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True Protection

Home security Company in Austin, Texas.

True Protection is a home security company based in Austin, TX. Its Texas alarm company licence is reported by the company and not yet verified, so check it with Texas Department of Public Safety, Private Security Program before work starts.

4.6on Google · 194 reviews15 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

True Protection is a Texas security company that Matthew True founded in 2011 after years at large national alarm firms. Its Austin office is at 1823 Fort View Rd, Suite 206, in South Austin. The company installs wireless alarm systems, security cameras, video doorbells, smart locks and connected home features, and offers UL certified alarm monitoring, with equipment from brands such as Qolsys, 2GIG, DSC, Alarm.com and Kwikset. Its site advertises a lifetime limited warranty, no hidden fees and an A+ BBB rating. Google shows 4.6 stars from 194 reviews, read November 11, 2026, and Google lists the office as open 8 am to 9 pm every day. The site footer shows Texas licence B17442 and ACR 1757742.

  • Best for homeowners who want a locally owned installer and a lifetime limited warranty
  • Founded in 2011 by Matthew True, who still runs the company
  • 15 of 194 Google reviews are one star, so the spread is wider than some rivals

Company Facts

True Protection at a Glance

By the numbers

Google rating
4.6out of 5
Customer reviews
194on Google
In business
15years

Rating and review count pulled from Google on November 11, 2026. Years counted from 2011.

The work

Best for
Homeowners who want a locally owned installer and a lifetime limited warranty
Primary service
Home security

Where

Headquarters
Austin, TX
Service area
Austin
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Not advertised
Workmanship warranty
Lifetime limited warranty, as advertised on its Austin page. Ask for the written terms.

Credentials

Texas alarm company licence
B17442 (reported by the company, not verified)

Editorial Review

Our Take on True Protection

True Protection is a locally founded alarm company with a real South Austin office, long daily hours and a lifetime limited warranty on its site. The 4.6 rating is a notch below the leaders here, so read the one star reviews and get the contract terms in writing.

Best forHomeowners who want a locally owned installer and a lifetime limited warranty

What We Like

  • Founded in 2011 by Matthew True, who still runs the company
  • South Austin office at 1823 Fort View Rd with Google hours 8 am to 9 pm daily
  • Texas licence B17442 and ACR 1757742 shown on its website
  • Lifetime limited warranty and UL certified alarm monitoring, per the company
  • Installs Qolsys, 2GIG and DSC panels with Alarm.com app control

Things to Consider

  • 15 of 194 Google reviews are one star, so the spread is wider than some rivals
  • Contract length and cancellation fees are not posted on the site
  • Also covers San Antonio, Dallas and Houston, so ask who services Austin accounts

Customer Ratings

Google Reviews for True Protection

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.6

Based on 194 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars87%
  • 4 stars3%
  • 3 stars1%
  • 2 stars2%
  • 1 star8%
iAbout this distribution

The distribution reflects the 194 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Ben Schuman1.0

    True Protection is fine to deal with during the sales and installation process but customer service after the fact is terrible. The camera equipment is also terrible quality with multiple apps that do not integrate well. When the terminal stopped working they require paying a deposit on new equipment just to have a tech come look, even if the equipment might not be broken. All these guys do is resell Brinks so I'd go straight to Brinks or even better just do SimpliSafe or another DIY for better equipment at a lower price which i did at another house.

    October 2026Google
  • Viviana Bucarello5.0

    Landon, Damian, Matt, Brad and everyone in the team was so efficient, thorough and professional! Can't recommend them enough. Thank you!

    May 2026Google
  • Kevin Tipton2.0

    Edit: I can no longer stand by my original review. This was a company that used to look to what they could do for the customer; now they look to how they can take as much money as possible from the customer. What a disappointment.<br><br>Original review (5 star):<br><br>We had a fantastic experience with these guys. John came out to give an estimate and go over my options right away and was fine with me getting estimates from other places before making a decision. When discussing the options, he didn't try to oversell me on anything and simply presented the options and told me how they would work if I were to get them.<br><br>The installation process had a hiccup thanks to us having painters in the house at the same time, so we had to delay that a couple days. When John heard, he promised he'd be out personally the next day to make sure the installation went smoothly and quickly. He was true to his word and made sure everything was perfect. Issues can pop up with even the best companies, but what truly matters is how the company reacts when there is an issue. It's obvious that John makes it a high priority to ensure each and every issue is handled with the care it deserves. I'd recommend them to anyone.

