Impetus Plumbing and Heating

Company Facts

Impetus Plumbing and Heating at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

108on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 5.0 rating from 108 reviews on its Google Business Profile, read September 27, 2026
• Covers both plumbing and heating, including boilers, furnaces and heat pumps
• Drainage focus suits Vancouver's older clay and cast iron laterals and perimeter drain tile
• Licence LGA0204930 published on the company website
• Listed as open 24 hours daily for emergency call-outs
• Service area extends to North and West Vancouver, Burnaby, Richmond, Coquitlam and Delta

Things to Consider

• Google shows 24 hours, but the website lists office hours of 8am to 5pm, so confirm what after-hours means in practice
• No pricing is published, so call-out and hourly rates need to be confirmed before booking
• Wide service area means travel time to Delta or the North Shore may affect response
• Unlikely to be the cheapest choice for very small repairs

Google rating

5.0

Based on 108 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars100%

Plumbing companies in Vancouver tend to specialise, either in drains and underground work or in mechanical systems like boilers and hot water. Impetus Plumbing and Heating publishes both, and the breadth is the main thing a reader should weigh. On the water side there is drain inspection and cleaning, drain tile repair and replacement, main drainage lines, water main replacement, toilet repair, fixture installation and Poly-B pipe replacement. On the heating side there are boilers, furnaces, heat pumps, radiant floor heating, tank and tankless water heaters with named service pages for Navien and Rinnai, plus gas line work and patio heater and fire pit installation.

The address sits in the Renfrew-Collingwood part of East Vancouver, which is a practical base for a company covering the whole Lower Mainland. Listed service areas run from Vancouver proper through North and West Vancouver, Burnaby, Coquitlam, Richmond and Delta. That spread matters for response time. A crew coming from East 25th will reach Mount Pleasant or Hastings-Sunrise faster than a crew crossing a bridge at rush hour, so if you are in Delta or the North Shore it is worth asking directly what the realistic arrival window looks like rather than assuming the 24-hour listing means immediate.

Drainage is the specialty the company leads with in its own summary, and in this city that makes sense. A great many Vancouver houses east of Main and through Kitsilano and Dunbar were built between the 1910s and the 1950s, with clay or cast iron laterals and perimeter drain tile that silts up, cracks, or fills with root intrusion from the boulevard trees. Rain here does the rest. A camera inspection before you commit to any dig is the sensible first step, and any company doing drain tile replacement should be able to show you the footage and explain where the line fails and why. Ask whether the quote includes a City of Vancouver permit and inspection for work in the right of way, whether landscaping and hardscaping restoration is in scope, and who is responsible if the sidewalk or driveway has to come up.

Poly-B replacement is the other job that comes up constantly in this market. Grey polybutylene supply pipe went into a huge number of BC homes and townhouses built roughly between the late 1970s and the mid 1990s, and insurers have become difficult about it. If that is your situation, the questions are about access and finishing: how many walls and ceilings come open, whether drywall repair and paint are included or excluded, and how the work is staged if you are living in the house. Strata townhouses add another layer, because the strata may control scheduling and shared risers.

For heating, the useful thing about Impetus Plumbing and Heating is that the same contractor handles gas fitting, hydronics and heat pumps. Vancouver's push toward electrification means heat pump retrofits are now common in houses that still run an old mid-efficiency furnace or a hot water boiler, and CleanBC and provincial rebate programs change the arithmetic. The website references rebates and incentives, which is worth raising on a quote call, though you should confirm current program eligibility independently rather than taking any contractor's summary as final. Ask which equipment brands they stock, what the manufacturer warranty covers versus their own labour warranty, and whether the sizing was done on a heat loss calculation rather than a rule of thumb.

On evidence, the Google Business Profile showed a 5.0 rating from 108 reviews when it was read on September 27, 2026. A perfect average across that many reviews is a strong signal, though it tells you more about customer handling than about technical outcomes on large jobs. Licence LGA0204930 appears on the company website. The business is active on Facebook, Instagram, LinkedIn and X, and takes online bookings as well as phone calls.

Who it suits: owners of older East Vancouver or Westside houses facing drain or water main work, anyone with Poly-B to deal with, and households that want plumbing and heating handled by one contractor. Who it suits less: people chasing the lowest possible price on a small tap swap, since a company carrying 24-hour capability and a broad equipment offering is generally not the cheapest option for a fifteen minute fix. Before hiring, get the quote in writing with parts and labour separated, confirm the after-hours call-out rate and whether it differs from daytime work, and ask what the warranty terms actually say. The site has a warranty page, so the details exist and should be read.

About This Business Profile

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Sources checked

Issuing authorities, Google Business Profile, Company website

Sponsorship status

No commercial relationship