Factor Design Build

Customer Ratings

Google Reviews for Factor Design Build

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”MFMatt Fargo1.0

  Beyond horrible experience from start to "finish" on a multi-million dollar project in Boulder. We have built multiple very high-end homes over the years and Factor was a next level nightmare to work with and their final work product was embarrassing.<br><br>They have no pride in their work quality and they can't keep their employees long-term. Their project managers and owners couldn't care less about quality control, its all about the money. We had 5 project managers over the course of our 15 month whole house remodel, as well as numerous designers and numerous site managers. When no one is staying at the company, no one cares about the quality of their work and "craftsmanship" isn't even on the table. Most of their subs are clearly the "cheapest option", with a few exceptions. On all of our previous home builds, we became friends with many of the subs and it made the project feel special... with Factor, you will get strictly reprimanded for even speaking with their subs... very unusual, but it all makes sense after the fact. All of the subs and employees are very nervous and it is clear that the owners manage through fear. In fact, we demanded that one of their owners, Josh Feister, not step foot on our property after an extremely aggressive interaction near the end of the project.<br><br>After "substantial completion" the issues and problems with their work were seemingly endless and it quickly became clear that Factor simply couldn't handle it. Their work quality is embarrassingly bad. Feel free to reach out and I can share hundreds of pictures. We ended up having to hire another high-end Boulder contractor, at a very significant cost, after "substantial completion" to finish the job correctly, as Factor is incapable of producing the level of true quality and craftsmanship expected in a high-end build. Anyone can select expensive materials... it is the installation and fine finish work that sets the best apart from the rest. If you have been around high quality construction and finish work, you will be massively disappointed with Factor's final product. Many of the issues we have run into you wouldn't even find in low end tract home construction, much less high-end luxury construction.<br><br>Don't get fooled by their beautiful social media posts and slick sales job... Ask yourself, why does this company need to advertise so aggressively, when all the top luxury contractors in Boulder have a waitlist based purely on referrals and word of mouth?<br><br>Shortly after we signed the construction contract and made our first payment, it quickly became evident that we made an epic mistake working with Factor. The best part of our entire project was the huge relief we felt after parting ways with Factor and, hopefully, never seeing them again. We would not let these amateurs on our property ever again.<br><br>FYI, it's hard to find bad reviews online because Factor blocks pissed off clients and scrubs their social media incessantly. All of our negative comments and reviews on Facebook, Instagram and Houzz have been blocked or erased. If you ask around town a bit, you'll quickly find that our experience is not unique... it's prolific.<br><br>Update September 2026:<br>To repair all of the extremely poor workmanship in our home, we engaged a true high-end contractor in Boulder to "re-finish" the job right. Factor refused to complete their punchlist to our satisfaction and they frankly lacked the skillset to complete the work. After inspecting Factor's work with true high-end contractors, the scope of the repair work was massive. Between the work that needed to be completed by the new contractor and a few specialty groups, we have spent over $160k and many months fixing Factor's substandard work. Drywall, flooring, stairs, doors re-installed, trim, windows repaired from improper installation, plumbing, roofing, HVAC, electrical, paint, cabinetry, tile, etc. The depth of Factor's incompetence and poor workmanship was truly profound. We spent well over $2.5m with Factor, for a high-end whole home remodel that went to the studs... they are amateurs at best.

  October 2026Google
• ”GTGemma Tamariz5.0

  After receiving several quotes for our home remodel project, we ultimately chose Factor Design Build for our home remodel, and it was one of the best decisions we made. We were looking for a team that valued communication, quality, customer service, and Factor delivered all three and more.<br><br>Their team helped us transform our ideas into the home we had envisioned while making the entire process as stress-free as possible. They communicated with us regularly, managed all aspects of construction, and consistently demonstrated a high level of professionalism and care. What stood out most was their commitment to keeping the project on track at all design and construction phases while addressing issues quickly and thoughtfully.<br><br>The final result exceeded our expectations, and the project was completed several weeks ahead of schedule. We truly enjoyed working with the entire team and would not hesitate to recommend Factor Design Build or partner with them again on future projects.

