Mid-State Basement Systems

Customer Ratings

Google Reviews for Mid-State Basement Systems

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”MWMatthew Williams2.0

  Unfortunately, I had several issues with Mid State. Everything leading up to the project was fine but upon inspecting their work after it was completed, I saw that they did not do what we had discussed or contracted. I was not notified of the changes to the scope until after the work was done. After weeks of back and forth, to their credit they came back to address the issues. Leading up to the correction I received conflicting messages from multiple people offering explanations and discounts. They canceled twice on the day of the scheduled re-work with only a few hours notice both times. I had already taken off work and rearranged my schedule both days. After several weeks, multiple days off work, consultation from other contractors and an architecture firm, numerous calls and emails the work is finally done. Seems like my experience is the exception on here but I can not recommend. Joe D. was the only redeeming part of this experience.

  October 2026Google
• ”RRRyan Reeder5.0

  Lane, Riley, and Gerson did a great job with the demo and addition of foundation support in our basement. I would recommend Mid State for anyone looking to get basement work done in the near future.

  October 2026Google
• ”AIAndrew Iams5.0

  Jacob and his team did an outstanding job with the planning and installation of a new sump pump in our basement. We received excellent customer service and communication throughout the project. I highly recommend Mid-State Basement Systems for anyone in need of a new basement waterproofing system.

  October 2026Google
• ”LLonny5.0

  Jim, Bill, & Hunter were very conscientious, thorough, and friendly. I'm very happy with the new basement door!

  October 2026Google
• ”ARAlauna Ramsey2.0

  I am personally I don’t like to give a bad review at all but I don’t have a choice with this company Honestly, I am extremely dissatisfied with this company. After spending a month researching companies for Crawlspace waterproofing, I shortlisted three—including this one—because of their high ratings five stars reviews I contacted them for a quote; the salesperson spoke with me for over three hours, about them products and leak solutions, a lifetime warranty, and so on—typical of salespeople who care only about getting you to sign the contract. I asked if they would seal the wall cracks, and he said yes. I also asked about mold spray in Crawlspace he quoted me $400, claiming it was a separate service, even though their website lists mold Spray as part of the waterproofing package. The bottom line is that there is absolutely no communication or coordination between the salesperson and the work crew; there is no professionalism or quality workmanship. The way they sealed the wall cracks was poor and unprofessional; they even forgot to drill the necessary holes in the walls—fortunately, I was there to point it out. The drainage pipes they installed weren't leveled properly because they didn't use a leveling tool. As for the two downspouts drainage pipes connected to the discharge Sump pump, they were not level because again they didn’t use the level tool correctly nor buried deep enough at least 3 foot. a few days after the job was finished—on a rainy day I went outside to check the water didn't flow out to the street. Instead, it flowed in the opposite direction and remained trapped in the pipe. It was a terrible service and a huge disappointment. When I contacted them, they sent an electrician just to restore power to the refrigerator outlet, which had been cut off while they were installing a new outlet for the new Sump pump. I am going to add pictures and videos. I DO NOT RECOMMEND THIS COMPANY TO ANYONE

  October 2026Google
• ”BBBarb Binckley5.0

  Earnest and Joel are great! Did an outstanding job on our basement. They were fast and clean while doing it. They did a great job! Earnest was great explaining everything to us. I will recommend Mid-State Basement Systems to everyone. Also Geo was great sitting down and explaining everything to us and the price was great!

  October 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.9/ 5

  784 customer reviews

• 10

  TenBestFind

  #2Editorially reviewed

  Ranked #2 in Columbus waterproofing, October 2026

• Mid-State Basement Systems
• Mid-State Basement Systems
• Mid-State Basement Systems
• Mid-State Basement Systems
• Mid-State Basement Systems

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Mid-State Basement Systems FAQs

• Does a waterproofing contractor need a licence in Columbus, Ohio?

  Ohio has no statewide licence specific to waterproofing contractors, so Mid-State Basement Systems lists no trade licence number. The company site shows a BBB A+ rating, a 2025 BBB Torch Award for Ethics, and dealer status with Basement Systems, CleanSpace and Foundation Supportworks. Check the company in the Ohio Attorney General consumer complaint search and the Ohio Secretary of State business search, and ask City of Columbus Building and Zoning Services whether your job needs a permit.

• What are Mid-State Basement Systems hours, and do they do emergency work?

  Google lists Mid-State Basement Systems as open Monday to Friday, 8 AM to 5 PM, and closed on Saturday and Sunday. The company site does not state a 24-hour emergency service, so call the Columbus office at 614-591-7887 during business hours and ask how quickly an inspector can come out for active flooding.

• Does Mid-State Basement Systems offer a warranty, financing and free estimates in Columbus?

  Yes to all three. The company site describes its waterproofing systems as carrying a transferable, lifetime warranty, offers free in-home inspections and written estimates, and arranges financing through GreenSky. Its site lists Columbus, Westerville, Dublin, Hilliard, Grove City and Canal Winchester among the towns it serves. Ask for the warranty terms for your specific job in writing before signing.

• Is Mid-State Basement Systems licensed and insured?

  We checked 0 of 5 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Mid-State Basement Systems serve?

  Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Mid-State Basement Systems offer emergency service?

  Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

• What warranty do they offer?

  Waterproofing systems described on the company site as carrying a transferable, lifetime warranty. Foundation, crawl space and finishing work carry separate warranties, details given at estimate.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.