Best Choice Plumbing & Heating

Company Facts

Best Choice Plumbing & Heating at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

2614on Google

In business

30years

Rating and review count pulled from Google on September 27, 2026. Years counted from 1996.

What We Like

• 4.8 rating from 2,614 reviews on its Google Business Profile, read September 27, 2026
• Plumbing, heating, air conditioning, drain cleaning and excavation handled by one company
• Jetting and camera inspection offered, useful for diagnosing old clay and cast iron laterals
• Long evening weekday hours plus advertised 24/7 emergency service
• Coverage in both Pennsylvania and New Jersey, with a second Hammonton address
• Family owned, trading since 1996 according to its own site

Things to Consider

• Its site states both established 1996 and over 30 years of service, which do not align
• Awards, response-time promises and financing are company claims, not independently verified here
• Broad-service companies with dispatch and after-hours cover often price above a one-van local plumber
• Google lists the business under HVAC contractor, so confirm a licensed plumber is sent for plumbing-specific jobs

Google rating

4.8

Based on 2614 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars92%
• 4 stars3%
• 3 stars1%
• 2 stars1%
• 1 star4%

A busted supply line in a Fishtown rowhouse and a condenser that quit in August are, on paper, two different callouts. Companies that do both tend to be built differently from a one-van plumber, with a dispatcher, an after-hours rota and stock on the shelf. That is roughly the shape of best choice plumbing heating as it presents itself: a family-owned outfit dating to 1996 by its own account, running plumbing, heating, air conditioning, drain work and excavation across the Philadelphia area and into southern New Jersey.

The service list is worth reading closely, because the drain and excavation side is where a lot of Philadelphia money gets spent. The company advertises jetting and camera inspection alongside standard drain cleaning, which matters in a city where clay and cast iron laterals under century-old rows crack, offset at the joints and fill with root mass from the street trees. A camera run tells you whether you are buying a cleaning or a replacement, and the difference between those two invoices is large. Excavation being in-house is a real point of separation; plenty of local plumbers subcontract the digging, and coordinating a trench, a city permit and a street opening through two companies rarely goes faster.

On the water heater side, the usual Philadelphia questions apply. Many older basements were fitted with 40-gallon atmospheric-vent gas tanks sharing a masonry chimney, and swapping to a high-efficiency or tankless unit means new venting, gas sizing and sometimes condensate handling. Ask what is included before you agree to a price, and ask specifically about permit filing and inspection, since Philadelphia requires licensed plumbers to pull permits for a fair amount of replacement work.

On its site the company claims a one-hour emergency response target, free estimates, 24/7 availability, GreenSky financing, a maintenance plan, and recognition from Philadelphia Magazine in 2024 for air conditioning and HVAC services. Treat those as the company's own statements rather than verified facts, and note one wrinkle: the same pages say established 1996 and also over 30 years of service, which do not quite square. The rating is firmer ground. A 4.8 average from 2,614 reviews on the Google Business Profile, read September 27, 2026, is a substantial body of feedback, and a score that high across that many jobs usually reflects consistent dispatching and follow-up rather than a handful of happy customers.

Who it suits: homeowners and small landlords who want same-day or overnight attention and one contractor covering both mechanical systems, particularly for repeat work in an aging rowhouse. It should also suit anyone facing a sewer lateral question, since the camera, the jetter and the excavator come from the same place. Who it suits less: someone hunting the rock-bottom quote for a single simple swap. Larger companies with full-time dispatch, financing and extended hours carry overhead, and that tends to show in the number. If you want a fixed price for a straightforward faucet change, get two or three quotes from smaller local shops as well.

Before booking, get the basics in writing. Ask whether the technician arriving is a licensed plumber or an HVAC tech, because the two licences are separate and the job may need one specifically. Ask how the after-hours charge works, whether there is a diagnostic or trip fee and whether it is credited against the repair. On any replacement, ask about the manufacturer warranty term versus the labour warranty, which are rarely the same length. If financing is on the table, read the promotional terms rather than the monthly figure. And confirm which state you are being served from; best choice plumbing heating lists separate Pennsylvania and New Jersey numbers, and response times in Hammonton and in Northeast Philadelphia will not be identical.

Compared with the wider Philadelphia market, this sits in the mid-to-large bracket: broader in scope than the neighbourhood plumber, more locally rooted than the national franchise brands. The heavy review count and the combined plumbing and HVAC coverage are the practical arguments for calling. The practical argument for shopping around is the same one it always is in this trade, which is that prices for identical work vary more than most homeowners expect.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship