Company Facts
Service Pro Plumbing at a Glance
The work
- Best for
- planned water heater, sewer and slab leak work across Concord and north Charlotte
- Primary service
- Plumbing
Where
- Headquarters
- Charlotte, NC
- Service area
- Charlotte
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Yes
- Financing
- Available
- Workmanship warranty
- 1-year warranty on all parts and labor
Editorial Review
Our Take on Service Pro Plumbing
A 5.0 average across 898 Google reviews is rare at that volume, and it is the reason this Concord company deserves a look from Charlotte-side homeowners as well as local ones. The equipment list is more serious than the size of the business suggests, particularly the jetting and slab leak detection. The obvious limit is hours, so it is a better fit for planned work than for a midnight emergency.
Best for: planned water heater, sewer and slab leak work across Concord and north Charlotte
What We Like
- 5.0 rating from 898 Google reviews, read September 4, 2026
- Certified underground leak detection and camera inspection for slab leaks
- Hydro jetting as well as conventional drain cleaning
- Family-owned and trading since 2008, per its own website
- Website states a Master P1 licence, backflow certification and a one-year parts and labour warranty
Things to Consider
- Published hours end at 5pm weekdays with no Sunday cover, so no advertised 24-hour emergency service
- Based in Concord, so Charlotte jobs mean a longer drive and possibly longer lead times
- Licence, insurance and warranty claims come from the company's own website and are worth verifying
Google Reviews for Service Pro Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
5.0
Based on 898 Google reviews
Review data updated September 4, 2026
Rating Distribution
- 5 stars98%
- 4 stars1%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 898 Google reviews available when this profile's review data was last refreshed on September 4, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Services Offered
Specialties
- Residential and light commercial plumbing
- Backflow testing and repair
- Underground leak detection
- Hydro jetting
- Tankless water heater installation
- Sewer line installation
- Water line repair and replacement
- Trenchless water line repair
Areas Served
Based in Charlotte, NC.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Service Pro Plumbing
Concord sits far enough from uptown Charlotte to have its own housing history, and that history shows up in the plumbing. There are 1950s and 60s brick ranches with galvanised remnants and cast iron drains, older mill housing around Kannapolis, and then thousands of slab-on-grade houses built through the 1990s and 2000s as the county filled in along I-85. Each of those brings a different set of failures. Older homes bring corroded supply lines, root-invaded clay sewer laterals and drains that need cutting rather than snaking. Newer slab houses bring the problem that keeps Piedmont plumbers busiest, the pinhole leak in copper buried under concrete, where finding the leak is most of the job and the repair is the easy part.
That spread of work is roughly what this company lists. Service Pro Plumbing describes itself as a residential and light commercial firm founded in 2008, with more than twenty years in the trade behind it and a Master P1 licence held by the business. The service list runs from water heater repair and replacement, including tankless installation, through toilet and faucet work, garbage disposals, dishwasher hookups, sink replacement and hose bibs, up to sewer line installation, main water line repair, trenchless water line replacement, pressure reducing valves and backflow testing, for which the site says it holds certification. Two capabilities worth noting for anyone with a stubborn problem are hydro jetting, which scours the pipe wall rather than punching a hole through a blockage, and certified underground leak detection with camera inspection. Those are the tools that separate a company that can diagnose a slab leak from one that can only guess at it.
The review record is the strongest single fact here. On September 4, 2026 the Google Business Profile carried a 5.0 rating across 898 reviews. Volume like that takes years to accumulate, and holding a perfect average across it suggests consistent crews and, usually, a willingness to go back and fix things. Read a sample of the recent reviews anyway rather than the headline number, because what you are looking for is whether the comments describe the kind of job you have.
Who this suits: homeowners in Concord, Harrisburg, Kannapolis, Salisbury, Mount Pleasant, Midland and across into Charlotte, Huntersville, Mooresville and Davidson who want a planned repair or replacement done during normal business hours, and small commercial premises with routine plumbing needs. Who it may not suit: anyone who needs a plumber at two in the morning. The published hours run 7am to 5pm Monday to Friday and 7am to noon on Saturday, with Sunday closed, and the profile does not advertise 24-hour emergency cover. If a burst line on a Sunday evening is your worry, keep a second number in the phone.
The company also positions itself against high-pressure selling, saying it will inspect a system and make suggestions without pushing. That is a common claim and worth testing on the first visit. A useful signal is whether the technician offers a repair option alongside the replacement option and explains the cost gap between them.
