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Poolie

Pool service Company in Dallas, Texas.

Poolie is a pool company based in Dallas, TX. Its Licensed, insured and background-checked technicians is reported by the company and not yet verified, so check it with Company statement before work starts.

4.7on Google · 273 reviews5 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Poolie is a Texas pool service company that has served Dallas since 2021 from an office at 13535 Vargon Street in Northeast Dallas. The Dallas location handles weekly cleaning with a photo and chemistry report after each visit, green pool cleanup, leak detection, pump, filter and heater repair, and a renovation side that resurfaces, retiles and replaces coping. The company lists CPO certification, Pool and Hot Tub Alliance membership and background-checked technicians, and offers financing through Wisetack and Affirm. Its Dallas page calls out hard water scale, black algae and shifting clay soil as the local problems it plans around. Poolie holds a 4.7 rating from 273 Google reviews on the Dallas listing, with some recent complaints about slow replies.

  • Best for owners who want weekly care, green pool cleanup and replastering from one firm
  • Serving Dallas since 2021 from 13535 Vargon Street
  • Several recent reviews describe missed cleaning and slow replies

Company Facts

Poolie at a Glance

By the numbers

Google rating
4.7out of 5
Customer reviews
273on Google
In business
5years

Rating and review count pulled from Google on November 11, 2026. Years counted from 2021.

The work

Best for
Owners who want weekly care, green pool cleanup and replastering from one firm
Primary service
Pool service

Where

Headquarters
Dallas, TX
Service area
Dallas
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Available
Workmanship warranty
Not stated on the Dallas page; ask for written terms on repairs and renovation work.

Credentials

Licensed, insured and background-checked technicians
Licensed, insured and background-checked technicians (reported by the company, not verified)

Editorial Review

Our Take on Poolie

Poolie brings scale to Dallas pool care, with weekly routes, a renovation crew and financing under one name. The 4.7 rating holds up across 273 reviews, but recent complaints about slow replies are worth a question before you sign. It fits owners who value one call for everything.

Best forOwners who want weekly care, green pool cleanup and replastering from one firm

What We Like

  • Serving Dallas since 2021 from 13535 Vargon Street
  • Photo and chemistry report after each weekly visit
  • Resurfacing, tile, coping and crack repair handled by its own crew
  • Lists CPO certification and Pool and Hot Tub Alliance membership
  • Financing through Wisetack and Affirm

Things to Consider

  • Several recent reviews describe missed cleaning and slow replies
  • Google and the website list different phone numbers for Dallas
  • Part of a multi-city Texas brand, so ask who your regular technician will be

Customer Ratings

Google Reviews for Poolie

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.7

Based on 273 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars90%
  • 4 stars2%
  • 3 stars2%
  • 2 stars1%
  • 1 star5%
iAbout this distribution

The distribution reflects the 273 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Shelby Haveman1.0

    I wish I could give this business negative stars. They are incredibly unprofessional, incompetent, and have terrible communication. DO NOT USE POOLIE.<br><br>Unprofessional: They somehow had listed my pets as "aggressive dogs" when they are the kindest, least aggressive dogs. This prevented multiple appointments when my pets were not even outside. They do not communicate when they are rescheduling or when they are rescheduling to, so it was up to me to be proactive and contact them multiple times to figure this out.<br><br>Incompetent: It wasn't until we finally went with a different company that we found out Poolie was not testing or balancing Cyanuric Acid (CYA) properly, which essentially made the chlorine they were dumping into our pool useless and subsequently never resolved the green pool we inherited when we purchased the home. The new company had this resolved within a week.<br><br>Communication: I was contact by 7+ numbers from this company -- Sales, GM, Marketing, Surveys, Technicians, automated messages, etc. This is highly inefficient and annoying and makes it incredibly difficult to know who or how to contact them for anything. I've since discontinued my services, requested removal from all messages, and unsubscribed from marketing texts and yet STILL received another marketing text afterwards (you can thank the "pool heater promotion" text I received after I unsubscribed for this review).<br><br>DO NOT USE POOLIE.

    October 2026Google
  • Yvonne Griffin5.0

    Jared did a great job our pool looks amazing!<br><br>Thank you!

    October 2026Google
  • louie g1.0

    Had a really bad experience with these guys. I had algae in my pool and let them know, but was told it was my problem because my pool had issues. Funny thing is, now that Pinch-A-Penny is taking care of my pool, I haven’t had any algae. I had to spend $200 on chemicals to get rid of it, and they’re still billing me. Really poor business. Stay away.

    September 2026Google
  • Amanda Clark1.0

    I first hired Poolie because they called me and offered a free first month. I had just bought the property, and needed to find a pool service, so it was great. They came and got the chemicals right. Then I needed to partially drain for the pool for some backyard work with a contractor. They agreed to do it for a fee that I agreed to. They didn’t drain it as much as I asked and had to come back a second time, which was annoying but fine. Now, my contractor needs me to fully drain the pool, so I reach back out to Poolie, and they are totally MIA. They will not respond to text or email. My contractor project is on hold until the pool is safely drained, and these dudes are so unreliable. And all the while it’s been partially drained they’ve been “servicing” it, but it looks terrible. Even the pictures they send after their “service” show a pool full of leaves. Don’t mess with this company. They are too disorganized and leave you hanging.

