Company Facts
Charlotte Plumbing at a Glance
The work
- Best for
- round-the-clock plumbing repairs across the greater Charlotte area with fixed quotes
- Primary service
- Plumbing
Where
- Headquarters
- Charlotte, NC
- Service area
- Charlotte
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Charlotte Plumbing
A 4.9 average across 1,501 Google reviews is the standout fact here, and it is backed by a published state licence number and a trading history going back to 2005, which is more transparency than the category average. The flat-rate model and genuine round-the-clock coverage suit people who want certainty more than the lowest figure. Get the after-hours policy confirmed on the phone before dispatch, and you should know what you are paying.
Best for: round-the-clock plumbing repairs across the greater Charlotte area with fixed quotes
What We Like
- 4.9 rating from 1,501 Google reviews as of September 4, 2026, an unusually large review base
- North Carolina licence number 26691 published openly on its own website
- Trading since 2005 and family-owned, per the company
- Round-the-clock availability with technicians working every day of the year
- Flat-rate quoting rather than hourly billing
- Coverage well beyond Mecklenburg, including Concord, Mooresville, Gastonia and Waxhaw
Things to Consider
- Flat-rate pricing can exceed an hourly sole trader's cost on very short jobs
- No prices published, so quotes must be obtained per job
- Office staffing is weekday daytime; out-of-hours calls go to an on-call route
- Warranty terms are described on the site but the length and scope are not detailed
Google Reviews for Charlotte Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 1524 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars98%
- 4 stars0%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 1524 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Starr Catrone5.0Alex was incredible. He knew what to do to fix the issue right away. He was quiet, efficient, quick and so kind. He explained what to do and even told us what to do if other things became a problem. He would be welcome back any time!September 2026Google
- Ana Taylor5.0Kudos to Alex! Not only was he fast, quiet, and friendly, he did all the work with a smile! I hope to never need him again, but happy to depend on him if we do!! THANK YOU SO MUCH ALEX!!!!September 2026Google
- scott mason5.0Alex was very nice and hard working! He found and repaired a difficult leak that has been driving us crazy! I would definitely have him come back for any future work.September 2026Google
- Darnell Forrest5.0I had a great experience working with Alex. From start to finish, Alex was professional, knowledgeable, and attentive to detail. The service was completed in a timely manner, and the quality of work exceeded my expectations. Alex communicated clearly throughout the process, answered all of my questions, and made sure everything was handled properly. It’s clear that Alex takes pride in providing excellent customer service and delivering quality results. I highly recommend Alex to anyone looking for dependable, professional, and efficient service. Thank you for a job well done.September 2026Google
- KC Brown5.0Richard from Charlotte plumbing was great very helpful very courteous, was not bothered by my dog whatsoever just a overall great experience if only there was more people like RichardSeptember 2026Google
- T E5.0Alex was amazing. He came out, quickly figured out what was wrong, and had everything fixed in less than 10 minutes. He was fast, efficient, professional, and clearly knew exactly what he was doing. I honestly couldn’t have asked for better service. Definitely a 10 out of 10 experience. I'd absolutely recommend him.September 2026Google
Editorial Ranking
Why Charlotte Plumbing Made Our Top 10
It took first place in 10 Best Plumbers in Charlotte, NC.
Services Offered
Areas Served
Based in Charlotte, NC.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Charlotte Plumbing
Plumbing in Charlotte is shaped by how fast the city grew and how many different eras of housing sit inside the same zip codes. Dilworth and Elizabeth bungalows still hide galvanised supply lines and cast iron drains that have been quietly corroding since before the war. The 1960s and 70s ranches out toward University City often have polybutylene, the grey pipe that fails at the fittings and has kept repipe crews busy for two decades. Then there are the tens of thousands of homes built since 2000 in Ballantyne, Steele Creek and the towns up the lake, where the plumbing is newer but the fixtures, water heaters and pressure regulators are all reaching the age where they start to go. A general plumbing company serving this metro has to be comfortable with all of it, and that breadth is what charlotte plumbing work looks like here in practice.
The service list this company publishes covers the standard residential range. Repairs to leaking pipes and broken fixtures, drain cleaning and clog clearing, toilet blockages, faucet and valve work, water heater installation, gas line installation for appliances and grills, leak detection using listening and camera equipment, and diagnosis of sudden spikes in a water bill, which is usually a running toilet, a slab leak or an irrigation fault. Commercial work is listed separately, along with plumbing inspections, which is worth knowing if you are buying a house and want a plumber's eyes on it rather than only a general home inspector's.
How the company works day to day is described in its own terms as flat-rate pricing with a warranty behind the work. Flat rate means you are quoted a price for the job before it starts rather than watching a clock run. Most people prefer that, particularly on drain calls where the time depends on what is in the line. It does mean the number can look high next to an hourly rate for a job that turns out to be quick, so it is fair to ask what the quote covers and what would count as a separate charge if the first attempt does not clear the problem.
