Company Facts
1-Tom-Plumber at a Glance
The work
- Best for
- after-hours emergency plumbing and the water damage cleanup that follows
- Primary service
- Plumbing
Where
- Headquarters
- Columbus, OH
- Service area
- 3 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on 1-Tom-Plumber
The combination of plumbing and water damage restoration under one dispatch is the genuinely useful part here, and it is rarer in Columbus than it should be. A 4.9 average across 631 Google reviews, read September 4, 2026, is a strong signal for a branch operation, though the reviews say more about the technicians than about after-hours pricing. Ask about call-out fees and flat-rate versus hourly before the van is sent.
Best for: after-hours emergency plumbing and the water damage cleanup that follows
What We Like
- 4.9 rating from 631 Google reviews as read on September 4, 2026
- Published 24-hour availability, seven days a week
- Water damage restoration handled in-house alongside the plumbing repair
- Full drain range from snaking to hydro jetting and camera inspection
- Excavation capability for failed water and sewer lines
- Covers Dublin, Gahanna, Hilliard, Grove City, Reynoldsburg and Upper Arlington
Things to Consider
- No pricing, call-out fee or after-hours rate is published, so confirm before dispatch
- Licensed and insured is the company's own claim; request the licence number for larger jobs
- Round-the-clock staffing generally means routine jobs cost more than a one-van independent
Google Reviews for 1-Tom-Plumber
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 640 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars96%
- 4 stars1%
- 3 stars0%
- 2 stars1%
- 1 star1%
iAbout this distribution
The distribution reflects the 640 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Ilene Kunin5.0I had an unexpected water leak. I called—as a new customer—and a plumber was at my door within an hour. The leak was resolved. I am very appreciative of the response from the beginning to the end.September 2026Google
- HFC5.0Excellent communication combined with professional and efficient service. Thank you to Dan and Brindy!September 2026Google
- Kyle Vagnier5.0Stacy was amazing. She did what she came to do without any hiccups. Thanks for the great service! Edit: I had the pleasure of speaking with Casey the other day and she is beyond personable. She has a fantastic personality and truly cares about the customer. Give that gal a raise! :)September 2026Google
- Kade Bafford5.0I accidentally flushed my keys down the toilet and called 1-Tom-Plumber for help. Casey answered my call and was absolute perfection from start to finish—extremely kind, incredibly helpful, and completely upfront about managing expectations regarding pricing and timing. Marquez came out to our location the very same day, solved the problem quickly, did a fantastic job cleaning up afterward, and did not overcharge for his services. Finding service like this from start to finish is rare. Thank you to Casey and Marquez for turning a stressful situation around! 1-Tom-Plumber definitely deserves 5 stars, and I will be using their services again if needed.September 2026Google
- Shanna First5.0Master Dan was my plumber and did an exceptional job!!! Dan & Casey both had a disruptive neighbor of mine that had nothing to do with the job they were doing and they handled the situation with extreme professionalism!!! Thank you both job well done. Excellent Company!’September 2026Google
- Terri Dematteo5.0Marquez was great. Explained everything to me, was very polite and efficient. I will call again when I need anything else😊September 2026Google
Editorial Ranking
Why 1-Tom-Plumber Made Our Top 10
It holds position 5 in 10 Best Plumbers in Columbus, OH.
Services Offered
Specialties
- Emergency plumbing
- Water damage restoration
- Drain cleaning
- Plumbing repair and installation
- Water softener installation
- Outdoor plumbing
- Backflow prevention
- Pipe replacement
Areas Served
Based in Columbus, OH.
- Columbus, OH · HQ
- Canal Winchester, OH
- Blacklick, OH
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About 1-Tom-Plumber
A plumbing company that answers the phone at two in the morning is running a different business from one that books a week out, and the Columbus branch of 1 Tom Plumber is clearly built for the first model. Published hours show open 24 hours, seven days, and the company's own site says a technician can usually be dispatched within an hour of booking. That is a claim rather than a verified figure, but it tells you what the operation is organised around: same-day and after-hours response, with scheduled work fitted around it.
The range of jobs is broader than the emergency framing suggests. On the plumbing side there are toilets, sink and faucet repairs, shower and bathroom work, garbage disposals, radiator valves, gas leak repair, frozen and burst pipe repair, sump pump installation and pipe replacement. Water treatment is a separate strand, covering softeners, under-sink filters, whole-house filtration and polyphosphate treatment, along with backflow prevention and automatic shutoff valves. Drain work runs from snaking and floor drain clearing up to hydro jetting and camera inspection, and when a line has failed rather than clogged, the company does excavation for water and sewer lines.
Water damage restoration is the part worth pausing on. Most plumbers stop once the leak is stopped and hand the wet ceiling, ruined floorboards and flooded basement to somebody else. Here the restoration side sits under the same roof, covering drywall, ceiling and wood floor damage plus flooded basement cleanup. For a homeowner that means one company for the cause and the consequence, which usually shortens the timeline and removes the argument about who is responsible for what. It also means you should ask, before work starts, how the two halves are billed and whether restoration is quoted separately from the plumbing repair.