    August 2026Google
  • Daelyinh2.0

    We currently use Poolie as our cleaning and maintenance. I’m sad to remove my 5-star and give them a 1-2 star review. A cleaner serviced us on Wednesday (8/12), but didn’t clean (?). We received a report and noted within 48-hours that following Friday (8/14) that green algae spots started forming. We were ignored Friday 8/14, Saturday 8/15, and Monday (3 working days). I’ve emailed, texted, called, and still no response.<br><br>We replaced our entire pool filter and pump system per Poolie’s inspection report, using their services for all our pool upgrades. I can’t imagine their equipment breaking down within 1 month of replacement. Will still be trying to contact them, will update this review if anything changes.

    August 2026Google
  • Linda Barbee5.0

    Thanks for your help today Kalen! I appreciate your knowledge and great attitude!<br>Linda

    June 2026Google

View more Google reviews

Ranked#2of 5 pool services in Dallas, TXre-checked November 2026

Editorial Ranking

Why Poolie Made Our Top 5

It holds position 2 in 5 Best Pool Services in Dallas, TX (2026).

See the Full Dallas RankingPositions cannot be bought

Areas Served

Based in Dallas, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Poolie

Poolie sells itself on consistency, and its Dallas page is specific about what it is fighting: hard water that leaves calcium scale on tile and heater elements, black algae that digs into plaster in the heat, and clay soil that shifts and strains plumbing and coping. The company has served Dallas since 2021 from 13535 Vargon Street, an industrial street in Northeast Dallas, and is part of a larger Texas operation with offices in Austin, Houston, San Antonio and other cities.

Weekly residential service covers debris removal, brushing, water testing and balancing, and a report with photos and chemical readings after every visit. The Dallas location also takes green pool cleanups, leak detection, pump, filter and heater repair, filter cleaning and equipment installs. Its renovation crew handles resurfacing and replastering, waterline tile, coping, crack and structural repair, vinyl liners, equipment pad setup and pool removal. Financing for repairs and renovations runs through Wisetack and Affirm.

The site lists CPO (Certified Pool Operator) certification, membership in the Pool and Hot Tub Alliance, background checks for technicians, and says the company is licensed and insured. Reviewers praise Cameron and David by name for steady weekly visits and clear water. The record is mixed in places. Several reviews from the past two months describe missed cleaning, algae returning after a visit and messages that went unanswered for days. Poolie holds 4.7 from 273 Google reviews on its Dallas listing, read November 11, 2026.

Poolie suits owners who want weekly care now and a replaster or tile job later from the same company, and those who want financing. It suits less well owners who want a small crew and the owner on the phone. Before booking, ask who your regular technician will be and how quickly the office answers service complaints. Google lists 469-461-7090 for this office while the Dallas web page shows 469-649-9800, so confirm the right line. For pump, heater or light work, ask for the TDLR licence number and check it on the state search.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • CPO (Certified Pool Operator)Pool and Hot Tub AllianceReported
  • Member, Pool and Hot Tub Alliance (PHTA)Pool and Hot Tub AllianceReported
  • Licensed, insured and background-checked techniciansCompany statementReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.7/ 5

    273 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #2 in Dallas pool services, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Financing
Available
Workmanship warranty
Not stated on the Dallas page; ask for written terms on repairs and renovation work.

Gallery

Project Photos

Business-submitted, reviewed by our editors

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Similar Pool Services in Dallas

Poolie FAQs

  • Is Poolie licensed and insured in Dallas?

    Poolie's site says the company is licensed and insured, lists CPO (Certified Pool Operator) certification and membership in the Pool and Hot Tub Alliance, and says its technicians are background checked. Ask for a certificate of insurance and, for pump, heater or light work, the TDLR licence number.

  • What hours is Poolie's Dallas office open?

    Google lists the 13535 Vargon Street office as open 8 a.m. to 8 p.m. on weekdays and 9 a.m. to 5 p.m. on Saturday and Sunday. The Dallas web page lists weekday office hours of 8 a.m. to 5 p.m., so call 469-461-7090 or email service@poolie.com to confirm.

  • Does Poolie offer financing for pool resurfacing in Dallas?

    Yes. Poolie offers financing through Wisetack and Affirm for repairs and renovation work such as resurfacing, replastering, tile and coping. Terms depend on the lender, so get the project quote in writing first.

  • Is Poolie licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Poolie serve?

    Dallas. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Poolie offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Not stated on the Dallas page; ask for written terms on repairs and renovation work.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Licensed, insured and background-checked technicians (reported only)
Sponsorship status
No commercial relationship
Poolie4.7 on Google · Dallas, TXVisit Website