The hours deserve a note. The Google profile lists open 24 hours every day, and the company's own FAQ says the office is staffed 8:30 to 5:00 on weekdays with technicians working every day of the year and calls answered around the clock. Those two things are consistent, but the practical reading is that a Tuesday morning call reaches an office and a Sunday midnight call reaches whoever is on. If you are calling out of hours, ask directly whether an after-hours rate applies before anyone is dispatched. That single question prevents most of the disputes that arise from emergency plumbing.
On credentials, the North Carolina licence number 26691 is published on the site, which is more than many firms bother to do and lets you check it against the state licensing board yourself. The company also says it has been trading since 2005 and is family-owned across three generations. The Google Business Profile showed 4.9 from 1,501 reviews on September 4, 2026. A count that size, held at that average, is hard to manufacture and suggests a large crew turning over a lot of jobs rather than a one-van operation.
Who it suits: homeowners across Mecklenburg and the surrounding counties who want a single company for both the burst pipe and the water heater they have been meaning to replace, and who value a fixed quote over hunting the lowest hourly figure. Landlords and small commercial sites with several properties should find the coverage area useful, since the published service list runs out to Denver, Kannapolis, Concord, Monroe, Waxhaw and Mooresville.
Who it may suit less: anyone chasing the cheapest possible price on a simple job. A firm with this volume and these hours carries overhead, and flat-rate pricing tends to sit above what a sole trader charges for an hour of work. Larger specialist projects, such as a full sewer lateral replacement under a mature Charlotte street with permits and city coordination, are worth getting two or three quotes on regardless of who you like.
Before booking, ask what the warranty actually covers and for how long, whether the quote includes parts, who pulls the permit on gas line and water heater work, and whether the technician will camera the line before quoting a drain repair. Any competent charlotte plumbing company will answer all four without hesitation. If the answers are vague, that tells you something on its own.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Plumbing licence26691Reported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
1524 customer reviews
TenBestFind
Editorially reviewed
Ranked #1 in Charlotte plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
Similar Plumbers in Charlotte
Winn's Plumbing
5.0(399 Google reviews)south Charlotte homeowners dealing with hard, smelly or iron-stained water alongside everyday plumbing repairs · CharlotteRanked #10View profile →Service Pro Plumbing
5.0(898 Google reviews)planned water heater, sewer and slab leak work across Concord and north Charlotte · CharlotteView profile →AAA City Plumbing
4.9(1409 Google reviews)homeowners on both sides of the NC/SC line who need plumbing, sewer, well or septic work from one contractor · CharlotteRanked #3View profile →Option One Plumbing
4.9(1224 Google reviews)homeowners on either side of the NC/SC line who want 24/7 cover plus planned water heater and sewer work · CharlotteRanked #5View profile →Bliss Plumbing
4.9(565 Google reviews)planned repipe, slab leak and water heater work across greater Charlotte · CharlotteRanked #6View profile →Charlotte Plumbing Masters
4.9(475 Google reviews)scheduled repipes, water heater replacement and sewer work across east Charlotte and Mecklenburg County · CharlotteRanked #8View profile →
Charlotte Plumbing FAQs
Does Charlotte Plumbing offer 24 hour emergency service?
Yes. The Google profile lists open 24 hours every day of the week, and the company's own FAQ states it provides 24/7 emergency plumbing repair with technicians working 365 days a year. The office itself is staffed 8:30 to 5:00 Monday to Friday, so an overnight or weekend call is routed to on-call staff. If you are calling outside normal hours, ask whether an after-hours rate applies before a technician is dispatched.
Is Charlotte Plumbing licensed in North Carolina?
Yes. The company publishes North Carolina state licence number 26691 on its website. Publishing a licence number lets you verify it independently through the state licensing board, which is worth doing before any gas line or water heater work in particular.
What areas does it cover outside Charlotte?
The published service area runs across much of the greater Charlotte region. Named towns include Denver, Huntersville, Davidson, Cornelius, Mooresville, Concord, Kannapolis, Harrisburg, Matthews, Indian Trail, Monroe, Waxhaw, Pineville and Gastonia. If you are on the edge of that list, confirm coverage when you call.
How is pricing structured?
The company says it uses flat rates, meaning you are quoted a price for the job rather than billed by the hour. No prices are published, so you need a quote for your specific job. Ask what the figure includes, whether parts are covered, and what happens if a drain does not clear on the first attempt.
How long will a plumbing job take?
It depends entirely on the work. The company's own FAQ gives the useful range: a simple clogged toilet might take under an hour, while a water main repair could run several days. Diagnosis calls such as leak detection or tracing a high water bill sit somewhere in between, since the fault has to be found before it can be quoted.
What is the review record?
The Google Business Profile showed a 4.9 rating from 1,501 reviews when read on September 4, 2026. That is a large sample for a plumbing firm in this market, and a high average across that many entries generally reflects consistent day-to-day work rather than a handful of good jobs.
Do they handle commercial plumbing as well as homes?
Yes, commercial plumbing is listed as a distinct service alongside the residential range. The company describes itself as serving both homes and businesses across the Charlotte metro, so restaurants, offices and small multi-unit properties fall within its stated scope.
Is Charlotte Plumbing licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Charlotte Plumbing serve?
Charlotte. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Charlotte Plumbing offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Charlotte Plumbing?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.