Before booking anyone in Cabarrus or Mecklenburg county, ask a few concrete things. Get the licence number and confirm it against the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors. Ask who pulls the permit for a water heater changeout, a repipe or a sewer replacement, and whether the price quoted includes it, because Concord and Charlotte both inspect this work. Ask what the diagnostic or trip fee is and whether it is credited to the repair. For sewer work, ask for the camera footage rather than a description of it. And ask exactly what the one-year parts and labour warranty covers, since warranty terms on a fixture differ from those on a buried line.
Compared with the larger Charlotte operations that run big fleets and sell membership plans, Service Pro Plumbing reads as a smaller, owner-involved business, which usually means less scripted pricing and fewer trucks on a busy day. Compared with a one-van independent, it carries more equipment, jetting and leak detection gear in particular. The trade-off, as ever, is availability. Book ahead where you can, and treat the Saturday morning slot as scarce.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Master P1 Plumbing LicenseReported
- Backflow testing & repair certificationReported
- Certified underground leak detectionReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
5.0/ 5
898 customer reviews
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Inspection fee
- Free quote; plumbing system inspections offered
- Financing
- Available
- Workmanship warranty
- 1-year warranty on all parts and labor
Project Photos
Business-submitted, reviewed by our editors
Similar Plumbers in Charlotte
Winn's Plumbing
5.0(399 Google reviews)south Charlotte homeowners dealing with hard, smelly or iron-stained water alongside everyday plumbing repairs · CharlotteRanked #10View profile →Charlotte Plumbing
4.9(1524 Google reviews)round-the-clock plumbing repairs across the greater Charlotte area with fixed quotes · CharlotteRanked #1View profile →AAA City Plumbing
4.9(1409 Google reviews)homeowners on both sides of the NC/SC line who need plumbing, sewer, well or septic work from one contractor · CharlotteRanked #3View profile →Option One Plumbing
4.9(1224 Google reviews)homeowners on either side of the NC/SC line who want 24/7 cover plus planned water heater and sewer work · CharlotteRanked #5View profile →Bliss Plumbing
4.9(565 Google reviews)planned repipe, slab leak and water heater work across greater Charlotte · CharlotteRanked #6View profile →Charlotte Plumbing Masters
4.9(475 Google reviews)scheduled repipes, water heater replacement and sewer work across east Charlotte and Mecklenburg County · CharlotteRanked #8View profile →
Service Pro Plumbing FAQs
Does Service Pro Plumbing cover Charlotte or only Concord?
Both, according to its website. The base is on Old Charlotte Road SW in Concord, and the stated service area includes Charlotte, Harrisburg, Kannapolis, Salisbury, Mount Pleasant, Midland, Mooresville, Huntersville and Davidson. Anywhere on the north side of Charlotte or up the I-85 corridor is straightforward; addresses further south or west may be a longer run, so confirm coverage when you call.
What are the opening hours?
Published hours are 7am to 5pm Monday through Friday and 7am to noon on Saturday, with Sunday closed. There is no advertised 24-hour emergency line on the profile, so if you have water coming through a ceiling on a Sunday night you will want an alternative number to hand.
How good are the reviews?
The Google Business Profile showed a 5.0 rating from 898 reviews when read on September 4, 2026. That is a large sample to hold a perfect average across. As with any company, it is worth skimming the most recent reviews to see whether people describe jobs similar to yours rather than relying on the headline figure alone.
Can they find a slab leak?
Yes, the company says it is certified in underground leak detection and brings equipment to pinpoint leaks under slabs, including ones other contractors have not located. It also lists camera inspection for drains and sewers. Slab leaks are common in the 1990s and 2000s houses around Concord and north Charlotte, and locating the leak accurately is what keeps the concrete cutting to a minimum.
Is there a warranty on the work?
The company's website states a one-year warranty on all parts and labour. Get that confirmed in writing on your invoice or quote, and ask specifically how it applies to buried work such as a sewer or water line, since terms on underground repairs often differ from those on a fixture swap.
Do they offer financing for bigger jobs?
The website says financing is available with a quick application process. It does not publish the lender, rates or terms, so ask for those details before committing. For a repipe, a sewer replacement or a tankless conversion, compare the financed total against paying outright.
What should I ask before hiring any plumber in Cabarrus County?
Ask for the licence number and check it with the North Carolina State Board of Examiners of Plumbing, Heating and Fire Sprinkler Contractors. Then ask who pulls and pays for the permit on work that needs one, what the trip or diagnostic fee is and whether it is credited against the repair, and whether you are being given a repair option as well as a replacement option. For sewer jobs, ask to see the camera footage yourself.
Is Service Pro Plumbing licensed and insured?
We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Service Pro Plumbing serve?
Charlotte. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Service Pro Plumbing offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
1-year warranty on all parts and labor. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Service Pro Plumbing?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Profile last updated
- September 18, 2026
- Google review data updated
- September 4, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship