. In this trade it is normal for evenings, overnights, weekends and holidays to carry a higher hourly rate, sometimes with a minimum billable period, and for a diagnostic visit or camera inspection to be billed separately from the repair itself. Get the call-out fee, the hourly rate and what happens if the job needs a second visit.
What is a backwater valve and do I need one?
It is a one-way valve on your sewer lateral that stops city sewer water pushing back into your basement during heavy rain, and this company installs them. Many older Montreal properties with finished basements benefit from one, and some boroughs have offered subsidy programs for installation. A camera inspection of the lateral usually comes first so the plumber can see the pipe condition and pick the right location.
How good are their reviews?
Their Google Business Profile showed a 4.9 average from 691 reviews when it was read on September 25, 2026. That is a large review count for a plumbing company in the Montreal market, and the visible comments tend to mention punctuality, clear explanation on site and leaving the work area clean.
Should I ask about licensing?
Yes. Plumbing contractors in Quebec must hold an RBQ licence and plumbers are governed through the CMMTQ, so ask for the licence number and keep it with your invoice. The company describes its team as certified plumbers, but verifying the number yourself takes a minute and protects any warranty or insurance claim later.
Can they handle commercial buildings?
Commercial and industrial plumbing is listed among their services, along with backflow prevention device inspection and replacement, which is largely a commercial requirement. The company says it works with business owners, property managers and insurance adjusters, so multi-unit and tenanted buildings appear to be familiar ground.
Is Plomberie Urgence Montreal (PUM) licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Plomberie Urgence Montreal (PUM) serve?
Montreal, Lasalle, Saint-Laurent, Outremont. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Plomberie Urgence Montreal (PUM) offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 26, 2026
- Google review data updated
- September 25, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.