Galaxy Plumbing & Heating

Company Facts

Galaxy Plumbing & Heating at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

159on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 5 out of 5 from 159 reviews on its Google Business Profile, read September 27, 2026
• Plumbing and heating under one roof, including boilers, furnaces and air conditioning
• Published hours of 24 hours a day, seven days a week for emergency call-outs
• Camera inspection and hydro jetting listed, which suits older clay and cast iron drains
• Owner-operator model, with the founder named on the company website
• Service areas listed across the Lower Mainland, from West Vancouver to Langley

Things to Consider

• A small owner-led shop has limited capacity during peak periods such as a cold snap
• The site advertises upfront pricing but publishes no rates, so confirm after-hours and minimum charges when you call
• Large multi-unit or full-building mechanical projects are usually better suited to a bigger mechanical contractor
• Licensing and insurance are stated on the company's own website rather than verified here

Google rating

5.0

Based on 159 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars99%
• 4 stars1%

Vancouver housing stock makes for varied plumbing work. A Kensington or Renfrew bungalow from the 1940s may still have galvanized supply lines and a clay sewer lateral running under a mature boulevard tree, while a Cambie condo needs a licensed tradesperson who can work inside strata rules and shut down a riser without flooding two floors. Galaxy Plumbing & Heating positions itself to handle both ends of that, listing residential repair and replacement alongside commercial plumbing for restaurants, hotels and offices.

The service list on the company's own website is broad for a small shop. On the plumbing side: emergency call-outs, general repair, toilets, sinks and faucets, shower and tub valves, drain cleaning, water line repair, sump pumps, sewer line repair and cleaning, hydro jetting and camera inspection. On the heating and cooling side: water heaters in both tank and tankless form, furnaces, boilers, HVAC and air conditioning. That combination matters in a city where a great many homes still run hydronic heat off an aging boiler, and where the last few summers have pushed air conditioning from luxury to something people actually call about.

Day to day, the picture the brief supports is a small, owner-led operation. The site names Roger Mak as founder and describes upfront pricing with no hidden fees, plus a free estimate. Owner-operator setups tend to mean the person quoting is the person doing the work, which usually helps with continuity and accountability, and can mean less rigid scheduling than a large franchise with a dispatch board. The trade-off is capacity. A two-van shop cannot be everywhere during a cold snap when boilers fail across the Lower Mainland, so it is worth asking directly how soon someone can actually attend rather than relying on the 24-hour listing alone.

The review record is the strongest signal here. Reading the Google Business Profile on September 27, 2026 showed a 5 out of 5 average from 159 reviews. A perfect average across that many entries is uncommon, and while no single rating should decide a hire, it suggests the after-work follow-through is consistent. Reviews are also spread across a company that is visibly active on Facebook, Instagram, X, YouTube, TikTok and LinkedIn, which at least makes it easy to see recent work before you call.

For drainage in particular, the tooling list is the right one for Vancouver. Camera inspection followed by hydro jetting is how you tell a root intrusion apart from a grease blockage or a collapsed section of pipe, and that distinction is the difference between a few hundred dollars of cleaning and a dig in the front yard. If the diagnosis points to replacement, ask whether the work needs a City of Vancouver plumbing permit, who pulls it, and how the boundary between your lateral and the city main is being handled. Ask the same about who is responsible for restoring the sidewalk or driveway afterwards.

Before booking galaxy plumbing heating or anyone else for after-hours work, pin down the call-out structure. Find out whether the overnight or weekend rate differs from the daytime rate, whether there is a minimum charge, and whether the diagnostic fee is credited against the repair if you go ahead. The company advertises transparent pricing and free estimates, so those questions should get straight answers. For heating, ask about make and model availability on parts, because boiler components for older European units can take days to arrive, and about whether any manufacturer warranty on a new furnace or water heater requires registration.

Who it suits: owners of older East Vancouver and Burnaby houses dealing with drains, sewer laterals and tired water lines, people who would rather have one trade handle both plumbing and the boiler, and small commercial operators who need a same-day fix to keep serving customers. Who it may suit less well: anyone planning a large multi-unit mechanical package or a full building retrofit, where a bigger mechanical contractor with in-house project management and a larger crew is generally the better call. Anyone comparing galaxy plumbing heating against the big regional brands should weigh a personal, owner-attended job against the deeper bench and formal guarantee paperwork the larger firms tend to carry.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship