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SERVPRO of Northeast Columbus and SERVPRO of Gahanna

Restoration Company in Columbus, Ohio.

SERVPRO of Northeast Columbus and SERVPRO of Gahanna is a restoration company based in Columbus, OH. Its listed services include water damage restoration, fire and smoke restoration and mold remediation. Its IICRC certified crew chiefs (as stated on site) is reported by the company and not yet verified, so check it with IICRC before work starts.

4.8on Google · 964 reviews
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

SERVPRO of Northeast Columbus and SERVPRO of Gahanna is an independently owned franchise based at 7440 Pingue Dr, inside Columbus city limits even though the mailing address reads Worthington. Ken Parker is president, with Ron Pack and Michael Spence named as co-owners, and the team page lists more than seventy staff photos, from project managers to reconstruction payables. The office handles water extraction and drying, fire and smoke cleanup, mold remediation, storm board up, biohazard work and reconstruction. SERVPRO of Northeast Columbus and SERVPRO of Gahanna has 4.8 stars from 964 Google reviews, read 2026-11-11, the largest review count on this list.

  • Best for homeowners who want a big crew and project managers on a fire or flood claim
  • 4.8 stars from 964 Google reviews, the most on this list
  • A national franchise process can feel less personal on small jobs

Company Facts

SERVPRO of Northeast Columbus and SERVPRO of Gahanna at a Glance

By the numbers

Google rating
4.8out of 5
Customer reviews
964on Google

Rating and review count pulled from Google on November 11, 2026.

The work

Best for
Homeowners who want a big crew and project managers on a fire or flood claim
Primary service
Restoration

Where

Headquarters
Columbus, OH
Service area
Columbus
Emergency service
Yes, 24/7

Money and guarantees

Free estimates
Not advertised
Financing
Not advertised

Credentials

IICRC certified crew chiefs (as stated on site)
IICRC certified crew chiefs (as stated on site) (reported by the company, not verified)

Editorial Review

Our Take on SERVPRO of Northeast Columbus and SERVPRO of Gahanna

This is the heavyweight of the group, with nearly a thousand reviews and a deep bench of named project managers. Expect a corporate process and paperwork, which helps on insurance claims but can feel less personal on a small job.

Best forHomeowners who want a big crew and project managers on a fire or flood claim

What We Like

  • 4.8 stars from 964 Google reviews, the most on this list
  • Crew chiefs IICRC certified and production staff background checked
  • Owner-run franchise led by president Ken Parker
  • In-house reconstruction team after mitigation
  • Open 24 hours, seven days a week

Things to Consider

  • A national franchise process can feel less personal on small jobs
  • Mailing address reads Worthington although the office is inside Columbus
  • Several SERVPRO offices serve Columbus, so confirm which one takes your claim

Customer Ratings

Google Reviews for SERVPRO of Northeast Columbus and SERVPRO of Gahanna

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.8

Based on 964 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars93%
  • 4 stars2%
  • 3 stars0%
  • 2 stars0%
  • 1 star4%
iAbout this distribution

The distribution reflects the 964 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Kristen Baucke5.0

    Wally Lugo was friendly, professional, and made sure everything was done right. Thank you!

    November 2026Google
  • Lee Walker2.0

    Not happy with them. They cut out more than 4ft drywall than they should have in one area.. They didn't bother to carefully remove baseboard,door molding and chair rail and threw out what I had put aside to put back. The never bothered to ask or say what they were going to do. This is now added expense on me. I doubt if I would use them again . Not happy with them. Seems they rip things out to make money putting new back.

    October 2026Google
  • Jeffrey Lawler5.0

    Blair was able to come out within a couple of days of calling. He provided an estimate that evening and we were to schedule the work within 10 days. We needed drywall with mold removal in two locations. The work was prepared and sectioned off with plastic barrier. The removal and cleanup were done quickly and efficiently. Everything was done in one day.

    October 2026Google
  • Jason Balingcongan5.0

    Thomas and crew were great to work with under our stressful basement flood. Thank you Servpro for being fast and reliable! Will definitely recommend you guys to others!

    September 2026Google
  • Jason Penhorwood5.0

    I appreciated the cleaning and restoration crew coming in on the weekend to get the work done. They were hard working and efficient getting the job done in a couple hours.

    September 2026Google
  • James Truslow5.0

    Nakeen, Tyler, Matt, Thomas. Great staff. Helpful and understanding!

    September 2026Google

View more Google reviews

Ranked#2of 5 restoration companies in Columbus, OHre-checked November 2026

Editorial Ranking

Why SERVPRO of Northeast Columbus and SERVPRO of Gahanna Made Our Top 5

It holds position 2 in 5 Best Restoration Companies in Columbus, OH (2026).

See the Full Columbus RankingPositions cannot be bought

Areas Served

Based in Columbus, OH.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About SERVPRO of Northeast Columbus and SERVPRO of Gahanna

SERVPRO of Northeast Columbus and SERVPRO of Gahanna is the biggest operation in this ranking by headcount and by reviews. It is one of several SERVPRO franchises that serve Columbus, and its warehouse and office at 7440 Pingue Dr sit inside Columbus city limits on the north side, though mail goes to a Worthington address.

The franchise is owned by Ken Parker, who serves as president, with Ron Pack as vice president and Michael Spence listed as an owner. Its team page shows dozens of employees, including project managers, account managers and a separate reconstruction group. The site states that crew chiefs are IICRC certified and that all production employees are background checked. Services cover water extraction and structural drying, fire, smoke and soot cleanup, mold remediation, storm work such as tarping and board up, biohazard and sewage cleanup, contents pack out, duct cleaning and rebuild.

With 4.8 stars from 964 Google reviews, read 2026-11-11, the volume of feedback is far beyond any other company here. Reviewers name project manager Dustin for steady communication after a house fire, Blair for a quick estimate and a clean mold tear out with plastic containment, and Alphonso and Joe for stripping a smoke damaged lower level to the studs in two days. Greg, Zach and Art come up on reconstruction jobs.

Because SERVPRO is a national brand, homeowners sometimes assume every office is the same. This one is local, with its own owners and crews, and it is the office that answers calls for Northeast Columbus, Westerville, New Albany and Gahanna. Other SERVPRO offices cover downtown and the west and northwest sides.

This franchise suits homeowners facing a serious fire or flood who want a large crew and a dedicated project manager. It suits less well someone who prefers to deal directly with the owner on a small job. Before booking, ask which office will handle your claim, ask for the IICRC certifications of the crew chief, request a written drying log, and confirm whether reconstruction is priced separately from mitigation.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • IICRC certified crew chiefs (as stated on site)IICRCReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.8/ 5

    964 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #2 in Columbus restoration, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Emergency callout
Available 24/7

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • SERVPRO of Northeast Columbus and SERVPRO of GahannaSERVPRO of Northeast Columbus and SERVPRO of Gahanna
  • SERVPRO of Northeast Columbus and SERVPRO of GahannaSERVPRO of Northeast Columbus and SERVPRO of Gahanna
  • SERVPRO of Northeast Columbus and SERVPRO of GahannaSERVPRO of Northeast Columbus and SERVPRO of Gahanna
  • SERVPRO of Northeast Columbus and SERVPRO of GahannaSERVPRO of Northeast Columbus and SERVPRO of Gahanna

Compare

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SERVPRO of Northeast Columbus and SERVPRO of Gahanna FAQs

  • Are SERVPRO of Northeast Columbus technicians IICRC certified?

    The franchise states that its crew chiefs are IICRC certified and that all production employees are background checked. Ask for the certification of the crew chief assigned to your home.

  • Is SERVPRO of Northeast Columbus open 24 hours for water damage?

    Yes. Google lists the office as open 24 hours every day, and the franchise advertises 24/7 emergency service for water, fire and storm damage.

  • What areas does SERVPRO of Northeast Columbus and SERVPRO of Gahanna cover?

    The franchise lists Columbus, New Albany, Westerville and Gahanna as its service area, working from its office at 7440 Pingue Dr on the north side of Columbus.

  • Is SERVPRO of Northeast Columbus and SERVPRO of Gahanna licensed and insured?

    We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does SERVPRO of Northeast Columbus and SERVPRO of Gahanna serve?

    Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does SERVPRO of Northeast Columbus and SERVPRO of Gahanna offer emergency service?

    Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

  • What warranty do they offer?

    Warranty terms are not on file. Ask for them in writing before work starts.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
IICRC certified crew chiefs (as stated on site) (reported only), insurance, founding year
Sponsorship status
No commercial relationship
SERVPRO of Northeast Columbus and SERVPRO of Gahanna4.8 on Google · Columbus, OHVisit Website