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The Basement Doctor

Waterproofing Company in Columbus, Ohio.

The Basement Doctor is a waterproofing contractor based in Columbus, OH. Its Top Workplace 2025 is reported by the company and not yet verified, so check it with Columbus CEO before work starts.

4.9on Google · 1575 reviews39 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

The Basement Doctor works from Reynoldsburg on the east side of the Columbus metro and holds 4.9 from 1,568 Google reviews, read October 20, 2026. The company says it has served Ohio homeowners since 1987 and names Columbus first among its service areas. Services listed on its site include basement waterproofing, foundation repair, crawl space encapsulation, basement windows, mold prevention and annual maintenance, plus commercial work. Waterproofing is covered by a lifetime warranty that transfers to the next owner, and inspections and estimates are free. Reviewers repeatedly name foreman Final and project managers Drew and Lee for clear explanations and tidy job sites. The office is in Reynoldsburg rather than the city of Columbus, and the website posts no licence or insurance documents, so ask for proof before signing.

  • Best for east side and central ohio homeowners who want an established, transferable-warranty waterproofer
  • 4.9 from 1,568 Google reviews, read October 20, 2026
  • The office is in Reynoldsburg on the east side, not inside the city of Columbus, though the site names Columbus as a service area.

Company Facts

The Basement Doctor at a Glance

By the numbers

Google rating
4.9out of 5
Customer reviews
1575on Google
In business
39years

Rating and review count pulled from Google on October 28, 2026. Years counted from 1987.

The work

Best for
East side and central Ohio homeowners who want an established, transferable-warranty waterproofer
Primary service
Waterproofing

Where

Headquarters
Columbus, OH
Service area
Columbus
Emergency service
Not advertised

Money and guarantees

Free estimates
Yes
Financing
Available
Workmanship warranty
Waterproofing is warranted for the life of the home and the warranty transfers to new owners, at no extra charge. Foundation warranty terms depend on the type of work.

Credentials

Top Workplace 2025
Top Workplace 2025 (reported by the company, not verified)

Editorial Review

Our Take on The Basement Doctor

The Basement Doctor earns its place on 1,568 Google reviews at 4.9 and a lifetime transferable waterproofing warranty. Its Reynoldsburg base is east of Columbus proper, and the site shows no licence or insurance paperwork, so confirm those directly. It is candid that exterior waterproofing is often unnecessary and more costly.

Best forEast side and central Ohio homeowners who want an established, transferable-warranty waterproofer

What We Like

  • 4.9 from 1,568 Google reviews, read October 20, 2026
  • Serving Ohio homeowners since 1987, per its website
  • Waterproofing warranted for the life of the home and transferable to new owners
  • Free inspections and estimates, with financing through local partners
  • Website names 23 staff by role, from project managers to foremen and maintenance technicians

Things to Consider

  • The office is in Reynoldsburg on the east side, not inside the city of Columbus, though the site names Columbus as a service area.
  • The website shows no licence, insurance or certification details, so ask for proof of insurance and the written warranty.
  • No emergency or after-hours service is advertised; hours are Monday to Friday 8 AM to 7 PM and Saturday 8 AM to noon.

Customer Ratings

Google Reviews for The Basement Doctor

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.9

Based on 1575 Google reviews

Review data updated October 28, 2026

View on Google Maps

Rating Distribution

  • 5 stars96%
  • 4 stars1%
  • 3 stars0%
  • 2 stars0%
  • 1 star2%
iAbout this distribution

The distribution reflects the 1575 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Kathleen Craig5.0

    Outstanding crew. Very professional. Went over everything cleaned up everything. Would recommend them to anybody.

    October 2026Google
  • Spencer Smith5.0

    The crew finished up my basement a little over a week ago and so far so good. The whole process was pretty easy and everyone I met was good to work with. It appears the work was done well and my basement is definitely nicer looking now. I will update my review after the next rainy season with how well the water collection system works. Happy with the purchase at this point though. Would recommend at this point. Update as of 10/25/26 - it’s all holding up really well. The basement is clean and dry and insulated. Sump pump and drainage trench all working great still.

    October 2026Google
  • Jacquelyn5.0

    It was a pleasure working with Lane and Final. They were detailed and professional throughout the entire process. I’d highly recommend The Basement Doctor.

    October 2026Google
  • Donna Harvey5.0

    Devin and Hunter did a fantastic job and cleaned it up very well. Gary is very apologetic about the former work done in 2011. We think he gave us a decent price also

    October 2026Google
  • David Moody5.0

    Rex, Evan, Michael, and Cam did a fantastic job! They were kind, courteous, punctual, clean, and respectful throughout the entire process. I really appreciated their professionalism and attention to detail. Highly recommend!

    October 2026Google
  • Amanda Downey5.0

    Basement Dr scheduling and installation processes were absolutely amazing, along with having full transparency and focus on client education/knowledge of the process regarding all aspects of the service. Devin White and the Basement Dr team were a dream to work with!

    October 2026Google

View more Google reviews

Ranked#9of 10 waterproofing companies in Columbus, OHre-checked October 2026

Editorial Ranking

Why The Basement Doctor Made Our Top 10

It holds position 9 in 10 Best Waterproofing Companies in Columbus, OH (2026).

See the Full Columbus RankingPositions cannot be bought

Areas Served

Based in Columbus, OH.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About The Basement Doctor

The Basement Doctor operates from Reynoldsburg, on the east side of the Columbus metro, and has gathered 1,568 Google reviews at a 4.9 average, read October 20, 2026. The office at 13659 E Main St is in Reynoldsburg rather than inside the city of Columbus, so treat it as a suburban base. The company's website names Columbus first among its service areas and lists Dublin, Hilliard, Grove City, Westerville, Gahanna, Pickerington, Canal Winchester, Newark and Lancaster among many other towns.

The site says the business has served Ohio homeowners since 1987. Its work covers basement waterproofing, foundation repair, crawl space encapsulation and repair, basement windows, mold prevention and annual maintenance, with a commercial side as well. Waterproofing carries a lifetime warranty that transfers to a new owner, while foundation warranties depend on the type of work. Estimates and inspections are free, and financing is offered through local partners the site does not name. The FAQ takes a stance worth noting: it calls exterior waterproofing often unnecessary and more costly, and points to failed drain tile as the usual cause of basement leaks.

Reviews name the crew often. Homeowners praise foreman Final for explaining each step and leaving floors and yards clean, and project managers Drew and Lee for clear pricing and easy follow-up. One customer who had a settling crawl space beam stabilized said the team arrived on time and answered every question. None of the five reviews we read was negative, though that is a small slice of 1,568. The site lists hours as Monday to Friday 8 AM to 7 PM and Saturday 8 AM to noon, and it does not advertise emergency service.

The Basement Doctor suits east side and central Ohio owners who want an established crew and a transferable warranty. It suits less well anyone who needs after-hours emergency pumping or wants licence and insurance paperwork on the website, because none is posted. Ohio has no statewide waterproofing contractor licence, so before booking, search the company in the Ohio Attorney General consumer complaint search and the Ohio Secretary of State business search, check City of Columbus Building and Zoning Services for any permit pulled, and ask for proof of insurance and the written warranty.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Top Workplace 2025Columbus CEOReported
  • Best Workplaces in Ohio 2022Ohio Business magazineReported
  • Business Integrity Award finalistBetter Business BureauReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.9/ 5

    1575 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #9 in Columbus waterproofing, October 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Free estimates
Yes
Financing
Available
Workmanship warranty
Waterproofing is warranted for the life of the home and the warranty transfers to new owners, at no extra charge. Foundation warranty terms depend on the type of work.

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • The Basement DoctorThe Basement Doctor
  • The Basement DoctorThe Basement Doctor
  • The Basement DoctorThe Basement Doctor
  • The Basement DoctorThe Basement Doctor
  • The Basement DoctorThe Basement Doctor

Compare

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The Basement Doctor FAQs

  • Does The Basement Doctor have a waterproofing licence in Ohio?

    Ohio has no statewide trade licence for waterproofing contractors, so there is no licence number to look up for The Basement Doctor. Its website does not post licence, insurance or certification details either. Before booking, search the company in the Ohio Attorney General consumer complaint search and the Ohio Secretary of State business search, check City of Columbus Building and Zoning Services for permits on work at your address, and ask the company for proof of insurance in writing.

  • What are The Basement Doctor's hours, and does it offer emergency service?

    The Basement Doctor is open Monday to Friday 8 AM to 7 PM and Saturday 8 AM to noon, and closed on Sunday. Its website does not advertise emergency or after-hours call-outs, although it mentions a 24/7 customer support hotline for post-job support. If water is already coming in outside those hours, ask on the phone at +1 614-699-2437 during opening hours what a same-day visit would involve.

  • What warranty and financing does The Basement Doctor offer in Columbus?

    Waterproofing is warranted for the life of the home and the warranty transfers to new owners, at no extra charge, according to the company's website. Foundation warranties depend on the type of work. Inspections and estimates are free, and financing is offered through local partners the site does not name. The company lists Columbus first among its service areas, along with Dublin, Hilliard, Grove City, Westerville, Gahanna and Pickerington, from its office in Reynoldsburg.

  • Is The Basement Doctor licensed and insured?

    We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does The Basement Doctor serve?

    Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does The Basement Doctor offer emergency service?

    Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.

  • What warranty do they offer?

    Waterproofing is warranted for the life of the home and the warranty transfers to new owners, at no extra charge. Foundation warranty terms depend on the type of work.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
October 2026
Profile last updated
November 11, 2026
Google review data updated
October 28, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Top Workplace 2025 (reported only), insurance
Sponsorship status
No commercial relationship
The Basement Doctor4.9 on Google · Columbus, OHVisit Website