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Poolie

Pool service Company in Austin, Texas.

Poolie is a pool company based in Austin, TX. Its Licensed and insured is reported by the company and not yet verified, so check it with Company statement before work starts.

4.7on Google · 1351 reviews5 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Poolie is a Texas pool service company founded in 2021 by Central Texas pool professionals, with its Austin office at 826 Wagon Trail in North Austin and a second office on Banister Lane in South Austin. It says more than 1,000 Austin pools are on its routes. The company offers residential weekly maintenance, commercial service, equipment repair and a renovation side that does resurfacing and replastering, tile and coping, crack repair, equipment pad setups and pool removal. Its site lists CPO certification, membership in the Pool and Hot Tub Alliance, licensing and insurance, and financing through Wisetack and Affirm. Google shows 4.7 stars from 1,351 reviews for the Wagon Trail office, read November 11, 2026.

  • Best for owners who want one company for weekly service, repairs and resurfacing
  • 1,351 Google reviews on its North Austin office, the most on this list
  • A few recent reviews describe missed cleaning on weekly visits

Company Facts

Poolie at a Glance

By the numbers

Google rating
4.7out of 5
Customer reviews
1351on Google
In business
5years

Rating and review count pulled from Google on November 11, 2026. Years counted from 2021.

The work

Best for
Owners who want one company for weekly service, repairs and resurfacing
Primary service
Pool service

Where

Headquarters
Austin, TX
Service area
Austin
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Available

Credentials

Licensed and insured
Licensed and insured (reported by the company, not verified)

Editorial Review

Our Take on Poolie

Poolie brings scale: two Austin offices, a renovation crew and financing. Reviews are strong overall, though a few describe missed details on weekly visits. It fits owners who value one call for everything over a single small crew.

Best forOwners who want one company for weekly service, repairs and resurfacing

What We Like

  • 1,351 Google reviews on its North Austin office, the most on this list
  • Says more than 1,000 Austin pools are on its routes
  • Handles resurfacing, replastering, tile, coping and crack repair as well as weekly service
  • Lists CPO certification and Pool and Hot Tub Alliance membership
  • Financing through Wisetack and Affirm for repairs and renovations

Things to Consider

  • A few recent reviews describe missed cleaning on weekly visits
  • Website lists weekday office hours only, while Google shows weekend hours
  • Two Austin offices and a multi-city brand, so ask who your regular technician will be

Customer Ratings

Google Reviews for Poolie

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.7

Based on 1351 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars91%
  • 4 stars3%
  • 3 stars1%
  • 2 stars1%
  • 1 star5%
iAbout this distribution

The distribution reflects the 1351 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • louie g1.0

    Had a really bad experience with these guys. I had algae in my pool and let them know, but was told it was my problem because my pool had issues. Funny thing is, now that Pinch-A-Penny is taking care of my pool, I haven’t had any algae. I had to spend $200 on chemicals to get rid of it, and they’re still billing me. Really poor business.

    September 2026Google
  • Stacey1.0

    Absolutely terrible experience! Pool has never looked so bad, came home from vacation to an empty pool on Labor Day weekend with friends in town. Apparently they turned the valves in the wrong position which drained the pool out into our flower beds, grass and fruit trees… now damaged! We immediately called,emailed and texted, with a text response that someone would come out the next morning. We saw him come and go with nothing done and no explanation. I reached out immediately and asked what was done and why the pool was still empty - no response, only an automated text that said they were closed for the holiday. We reached out to 3 different people on Tuesday, after the holiday, who responded with attitudes that they have been busy… meanwhile our pool is still empty. He mentioned they aren’t allowed to fill the pool.. would have been nice to know that and the valve issue was fixed so we could’ve filled it. we started filling it up and we asked to speak to the owner and we were told that’s not going to happen. They have since been out a couple times to “clean” the pool, which has remained filthy, and the bottom flow over pool is now green. We have been dealing with this for 20 days. Once again, I have texted and called for the past 2 days with no response! Beyond frustrated! Unacceptable

    September 2026Google
  • J5.0

    Had the honor of Parker coming by this week and he did amazing. Im very happy when the techs take their time to get the job done and not rush through it. Thank you Parker for being attentive and as you put it, "simply doing your job". Thank you Parker

    September 2026Google
  • Julie Williams5.0

    I wish I’d known about them sooner! It took my independent guy 3 months to get my pool from green to clean! I’ve been with a Poolie (a friend recommended—she’s been using a month and is very happy) I’ve been with them less than a week. They treat me like their only customer! And they care about your opinion of the quality of their work every single time!<br><br>I can’t believe an allowed the old guy to deprive me of my beautiful pristine pool ALL SUMMER! Never again! These guys are great!