  October 2026Google
• ”GSGreg Shields5.0

  My wife and I approached Factor after a rainstorm caused a second-floor roof deck to leak into our dining room.<br><br>We wanted to take the opportunity to turn some basic repair work into a full remodel of the space. The results far exceeded expectations. And notably, not just the results themselves, but the entire journey.<br><br>What struck us as different about our Factor experience was the communication — both with us and between Factor and the teams they work with. On our very first day, Factor brought each of those teams together to strategize how best to execute our design. That’s not common in residential construction, getting everyone together at once. As a result, we were able to make some mid-course corrections that accelerated our timeframe while reducing some cost uncertainty.<br><br>Factor isn’t the lowest-cost option, but that’s not the point. The teams they brought onsite were professional, considerate, timely, and took full ownership of their contribution through final punch. I’ve had to chase contractors in the past to get them back for punch-list items. Not the case this time. Our Factor project manager handled practically everything, took hundreds of photos documenting the work, and even spent the time writing up a daily log. At no point did we feel in the dark about the progress of our project.<br><br>That’s not to say we didn’t hit unexpected roadblocks. You never really know what you’ll find when you start turning over rocks. The early demolition phase quickly unveiled some issues that went beyond our original estimation. Some even required a bit of clever engineering to avoid a substantial cost overrun. The strong relationship between Factor and its teams was particularly notable during these challenges. There was no finger-pointing, only a sense of collaboration that I hadn’t experienced in prior construction projects.<br><br>While it took a while to get through the planning phases, the actual execution finished almost exactly on time. Our new upstairs deck is now a centerpiece of the home’s curb appeal. We couldn’t be happier with the results.

  September 2026Google
• ”JHJulia Heil5.0

  We had an absolutely wonderful experience working with Factor on multiple projects throughout our home, most notably our home theater and wallpaper installation. We chose Factor since we already knew they build stunning homes (they built the amazing home we moved into!) and I wanted everything to feel just as elevated as our house already is. I couldn’t be happier with how everything turned out!<br><br>The wallpaper installation we had throughout the house was definitely impressive. Everything was installed beautifully with no noticeable errors or imperfections, and the combination of textures, colors, and prints makes the finished spaces feel incredibly polished and custom.<br><br>Rebecca on the design team was fantastic to work with. She quickly understood my taste and wasn’t afraid to suggest more unique and playful options, which I really loved. We ended up choosing a fun mix of textured wallpapers, bold colors, and prints that feel incredibly high-end. She even suggested bringing in a muralist to hand-paint one of our walls, which was such a great idea — the mural turned out amazing and is now one of my favorite features in the house.<br><br>Our home theater was a much more involved project. Factor added a curved wall at the entrance with a custom bar and cabinetry, installed acoustic paneling throughout, added risers and replaced the carpet, covered three existing windows, and finished the entire room in a very dark black paint. They also brought in an amazing team to do all of the AV work including the speakers, TV, LEDs, and starry sky ceiling.<br><br>Jodi was incredibly friendly, and meticulous on the construction side and made sure every part of the job was done right. I especially appreciated the attention he gave to the drywall in the theater. Because we chose such a dark black paint, any imperfections would have been extremely noticeable, and he made sure the drywall was as smooth and even as possible before it was painted.<br><br>Lam was also wonderful as our project manager. He was super friendly, organized, communicative, and consistently met with us for biweekly meetings to keep us updated on the progress. I always knew what was happening, what was coming next, and when things were expected to be completed. He was especially great about managing the timeline and giving us a heads-up as different stages of the project approached.<br><br>Also bonus points to everyone for being super friendly with our 3 pets during construction since they tend to get up in everyone's business 😂<br><br>Overall, we had such a super positive experience from the design process through construction and installation. Everyone we worked with cared about getting the details just right, and the finished spaces turned out even better than I imagined. I would definitely work with Factor again!!