    April 2026Google
  • Barbara Aileen5.0

    I'm very pleased with my alarm system and Jake, the install technician, could not have been more professional, knowledgeable, or nice.

    April 2026Google
  • Ann S4.0

    They have some great techs - Michael has been fabulous! The support from the office is helpful<br>as well. We love our camera system and they were great in helping us with the design meeting our goals!

    April 2026Google
  • Patricia Mendoza5.0

    True Protection did a great job of sending a rep out within days of my online request. The rep was so patient and helpful, not to mention on time, friendly, and professional. He gave me a refresher walk through of all the features of my home alarm. If you are looking for a locally owned home security service, call True Protection. I’ve been using them for about 5 years and they’re consistently EXCELLENT and reasonably priced.

    April 2026Google

View more Google reviews

Ranked#2of 5 home security in Austin, TXre-checked November 2026

Editorial Ranking

Why True Protection Made Our Top 5

It holds position 2 in 5 Best Home Security Companies in Austin, TX (2026).

See the Full Austin RankingPositions cannot be bought

Areas Served

Based in Austin, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About True Protection

True Protection is a Central Texas alarm company started in 2011 by Matthew True, who says he left the big national security firms because customers were being treated as sales targets. The Austin office is at 1823 Fort View Rd, Suite 206, a small office building off Ben White in South Austin, and the company also has offices in San Antonio, the Dallas area and Houston.

On the residential side True Protection installs wireless alarm systems, indoor and outdoor security cameras, video doorbells, alarm monitoring, smart home automation and a senior wellness line. Its product pages name Qolsys, 2GIG, DSC, Alarm.com, Kwikset, Brinks, LTS and Open Eye equipment. The about page says monitoring runs through a UL certified central station, and the Austin page promises a lifetime limited warranty, no hidden fees and 24/7 customer service. The footer lists Texas licence B17442 and ACR 1757742, and the site shows an A+ BBB badge. Its photos show its own white vans with the licence number on the side.

Google shows 4.6 stars from 194 reviews, read November 11, 2026. Reviewers most often praise knowledgeable staff, quick installs and how problems were resolved. The spread is wider than at some others on this list: 15 of the 194 reviews are one star, so read a few of the low ones before you commit.

Google lists the Austin office as open 8 am to 9 pm seven days a week, which is longer than most local installers. True Protection suits homeowners who want a Texas owned company with a named founder and a written warranty. It suits you less if you want only a self monitored camera kit. Ask how long the monitoring agreement runs, who owns the equipment, what the lifetime warranty covers, and what an early cancellation costs. Confirm licence B17442 on the Texas DPS Private Security TOPS search, and file your Austin alarm permit before the system goes live.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Texas alarm company licenceTexas Department of Public Safety, Private Security Program · B17442Reported
  • Texas fire alarm registrationTexas, as listed on company website · ACR 1757742Reported
  • BBB A+ ratingBetter Business Bureau, as shown on company websiteReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.6/ 5

    194 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #2 in Austin home security, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Workmanship warranty
Lifetime limited warranty, as advertised on its Austin page. Ask for the written terms.

Gallery

Project Photos

Business-submitted, reviewed by our editors

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True Protection FAQs

  • Is True Protection a licensed alarm company in Texas?

    Yes, its website footer lists Texas licence B17442 and ACR 1757742. Look the company up on the Texas DPS Private Security TOPS search to confirm the licence is active.

  • What are True Protection's hours in Austin?

    Google lists the South Austin office at 1823 Fort View Rd as open 8 am to 9 pm every day of the week. The company also advertises 24/7 customer service at 1-800-393-6461.

  • Does True Protection offer a warranty?

    Its Austin page advertises a lifetime limited warranty along with no hidden fees. Ask for the warranty terms in writing so you know which parts and labor are covered.

  • Is True Protection licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does True Protection serve?

    Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does True Protection offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Lifetime limited warranty, as advertised on its Austin page. Ask for the written terms.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Texas alarm company licence (reported only), insurance
Sponsorship status
No commercial relationship
True Protection4.6 on Google · Austin, TXVisit Website