    September 2026Google

View more Google reviews

Ranked#3of 5 pool services in Austin, TXre-checked November 2026

Editorial Ranking

Why Poolie Made Our Top 5

It holds position 3 in 5 Best Pool Services in Austin, TX (2026).

See the Full Austin RankingPositions cannot be bought

Areas Served

Based in Austin, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Poolie

Poolie is the biggest pool service operation on this list by review count, with 1,351 Google reviews on its North Austin office alone. The company was founded in 2021 by Central Texas pool professionals and has grown into a multi-city Texas firm, with Austin crews working from 826 Wagon Trail and a South Austin office at 4005 Banister Lane. It says more than 1,000 Austin pools count on it.

Weekly residential service covers cleaning, chemical balancing and a service report after each visit. Poolie also runs commercial maintenance for apartment and community pools, equipment repair, and a renovation side. Its renovation pages cover pool resurfacing and replastering, tile and coping, crack repair, deck renovation, vinyl liner replacement, equipment pad setup, water features and pool removal. The Austin page notes that the city's clay soil shifts and makes coping movement a common local problem. For larger jobs it offers financing through Wisetack and Affirm.

The site lists CPO (Certified Pool Operator) training, membership in the Pool and Hot Tub Alliance, and says the company is licensed and insured, and the Austin page carries a BBB seal. Reviewers praise technicians by name: Dylan for a commercial pool, Thomas for taking over a resurfacing job and finishing it quickly, and crews who replastered a spa and removed old glass block. The size brings mixed results. A recent one-star review describes a spa left dirty and not vacuumed after a previous complaint, and a 4.7 average across more than a thousand reviews leaves room for uneven visits. Google shows 4.7 from 1,351 Google reviews, read November 11, 2026.

Poolie suits owners who want weekly care and a later replaster or tile job from the same company, and those who want financing. It suits less well owners who want the same small crew and the owner on the phone. Before booking, ask who your regular technician will be, get renovation quotes in writing, ask for proof of insurance, and check any electrical licence for equipment work on the TDLR search.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • CPO (Certified Pool Operator)Pool and Hot Tub AllianceReported
  • Member, Pool and Hot Tub Alliance (PHTA)Pool and Hot Tub AllianceReported
  • Licensed and insuredCompany statementReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.7/ 5

    1351 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #3 in Austin pool services, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Financing
Available

Gallery

Project Photos

Business-submitted, reviewed by our editors

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Similar Pool Services in Austin

Poolie FAQs

  • Is Poolie licensed and insured in Austin?

    Poolie's Austin page says the company is licensed and insured, lists CPO (Certified Pool Operator) certification and says it is a member of the Pool and Hot Tub Alliance. Ask for a certificate of insurance and, for pump, heater or light work, the TDLR licence number of the technician.

  • What hours is Poolie open in Austin?

    Google lists the 826 Wagon Trail office as open 8 a.m. to 8 p.m. on weekdays and 9 a.m. to 5 p.m. on Saturday and Sunday. Poolie's own Austin page lists weekday office hours of 8 a.m. to 5 p.m., so call 512-402-7520 or email service@poolie.com to confirm.

  • Does Poolie offer financing for pool repairs or resurfacing?

    Yes. Poolie offers financing through Wisetack and Affirm for repairs and renovation work such as resurfacing, replastering, tile and coping. Terms depend on the lender, so get the project quote in writing first.

  • Is Poolie licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Poolie serve?

    Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Poolie offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Warranty terms are not on file. Ask for them in writing before work starts.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Licensed and insured (reported only)
Sponsorship status
No commercial relationship
Poolie4.7 on Google · Austin, TXVisit Website