City Wide Water Heater Service

Company Facts

City Wide Water Heater Service at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

454on Google

In business

43years

Rating and review count pulled from Google on September 27, 2026. Years counted from 1983.

What We Like

• 4.8 rating from 454 Google reviews, read September 27, 2026
• Published hours of 6 AM to 11 PM, seven days a week
• Company states no extra charge for evenings, weekends or holidays
• Specialises only in water heaters, so stock and experience are concentrated
• Covers gas, electric, hybrid electric, tankless and commercial units
• Rental program available as an alternative to buying a tank

Things to Consider

• Water heaters only, so no drains, fixtures or repipe work
• Rental agreements typically cost more over a tank's full life than buying outright
• Technician hours start at 8 AM, later than the 6 AM phone coverage
• Trading-since-1983 history comes from the company's own website

Google rating

4.8

Based on 454 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars93%
• 4 stars4%
• 3 stars1%
• 2 stars1%
• 1 star2%

Narrow focus is the defining feature here. Where most Winnipeg plumbing companies treat hot water tanks as one line on a long service list, this business builds its whole operation around them, covering residential gas and electric heaters, hybrid electric units, tankless systems and larger commercial equipment. That means the van arriving at your house is stocked for the job it was called for, and the person doing the work has likely installed the same model many times over. City Wide Water Heater Service positions itself on its website as Winnipeg's original water heater company, trading since 1983, a claim worth taking as the company's own rather than independently confirmed.

The jobs fall into a few familiar shapes. A tank that has started weeping at the seam and needs swapping today. No hot water at all, which may be a thermocouple, a gas control valve, a failed element or a tripped high-limit switch depending on fuel type. Not enough hot water, which is often a dip tube or a sizing problem rather than a dead tank. Sediment noise, which in a city with hard municipal water tends to show up as rumbling and reduced recovery well before the tank actually fails. Commercial work, where a restaurant or apartment block cannot simply wait until Monday.

Winnipeg makes this trade more urgent than it is in milder places. Incoming water sits close to freezing for months, so a tank works harder here in January than the same unit would in Vancouver, and a marginal heater that coped through autumn will suddenly deliver half the shower it used to. Basements are the norm, so a failed tank drains into finished rec rooms rather than a garage floor. Gas appliances in older River Heights, Elmwood and North End homes were often vented into masonry chimneys, and swapping an atmospheric tank for a power-vented or high-efficiency model can mean new venting through a side wall, sometimes with implications for the furnace sharing that flue. Anyone quoting a like-for-like replacement without looking at the vent arrangement is skipping a step. Ask about it directly.

On day-to-day operation, the published hours are the headline. Six in the morning until eleven at night, every day, with the website distinguishing phone coverage from technician availability and stating that there is no surcharge for evenings, weekends or holidays. That is a genuine difference from the standard after-hours model, where a Sunday call-out can carry a premium of a hundred dollars or more before anyone touches a wrench. One review quoted on the company site describes a technician arriving within an hour of a call about a leaking tank, which is the sort of response an emergency-weighted business is built to produce, though no company can promise that on every call.

The rental program is worth understanding before signing. Renting a hot water tank shifts the cost from a single upfront payment to a monthly charge that usually bundles in service and replacement, which suits landlords and anyone unwilling to spend a thousand dollars plus on short notice. Over a fifteen year tank life, though, rental almost always costs more in total than buying. Ask what the monthly figure is, what happens if you sell the house, how the contract is terminated, and whether removal of the rented unit carries a fee. Those answers matter more than the monthly number itself.

For fit: this is a strong choice for a straight tank replacement, a diagnostic on a unit that has stopped producing heat, a switch between gas and electric, or a move to tankless. City Wide Water Heater Service is not the call for a blocked drain, a bathroom renovation, frozen supply lines, or the cast iron stack in a century-old Wolseley duplex. Keep a general plumber's number alongside this one.

The Google Business Profile stood at 4.8 from 454 reviews when checked on September 27, 2026, a volume that suggests a long history of steady residential work rather than a handful of recent jobs. Before booking, get the model and capacity in writing, confirm whether the quote includes hauling the old tank away and any permit or venting work, and check the length of both the manufacturer warranty on the tank and the labour warranty on the installation, since those two numbers are frequently different.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship