Company Facts
Northwest Appliance Repair at a Glance
The work
- Best for
- Central Columbus homeowners who want a long-running local shop
- Primary service
- Appliance repair
Where
- Headquarters
- Columbus, OH
- Service area
- Columbus
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Credentials
- License number
- Not published
Editorial Review
Our Take on Northwest Appliance Repair
Northwest Appliance Repair is a long-running Columbus shop with a 4.9 Google rating from 134 reviews and named technicians that customers remember. The trade-offs are weekday-only hours and a reported multi-day wait for parts jobs. Ask about the diagnostic fee and warranty before booking.
Best forCentral Columbus homeowners who want a long-running local shop
What We Like
- Repairing appliances in Columbus since 1988, according to the company website
- 4.9 stars from 134 Google reviews, read 2026-10-27
- Service area page lists more than 45 ZIP codes across Franklin, Delaware and Union counties
- Services Wolf, Sub-Zero, Viking and Thermador alongside Samsung, LG, Bosch and Whirlpool
- Technicians Chris and Greg are named in reviews for clear explanations and on-time arrivals
Things to Consider
- Closed Saturday and Sunday, so weekend breakdowns wait until Monday
- One reviewer reported a $110 service fee and a Thursday to Monday wait for a parts job
- The website states no repair warranty, licence or insurance details, so ask for them before booking
Customer Ratings
Google Reviews for Northwest Appliance Repair
Customer ratings shown here come from Google. They are separate from our editorial review above.
Rating Distribution
- 5 stars95%
- 4 stars1%
- 3 stars3%
- 2 stars1%
- 1 star1%
iAbout this distribution
The distribution reflects the 133 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
Editorial Ranking
Why Northwest Appliance Repair Made Our Top 5
It took first place in 5 Best Appliance Repair Companies in Columbus, OH (2026).
What They Do
Services Offered
Areas Served
Based in Columbus, OH.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
Company Background
About Northwest Appliance Repair
Northwest Appliance Repair works out of 950 Mt Pleasant Ave in Italian Village, Columbus, and sends technicians across the city and its suburbs. The company says it has been in the appliance repair business since 1988, and its website describes a family-run outfit with more than 35 years of customer service behind it. It serves Franklin, Delaware and Union counties, and its service area page lists more than 45 ZIP codes, from Clintonville, German Village and Upper Arlington to Dublin, Hilliard, Gahanna and Pickerington.
The shop repairs refrigerators and freezers, washers, dryers, dishwashers, ovens, ranges and microwaves, and it also cleans and services residential and commercial ice machines. The site lists brands including Whirlpool, GE, Samsung, LG, Bosch, KitchenAid, Maytag, Viking, Wolf, Sub-Zero, Thermador, Dacor and Speed Queen. Customers book through an online request form, and the office follows up by phone or text.
Northwest Appliance Repair has 4.9 from 134 Google reviews, read 2026-10-27. Reviewers name Chris and Greg. Chris is thanked for fixing a KitchenAid wall oven and then repairing a dishwasher on the same visit with the part already on the truck, and for explaining how to maintain a new home's washer and dryer. Greg is credited with repairing a Bosch dishwasher and a stove, with a quote given before the fix. One reviewer with a failed dishwasher pump waited from a Thursday breakdown to a Monday visit and paid a $110 service fee before the parts cost, so scheduling can stretch to several days.
Hours are 8 AM to 6 PM Monday through Friday, and the shop is closed on weekends, which matters if an appliance dies on a Friday night.
This company suits homeowners in central Columbus and the northern suburbs who want an established local shop and a technician who explains the problem. It suits less well anyone who needs weekend service or a guaranteed same-day slot. Before booking, ask what the diagnostic fee is and whether it is credited toward the repair, what warranty covers parts and labour, and whether you will get a written quote before work begins. Ohio has no statewide appliance repair licence, so also ask for the company's Ohio Secretary of State business registration and proof of liability insurance, and confirm that a licensed gas fitter or plumber handles any gas appliance hookup.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Other Sources
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Pricing
Company Pricing & Estimates
What this company publishes about its own pricing.
- Emergency callout
- Available 24/7
Gallery
Project Photos
Business-submitted, reviewed by our editors
Compare
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Northwest Appliance Repair FAQs
Is Northwest Appliance Repair licensed in Columbus, Ohio?
Ohio has no statewide appliance repair licence, and Northwest Appliance Repair does not publish a licence or insurance number on its website. Ask the office for its Ohio Secretary of State business registration and proof of liability insurance before booking. For gas ranges and dryers, confirm that a licensed gas fitter or plumber handles the hookup. The company says it has repaired appliances in Columbus since 1988.
What are Northwest Appliance Repair's hours, and do they offer same-day service?
Northwest Appliance Repair is open 8 AM to 6 PM Monday through Friday and closed on weekends. Its website says it specializes in same day appliance repair and welcomes emergency calls, but reviews show timing varies. One customer was seen the same day, another within three business days, and a third from Friday call to Monday visit. Call 614-873-0088 or send the online service request to get a slot.
Which Columbus areas does Northwest Appliance Repair serve, and what does a visit cost?
Northwest Appliance Repair serves Franklin, Delaware and Union counties, with more than 45 ZIP codes listed, including Clintonville, German Village, Upper Arlington, Dublin, Hilliard, Gahanna and Pickerington. The website does not publish prices or a warranty. One Google reviewer reported a $110 service fee to come out, charged before the pump replacement. Ask whether the fee is credited toward the repair and what warranty covers parts and labour.
Is Northwest Appliance Repair licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Northwest Appliance Repair serve?
Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Northwest Appliance Repair offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- October 2026
- Profile last updated
- November 11, 2026
- Google review data updated
- October 28, 2026
- Sources checked
- Google Business Profile, Company website
- Could not verify
- License (none published), insurance
- Sponsorship status
- No commercial relationship