Benjamin Franklin Plumbing

Company Facts

Benjamin Franklin Plumbing at a Glance

By the numbers

Google rating

4.7out of 5

Customer reviews

1888on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 4.7 rating from 1,888 Google reviews as read on September 27, 2026, a large and consistent sample
• Service list covers major work as well as repairs, including house repiping, sewer replacement and well pump repair
• Published hours of 24 hours a day, seven days a week for emergency dispatch
• Licence CFC1428509 published openly on its own website
• Says it pulls permits and works to local code, which matters for Florida four-point insurance inspections
• Affiliated electrical and air conditioning services available through the same group

Things to Consider

• Flat-rate franchise pricing is rarely the lowest quote in the Orlando market
• After-hours and weekend rates are not published, so confirm the call-out cost before dispatch
• The satisfaction guarantee is a company claim; ask what it covers and for how long
• With nearly 1,900 reviews there will be a tail of poor ones, worth reading before booking

Google rating

4.7

Based on 1888 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars90%
• 4 stars4%
• 3 stars1%
• 2 stars1%
• 1 star4%

Plumbing in central Florida has its own rhythm. Slab-on-grade construction is the norm, which means a supply leak often announces itself as a warm patch on the floor or a water bill that doubles for no reason. Groundwater sits high, so sewer laterals move and crack. Municipal water leaves scale on fixtures and shortens the life of water heaters. The service list benjamin franklin plumbing publishes maps onto all of that fairly closely: leak detection, water line repair and replacement, sewer line repair and replacement, hydro-jetting, water softeners and filtration, plus the standard run of toilets, faucets, showers, garbage disposals and sump pumps.

The bigger-ticket categories are worth noting, because they are what separates a full-service shop from a van with a snake. House repiping is listed, which matters in Orlando neighbourhoods built in the 1960s and 1970s where original galvanised or early plastic lines are at the end of their working lives. Tankless water heater installation is listed too, along with conventional tank replacement and repair. Well pump repair appears on the list, which is relevant out towards the edges of Orange and Seminole counties where plenty of properties are still on private wells rather than city water.

What the reviews suggest is a company that shows up. The Google Business Profile carried a 4.7 rating from 1,888 reviews when it was read on September 27, 2026. A sample that size is hard to game, and a 4.7 average across nearly two thousand entries points to a broadly consistent experience rather than an occasional good day. It also means there will be a tail of one-star reviews in there, as there always is at that volume, and reading a dozen of the recent ones is a sensible ten minutes before you book anything.

Hours are published as open 24 hours every day of the week. Treat that as dispatch availability rather than a promise that a technician is idling nearby at three in the morning. Overnight and weekend work in this market usually carries a different rate than a Tuesday afternoon appointment, so ask directly what the after-hours call-out costs before you agree to send someone. The company says it quotes a price up front and holds to it, which is the model most of the national plumbing brands use, and it does tend to remove the nasty surprise at the end. The trade-off is that flat-rate pricing is rarely the cheapest number you will hear if you also ring two independents.

Permits are a genuine point in its favour. Orlando and the surrounding jurisdictions require permits for a good deal of plumbing work, and a repipe or sewer replacement done without one can cause real trouble later, particularly at the four-point inspection stage that Florida insurers ask for on older homes. Anyone quoting a repipe should be able to tell you who pulls the permit, when the inspection happens and what the wall repair and repainting arrangement is, because a repipe means opening drywall in a lot of places. Licence CFC1428509 is published on the company's site, which is the number to check against the state database before work starts.

Who it suits: homeowners who want one number for everything, who value a scheduled arrival window, and who would rather have a permitted, inspected job than the lowest quote. The franchise also points customers towards affiliated electrical and air conditioning services, which is convenient if you are dealing with several trades at once. Who it suits less: landlords and investors chasing the cheapest unit price on a straightforward swap, and anyone who prefers dealing with the owner of a two-van outfit and negotiating hourly.

Before you hire, ask a few concrete things. Get the diagnosis in writing and, for drain and sewer work, ask for camera footage rather than a description of what was seen. Ask whether the quoted price includes permit fees. Ask what the satisfaction guarantee actually covers in practice and for how long, and whether parts and labour carry separate warranty terms. On a water heater, ask about the manufacturer warranty and who registers it. Compared with the independent plumbers working the same Orlando neighbourhoods, benjamin franklin plumbing offers more dispatch capacity, a call centre that answers at odd hours and a recognisable brand behind the guarantee. The smaller shops often beat it on price and on the chance that the same person who quoted the job is the one who does it.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Issuing authorities, Google Business Profile, Company website

Sponsorship status

No commercial relationship