  August 2026Google
• ”DRDenver Ryan4.0

  We started to work with Factor in March 2025 to plan and build a pop top renovation to our 1922 Bungalow in Congress Park. We are very happy thus far with the space just a few weeks after moving back in. We added about 800 square feet including a primary bedroom suite with a separated reading area centered around a double sided fireplace, walk in closet with washer/dryer, primary bathroom with steam shower and water closet, and a bonus space that we are using as an in home gym. They also replaced our windows on the main floor and put an egress in our basement. It feels like we bought a brand new luxury home that we can live in for many years.<br><br>Positives to our experience: Jarred who was the main person overseeing our project on site. He was on top of details and continues to still help us with some other things that crept up several weeks after completion. He is very responsive and helps to come up with the best solution in both function and aesthetics. Landon was also very helpful in coordinating the project. They recommended a great architect (Affect Architecture). Dana who takes care of cabinetry who also terrific.<br><br>Negatives to our experience: Some pretty consistent issues in communication both internally amongst the design team and in the transition of the project from design to construction team. We had a total of 3 designers as 2 left the company and no one really picked up the crossover. Our project manager didn't seem to have great follow up on things. They will fallback on these issues by saying they aren't part of the scope document (a confusing document listing how many light fixtures, etc). We realized as we got into construction that we needed detailed notes of our own and to ask a ton of questions.<br><br>Biggest negative: The sales/estimating team. They really did not prepare us adequately for the amount of costs outside of the basis of the project. They came in at the top of my budget for their estimate. When I questioned about planning for an additional 10-20% for unexpected issues in an old house, I was confidently told that I only needed to plan for 2-5%. However, that total of extra costs came in between 15-20% which was probably reasonable but the incorrect information caused unnecessary stress in an already stressful project. They also appear to do interior design as part of your project but they are really just doing the basics such as cabinetry, countertop, and tiling, etc.<br><br>I do think from discussing some of these issues with one of the owners that he was receptive to this feedback and that they had already addressed some of these issues. On our part, I would have kept more detailed notes and asked more questions throughout the design part especially. The communication issues and stress caused from the sales/estimating team were the main reason I rated them 4 stars instead of 5.<br><br>Overall, there could have been better communication in the first half of the project but once actual construction got underway, things went well for us. We are very happy with the space thus far (just under a month since we moved back in).

  May 2026Google
• ”ACAndrew Child5.0

  We had an outstanding experience working with Factor Design Build on our recent home addition. From the very beginning, their team demonstrated a high level of professionalism, organization, and attention to detail that gave us confidence throughout the entire process. It’s clear they take a collaborative, full-service approach, and that really shows in how smoothly everything came together from design through construction. Josh was especially great at making my Wife comfortable with the project and ensuring her it would be okay.<br><br>One of the most impressive aspects of our project was how efficiently it was executed. Not only did the team stay on schedule, they actually finished ahead of timeline, which is almost unheard of in construction. Throughout the process, communication was clear and proactive, and it always felt like they were focused on delivering a great experience, not just a finished product. That commitment to both process and outcome is something that clearly sets them apart.<br><br>We also greatly appreciated how respectful the team was of our home and daily life. We lived in the house throughout the project with young children, and as such, keeping the worksite clean and organized was extremely important to us, and Factor exceeded our expectations in this area. The crew was consistently tidy, thoughtful, and mindful of minimizing disruption, which made a potentially stressful project feel much more manageable. This level of care and professionalism is something we’ve seen echoed in other experiences as well.<br><br>A special callout to Jarred, our site manager, who was exceptional from start to finish. He was communicative, detail-oriented, and clearly took pride in making sure everything ran smoothly. Having someone like Jarred overseeing the project made a huge difference and gave us total confidence along the way. We couldn’t be happier with the final result and would highly recommend Factor Design Build to anyone considering a home renovation or addition.<br><br>At the end of the project they even ordered us an extra dumpster so we could host a neighborhood Dumpster Party, which was a huge hit!

  April 2026Google

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Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.5/ 5

  60 customer reviews

• 10

  TenBestFind

  #5Editorially reviewed

  Ranked #5 in Denver home remodeling, October 2026

• Factor Design Build
• Factor Design Build
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  Updated November 2026

Factor Design Build FAQs

• Is Factor Design Build a licensed contractor in Denver?

  Factor does not print a contractor licence number on the pages we reviewed, so ask for it before signing. Colorado has no state general contractor licence. Denver licenses contractors through the City and County of Denver Community Planning and Development, which publishes a contractor licence search. Electrical and plumbing trades are licensed separately by the Colorado Department of Regulatory Agencies (DORA). Confirm the licensed business name matches your contract.

• What are Factor Design Build's office hours?

  Google lists Monday to Friday from 7:30 a.m. to 4:30 p.m., closed Saturday and Sunday, at 4255 Jason St, Suite 100 in Denver. The phone number is (303) 872-3482. Factor is a design-build firm for planned projects, not an emergency repair service, and its site does not mention after-hours calls.

• What warranty does Factor Design Build give on remodeling work?

  Factor states a two-year warranty covering workmanship, mechanical and operational issues. The team schedules check-ins at 90 days, one year and two years after completion and aims to address warranty items within 30 days of each check-in. Ask for the written terms and exclusions. The website does not describe financing, so raise payment schedules during the design phase.

• Is Factor Design Build licensed and insured?

  We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Factor Design Build serve?

  Denver. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Factor Design Build offer emergency service?

  Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

• What warranty do they offer?

  Two-year warranty covering workmanship, mechanical and operational issues, with check-ins at 90 days, one year and two years, per the company website.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.