E.R. Services

Company Facts

E.R. Services at a Glance

By the numbers

Google rating

4.9out of 5

Customer reviews

4889on Google

In business

29years

Rating and review count pulled from Google on September 4, 2026. Years counted from 1997.

What We Like

• 4.9 rating from 4,889 Google reviews as read on September 4, 2026, an unusually deep review base for the market
• Trading since 1997 per its own site, with a Mint Hill base and a second address listed in Fort Mill, SC
• Wide range under one roof, including trenchless sewer repair, hydrojetting, leak detection and tankless water heaters
• Separate commercial division covering backflow testing, repipes, kitchen plumbing and gas lines
• Heating and cooling offered alongside plumbing, which suits homeowners wanting a single contractor

Things to Consider

• Published Google hours are Monday to Friday 8 AM to 4 PM with weekends closed, while the website advertises 24/7 answering, so confirm after-hours availability
• Flat-rate pricing at a larger company can run above an independent plumber on small jobs
• No licence number, insurance detail or pricing is published in the material available here, so ask directly
• With a fleet this size, the experience will vary somewhat by which technician is dispatched

Google rating

4.9

Based on 4889 Google reviews

Review data updated September 4, 2026

View on Google Maps →

Rating Distribution

• 5 stars97%
• 4 stars2%
• 3 stars0%
• 2 stars0%
• 1 star1%

Charlotte has grown fast enough that its plumbing problems come in layers. There are the older neighbourhoods inside the loop with cast iron drains and galvanised supply lines, the mid-century ranches in east Charlotte and Mint Hill on clay-heavy soil, and the enormous run of subdivisions built from the 1990s onward in Matthews, Indian Trail, Waxhaw and Harrisburg where slab foundations, builder-grade water heaters and PVC sewer laterals are now hitting the age where things start failing. E R Services works across all of it, from an address on Allen Station Drive in Mint Hill that sits close to the eastern arc of that growth.

The service list is broad for a plumbing company. Emergency call-outs and drain cleaning are the bread and butter, with hydrojetting for lines that keep coming back, camera inspection and leak detection, water heater repair and replacement in both tank and tankless form, water line and sewer line replacement, trenchless repair where the yard or driveway makes open-cut expensive, gas line work, sump pumps, slab leak repair, and whole-home filtration and softening. Heating and cooling was added at some point, covering furnace and heat pump repair, air conditioning installation, evaporator coils, refrigerant leaks and duct cleaning. There is a separate commercial arm that lists backflow testing, commercial repipes, restaurant kitchen plumbing, compressed air piping and fire hydrant installation, which is not something every residential plumber will touch.

One detail to note before you call. The published hours on the Google profile run Monday to Friday, 8 AM to 4 PM, with weekends closed, while the company's own site describes a live answer 24 hours a day, 365 days a year, and says it does not add charges for nights, weekends or holidays. Those two things can both be true, since the listed hours often describe the office rather than the dispatch board, but it is worth confirming when you ring at 11 at night. Ask directly what the after-hours diagnostic fee is and whether it is credited against the repair.

The review record is the strongest single piece of evidence here. Read on September 4, 2026, the Google Business Profile showed 4.9 from 4,889 reviews. Volume at that level means a fleet of technicians rather than one owner-operator, and it means the experience is likely to vary a little by who is assigned to your house. It also means the company has enough throughput to keep trucks stocked, which is what actually determines whether a water heater gets replaced the same day or the day after. The site says it has been trading since 1997 and names David Parker as founder, and it links to a BBB listing, Yelp, Facebook, Instagram, YouTube and LinkedIn, so there is plenty of third-party material to read before committing.

Who this suits: homeowners and property managers who want a company with depth, particularly for jobs where a small shop would struggle, such as a full sewer lateral replacement, a repipe, or a commercial backflow test that has to be filed with Charlotte Water. It also suits anyone who values a single number for both plumbing and HVAC. Who it suits less: people hunting the lowest possible number on a straightforward job. Larger operations carry overhead, and flat-rate pricing with a menu tends to sit above what an independent plumber charges hourly. On a simple faucet swap or a single-fixture clog, a smaller local plumber may well come in cheaper.

Before hiring anyone in Mecklenburg or Union County, get the price in writing before work begins, ask whether the technician is licensed under a North Carolina plumbing contractor licence and confirm the licence number, and check whether permits are needed. Sewer replacements, repipes, water heater changeouts and gas line work generally require a permit and inspection through Mecklenburg County Code Enforcement, and the contractor should be pulling it, not you. For sewer work, ask for camera footage before and after. For trenchless, ask whether the method is pipe bursting or lining and what happens at the connections. On a water heater, get the warranty terms on both the tank and the labour, and find out who handles the manufacturer claim if it fails in year four.

Compared with the rest of the Charlotte market, which runs from one-truck plumbers to national franchise brands, E R Services sits in the middle ground: locally founded and long established, but big enough to behave like a franchise in scheduling and pricing structure. The company advertises financing, a membership plan and a satisfaction promise under which it returns to fix an issue at no extra cost. Treat those as claims from its own marketing and ask for the terms in writing.

About This Business Profile

Profile last updated

September 17, 2026

Google review data updated

September 4, 2026

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship