Roger Ross Plumbing & Heating, Inc

Company Facts

Roger Ross Plumbing & Heating, Inc at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

918on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 5 out of 5 from 918 Google reviews as read on 27 September 2026, an unusually large review base for a local shop
• Based in Roxborough, so genuinely local to the NW Philadelphia housing it specialises in
• Covers both plumbing and heating, plus renovation work such as bathrooms
• Two licence numbers published on its own website, 37351 and 4735, which can be checked
• Owner-involved quoting rather than a call-centre dispatch model

Things to Consider

• Google shows 24 hour opening while the website lists Mon to Fri 8am to 4pm and Saturday mornings, so confirm after-hours cover
• No pricing, call-out fee or warranty terms are published, so ask for those in writing
• A smaller operation may have less capacity than the large franchised firms during a cold snap

Google rating

5.0

Based on 918 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars97%
• 4 stars2%
• 3 stars0%
• 2 stars0%
• 1 star0%

Roger Ross Plumbing & Heating works out of a storefront at 4260 Manayunk Ave in the 19128 zip, which puts it in the middle of the Roxborough and Manayunk housing stock it talks most about. The company describes its range as running from emergency plumbing through to general handyman work, and the reviews quoted on its own site mention leaks under sinks, heating faults and full bathroom renovations. That spread matters in this part of the city. A lot of the calls here are not clean, self-contained jobs but repairs on systems that have been patched by several hands over eighty or a hundred years.

Northwest Philadelphia gives plumbers a particular set of problems. Stone twins and brick rows on the hills above the Schuylkill often still have galvanised steel supply lines that have narrowed to a trickle, cast iron waste stacks with rust holes behind plaster, and lead bends at the toilet that cannot simply be re-sealed. Pressure complaints on the upper floors are usually a pipe problem rather than a city water problem. Trench work on the narrow streets of Manayunk is complicated by parking, grade and how close the houses sit to each other, and any excavation in the public right of way in Philadelphia brings the Water Department and street opening permits into the picture. A plumber who already knows how these blocks are put together will spend less time guessing.

The company positions itself as the friendly neighbourhood option rather than a large dispatch operation, and the tone of the reviews it publishes supports that: a named owner responding to enquiries, giving an assessment, then sending a crew. If you want a single point of contact who will actually look at the job before quoting, that model tends to work well. If you need a big commercial contractor with several trucks on standby across the whole metro, or a company with its own 24 hour call centre, a shop this size may not be the right fit for everything. It says it works with local business owners as well as homeowners, so small commercial work is clearly within scope.

On evidence, the Google Business Profile for roger ross plumbing heating inc showed a 5 out of 5 rating from 918 reviews when it was read on 27 September 2026. A perfect average across that many reviews is rare and worth a look through in detail, since the useful information is in what the reviewers describe rather than in the number itself. Several of the comments on the company's own website mention fast arrival on a live leak and heating faults that other firms had not resolved, though those are the reviews the company chose to display.

There is one inconsistency worth clearing up before you book. The Google listing shows the business as open 24 hours, seven days a week, while the website publishes office hours of Monday to Friday from 8am to 4pm and Saturday morning until noon, with Sunday closed. Most likely the phone and text line covers emergencies outside those hours while the office runs on the shorter schedule, but that is an assumption rather than a fact in the brief. Ask directly what happens if a stack backs up at 11pm on a Sunday, and what the after-hours rate is.

A few other questions are worth asking any plumber in this market. Get the licence numbers and check them, particularly for anything requiring an inspection; the site lists 37351 and 4735. Ask whether the quote is a flat price for the job or time and materials, and whether the diagnostic visit is charged separately or credited against the repair. On a partial repipe, ask what happens to the sections not being replaced and whether the new work will be PEX or copper, because that affects both cost and how the next repair goes. For heating, ask whether they handle boilers as well as forced air, since a lot of older Philadelphia houses still run hot water heat with radiators. And on anything involving opening a wall, ceiling or the street, ask who is responsible for patching afterwards.

Compared with the alternatives in Philadelphia, roger ross plumbing heating inc sits in the middle band: smaller and more personal than the franchised outfits that advertise heavily and price by menu, more established than a one-man operation running off a mobile number. For repairs in old NW Philadelphia housing, that is usually the useful place to be.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship