Company Facts
Trusted Heating and Cooling, LLC at a Glance
The work
- Best for
- Austin homeowners who want written warranty terms and NATE-certified technicians
- Primary service
- HVAC
Where
- Headquarters
- Austin, TX
- Service area
- Austin
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Available
- Workmanship warranty
- Written guarantees covering labor and parts (exact duration not published)
Editorial Review
Our Take on Trusted Heating and Cooling, LLC
Trusted's willingness to put labor and parts guarantees in writing, rather than a vague satisfaction promise, is the clearest differentiator here. A same-night emergency response described in a recent review backs up the 24/7 claim with a specific, dated example.
Best for: Austin homeowners who want written warranty terms and NATE-certified technicians
What We Like
- 4.9 rating from 704 Google reviews, read September 20, 2026
- Holds a Texas air conditioning contractor license (TACLB56815E)
- Carrier Factory Authorized Dealer with a NATE-certified team
- Written guarantees covering labor and parts, not just a general satisfaction promise
- 0% financing on approved credit and complimentary replacement consultations
Things to Consider
- Founded in 2013, a shorter track record than several other companies on this list
- No specific NATE certification numbers are published; ask which technician is certified for your system
- Website does not name a founder or owner, despite a review crediting an individual, James, by first name only
Google Reviews for Trusted Heating and Cooling, LLC
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 704 Google reviews
Review data updated September 20, 2026
Rating Distribution
- 5 stars96%
- 4 stars2%
- 3 stars0%
- 2 stars0%
- 1 star2%
iAbout this distribution
The distribution reflects the 704 Google reviews available when this profile's review data was last refreshed on September 20, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Katie Vaughn5.0I have never been a supporter of major chains or corporate businesses. I grew up local and being a local, I only support local businesses. You can only receive the best service and support from a business like Trusted Heating and Air. I called last Friday, early evening, and they showed up before the sun started to go down. Bob took his time to do the job right and was very thorough. Genuine and honest service is priceless. If you need genuine and honest help with your home HVAC system. If you want the job done right. Then be like a local and support this local HVAC Team. Call Trusted Heating and Air. You will not be disappointed.September 2026Google
- Stephanie Rangel5.0Trusted Heating and Cooling was amazing. They came out same day that I called and quickly found the issue and fixed it. I love having the maintenance plan. It takes some stress off worrying about if my air conditioner is going to work.September 2026Google
- Morgan Powell5.0They did a great job of getting someone out to my house the same day and diagnosing the problem with my system. They finally came up with the right solution as opposed to some other companies that I had called to come look at it.September 2026Google
- Nicholas Bridges5.0AC stopped working last night. I texted with them late and had somebody out here the next day. They worked hard to diagnose the problem, were very straightforward with me, and didn’t overcharge me. Much better than the last HVAC company I dealt with.August 2026Google
- LaTreace Giles5.0Robert was very knowledgeable and thorough, and my unit is now operating the way it's supposed to! He did an excellent job. Thank you Trusted, and thank you Robert!August 2026Google
Editorial Ranking
Why Trusted Heating and Cooling, LLC Made Our Top 10
It holds position 10 in 10 Best HVAC Companies in Austin, TX (2026).
Services Offered
Areas Served
Based in Austin, TX.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Trusted Heating and Cooling, LLC
Trusted Heating and Cooling, LLC has operated in the Austin area since 2013 and has built a 4.9 rating from 704 Google reviews, a strong average for a company just over a decade old. It holds a Texas air conditioning contractor license (TACLB56815E) and is a Carrier Factory Authorized Dealer, with a team the company describes as NATE-certified, a recognized industry credential for HVAC technicians.
What separates Trusted from a lot of competitors is that it puts its guarantees in writing: the company states it offers written guarantees for all labor and parts, rather than a vague satisfaction promise. That kind of specificity is worth comparing directly against other companies' warranty language, since a written guarantee is a more concrete commitment than a general satisfaction claim.
The company advertises 24/7 availability for emergencies. One reviewer describes an air conditioner failing in the evening, after normal business hours, and being surprised to get a technician out the same night rather than being told to wait days, calling the experience outstanding. That kind of specific, dated account is more useful than a generic five-star rating with no detail.
Financing is offered at 0% on approved credit, and the company provides complimentary replacement consultations and estimates. Its service area covers Austin, Cedar Park, Georgetown, Hutto, Jarrell, Leander, Liberty Hill, Manchaca, Manor, Pflugerville, Round Rock, and Weir, a wide territory extending well north and west of central Austin.
Trusted suits an Austin-area homeowner who wants written warranty terms rather than vague guarantee language, and who values a company small enough that reviewers describe fast, personal after-hours response. It suits less well someone specifically comparing companies by decades in business, since Trusted is younger than several other names on this list. Before booking, confirm the TACLB license number, get the written labor and parts guarantee in hand before work starts, and ask which technician holds the NATE certification for your specific system type.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Air Conditioning Contractor LicenseTexas Department of Licensing and Regulation · TACLB56815EReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
704 customer reviews
TenBestFind
Editorially reviewed
Ranked #10 in Austin hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Financing
- Available
- Emergency callout
- Available 24/7
- Workmanship warranty
- Written guarantees covering labor and parts (exact duration not published)
Local Market Pricing
What Austin homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
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Trusted Heating and Cooling, LLC FAQs
Is Trusted Heating and Cooling licensed in Texas?
Yes. The company holds a Texas air conditioning contractor license (TACLB56815E), verifiable through the Texas Department of Licensing and Regulation.
Does Trusted really respond to after-hours emergencies?
The company advertises 24/7 availability, and a recent review describes a same-evening response to an AC failure outside normal business hours. Confirm current response times and any after-hours fee when you call.
What does Trusted's written guarantee cover?
The company states it provides written guarantees for all labor and parts, rather than a general satisfaction promise. Get the specific terms in writing before work starts so you know exactly what is covered and for how long.
Is Trusted Heating and Cooling, LLC licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Trusted Heating and Cooling, LLC serve?
Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Trusted Heating and Cooling, LLC offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Written guarantees covering labor and parts (exact duration not published). There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 22, 2026
- Google review data updated
- September 20, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship