Thompson Restoration Associates

Customer Ratings

Google Reviews for Thompson Restoration Associates

Customer ratings shown here come from Google. They are separate from our editorial review above.

Recent Google Reviews

• ”LHLisa Hetzel5.0

  Despite the fact that this company was swamped with calls for help after a flood, Mike Williams was able to get to us in a timely manner. He was friendly, professional and knowledgeable, and was able to quickly locate everything needing work, and an estimate was approved by State Farm soon after.<br><br>Once the Production Manager, Anthony Jenkins, showed up with his sub-contractor, Rick from Big Foot Restoration, for a pre-production walkthrough, things moved along quickly. Anthony was amazing! He explained how his new technology worked, allowing him to assemble an estimate quickly. He and Rick explained what would happen to correct the problems.<br><br>Anthony was extremely helpful, especially when there was an issue that showed up the next morning after the work was done. He came out immediately to assess, and had Rick return the very next morning. Rick identified the problem and completely resolved it quickly.<br><br>In summary, I was very impressed with Mike and how he handled the initial set up with State Farm. Anthony was especially helpful, taking the time to explain the process, and orchestrating not only the initial restoration, but also the quick return and follow-through of the sub-contractor.<br><br>This was a tough time for us. I was relieved to have a great team at Thompson take care of us!

  November 2026Google
• ”EFEitan Fleischman5.0

  Anothony and his team did a phenomenal job fixing our garage after a large pine tree fell on it in a storm. They were professional, timely, and did a great job on the clean up as well. Would recommend again

  November 2026Google
• ”ACAri Cohen Fleischman5.0

  Anthony and his crew recently completed a job fixing our garage that was hit by a large tree and badly damaged in a storm, including having to straighten out the structure itself as well as fix the roof, replace the siding, window, and get the interior patched up. He was very professional and easy to work with throughout the project, honest, great communication, kept the project moving at a good pace and the team and workers who came did a great job! We are very pleased with the quality of the work and would recommend him and his team.

  November 2026Google
• ”RDRichard Daley1.0

  Thompson Restoration was a disaster in working on our flooded basement. First they affirmed that our carpet was salvageable and charged me $5,000 for an elaborate drying routine.<br>Before I authorized the Emergency Services Crew to undertake that drying routine, I made it crystal clear to the crew members on more than one occasion that I did so only based on their explicit comments to me that the carpet would be salvageable. Not a word was said by any of the three crew members about any possible risk that the carpet might not, in fact, be salvageable.<br>A few weeks later when the restoration crew finally came out to our house, one guy mentioned to my wife (in what she later described to me as being a very understated CYA comment) that it was possible that something might go wrong with the stretching and re-laying of the carpet. Thompson nonetheless put together a contract for the restoration work that called for an additional $5,000 expenditure on my part that was based strictly on stretching and re-laying the existing carpet. It was only another three weeks after the contract was signed that Thompson said "Oops, the carpet can't be replaced, leaving me no choice but to contract separately with a flooring provider for new basement carpet at a cost of another $7,000.<br><br>So I ended up paying $17,000 ($10,000 to Thompson and $7,000 to the flooring vendor) for a job that should have cost me only half that amount if Thompson's emergency services crew had told me from the outset that the carpet might not be salavageable -- at which point, I would have told them to just tear out the old carpet and call it a day.<br><br>In addition to their misguided analysis of our carpet situation, Thompson was incedibly unresponsive, slow, and non-communicative throughout the process. When I attempted to point out the errors they made on the project, they turnd prickly and non-communicative and blamed me for their failed performance.<br><br>Go with Servpro or anyone other than Thompson on your next restoration project. Alternatively, you can just take $10,000 and flush it down the drain and then take care of everything yourself.

  November 2026Google
• ”JHJennifer Hann5.0

  I had a very positive experience with Thompson Restoration. The process was easy from beginning to end. Mike W. completed the initial walkthrough and did a great job explaining what work needed to be done, what I could expect, and the next steps in the process. His clear explanation made it easy to understand what would happen moving forward.<br><br>Anthony J. was my main point of contact for any questions or concerns I had during the repairs. He was extremely helpful, responsive, and took the time to answer any and all questions I had throughout the process. Having someone available to address my concerns and keep me informed made the experience much easier.<br><br>Robert S. and Chris K. were professional, arrived on time, and did a great job communicating expectations and next steps. I especially appreciated how they kept me informed throughout the repairs and made sure I understood what was happening along the way.<br><br>Overall, I was very pleased with the service I received from Mike W., Anthony J., Robert S., and Chris K. The entire team was professional, communicative, and helpful, which made the repair process smooth and stress-free. I would definitely recommend Thompson Restoration.

  October 2026Google
• ”DMDonald Miller5.0

  Repair inside and outside of garage after car went thru garage door. Excellent job well done!

  October 2026Google

View more Google reviews

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

• 10

  Google

  4.8/ 5

  335 customer reviews

• 10

  TenBestFind

  #1Editorially reviewed

  Ranked #1 in Columbus restoration, November 2026

• Thompson Restoration Associates
• Thompson Restoration Associates
• Thompson Restoration Associates
• Thompson Restoration Associates
• Thompson Restoration Associates

Compare

Similar Restoration companies in Columbus

• WR

  Waymakers Restoration

  5.0(69 Google reviews)Flooded basements and homeowners who want one coordinator start to finish · ColumbusRanked #3View profile
• AG

  AIM Green Restoration

  5.0(132 Google reviews)Fast response to basement floods and sump pump failures · ColumbusRanked #4View profile
• RO

  RestoPros of Greater Columbus

  4.9(73 Google reviews)Homeowners who want help coordinating the insurance adjuster · ColumbusRanked #5View profile
• SO

  SERVPRO of Northeast Columbus and SERVPRO of Gahanna

  4.8(964 Google reviews)Homeowners who want a big crew and project managers on a fire or flood claim · ColumbusRanked #2View profile

Explore

Related Home Services in Columbus

• Plumbing
• HVAC
• Electrical
• Roofing
• Chimney
• Garage door

Thompson Restoration Associates FAQs

• Is Thompson Restoration Associates IICRC certified?

  Yes, the company states on its website that it is IICRC certified and fully licensed, bonded and insured. Ask for the certificate numbers of the technicians assigned to your job and a copy of the insurance certificate before work begins.

• Does Thompson Restoration Associates answer emergency calls at night?

  Yes. Google lists the office as open 24 hours every day, and the company says crews aim to reach a property within 90 minutes of the call, including nights and weekends.

• Will Thompson Restoration Associates work with my insurance company?

  The company says it works with all insurance carriers and is on the preferred vendor list for most major ones. It also prepares industry standard estimates and follows up with the carrier, though you still need to file the claim yourself.

• Is Thompson Restoration Associates licensed and insured?

  We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

• What areas does Thompson Restoration Associates serve?

  Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

• Does Thompson Restoration Associates offer emergency service?

  Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

• What warranty do they offer?

  Warranty terms are not on file. Ask for them in writing before work starts.

• How was this profile built?

  Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

• Can a business pay to improve its profile?

  A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.