Columbus housing gives this kind of outfit plenty to do. The older neighbourhoods carry cast iron drain stacks and clay laterals that root intrusion finds sooner or later, which is why camera inspection before any sewer quote matters so much. Basements are common across Franklin County, so sump pumps and backwater protection are not optional extras, and a failed pump during a summer downpour is a genuine emergency. Winters produce the other reliable call: frozen and split pipes in crawl spaces, garages and unheated additions, usually arriving in a cluster after the first hard freeze. Central Ohio water is on the hard side, which is part of why softeners and filtration appear so prominently on the service list and why water heaters here often need attention earlier than the label suggests.
The Google Business Profile carried a 4.9 rating from 631 reviews when it was read on September 4, 2026. That volume matters more than the number itself. Six hundred plus reviews at a high average points to consistent dispatch and technicians who explain the work, which is what the published testimonials tend to focus on. Reviews cannot tell you about pricing on a Sunday, though, and that is the question to ask up front.
Before booking, get clear on a few things. Ask whether there is a call-out or diagnostic fee and whether it applies differently outside business hours. Ask whether the price you are quoted is flat-rate for the job or hourly. For any sewer or water line work, ask for camera footage and find out who pulls the permit and handles the city inspection, since Columbus requires permits for line replacement and street or right-of-way work brings its own requirements. If excavation is involved, ask about utility locates, restoration of the lawn or driveway, and how long the trench will be open. The company states it is licensed and insured; ask for the licence number and a certificate if the job is large.
Who it suits: households and small commercial properties in Columbus, Dublin, Gahanna, Hilliard, Grove City, Reynoldsburg and Upper Arlington that want a single number for burst pipes, backed-up drains and the cleanup afterwards. Who it suits less: anyone shopping purely on the lowest hourly rate for a routine, non-urgent job, since a 24-hour operation carries the cost of staffing overnight. Against the alternatives in this market, which range from one-van independents to the large HVAC-and-plumbing groups, 1 Tom Plumber sits in between, with franchise-style breadth and a local branch address on East 6th Avenue rather than a call centre in another state.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
640 customer reviews
TenBestFind
Editorially reviewed
Ranked #5 in Columbus plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
![Fast, Reliable Plumbing Solutions in [location_area]](https://cdn-apifl.nitrocdn.com/cyUtCAeuBrTHeOEWgmoKTwKFYNhTzrFi/assets/images/optimized/rev-e629570/www.1tomplumber.com/wp-content/themes/1TP-MASTER/assets/images/hero/1-Tom-Plumber-Hero.webp)
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1-Tom-Plumber FAQs
Is 1 tom plumber in Columbus open 24 hours?
Yes, the published hours show open 24 hours, Monday through Sunday. The company describes itself as an emergency plumbing service and says on its website that a technician can typically be dispatched within an hour of a booking. That is the company's own claim, so ask about current response time when you call, particularly during a freeze or after heavy rain when demand spikes across the metro.
What areas around Columbus does it cover?
Columbus itself plus Dublin, Gahanna, Grove City, Hilliard, Reynoldsburg and Upper Arlington, according to the service areas listed on its website. The branch office is at 2967 E 6th Ave, Suite 102, in the 43219 area on the east side. If you are further out in Franklin or a neighbouring county, call and confirm rather than assuming coverage.
Does it handle water damage as well as the plumbing repair?
Yes, restoration is one of its four main service lines. Listed work includes flooded basement cleanup, drywall, ceiling and wood floor water damage repair, and burst pipe repair. Having the leak and the cleanup handled by one company usually shortens the job, but ask how the restoration portion is quoted and billed separately from the plumbing repair, and how it interacts with a homeowner's insurance claim.
How reliable are the reviews?
The Google Business Profile showed 4.9 stars from 631 reviews when read on September 4, 2026. That is a large sample for a single branch, and volume at that level generally reflects consistent day-to-day performance rather than a handful of good jobs. Reviews rarely cover pricing structure, though, so treat them as evidence about the technicians and not about the invoice.
What should I ask before booking a sewer line job?
Ask for a camera inspection and to see the footage before agreeing to any dig. Then confirm who pulls the permit and schedules the city inspection, whether the quote is flat-rate, how long the trench will be open, and what surface restoration to the lawn or driveway is included. Utility locates should be arranged before any excavation begins. The company lists both camera inspection and excavation among its services.
Does it do water softeners and filtration?
Yes. The service list includes water softeners, under-sink filters, whole-house filtration systems and polyphosphate water treatment, alongside backflow prevention. Central Ohio water is hard enough that softening is a common request, and scale is a frequent factor in early water heater failure, so it is worth discussing both in the same visit if your heater is ageing.
Is 1-Tom-Plumber licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does 1-Tom-Plumber serve?
Columbus, Canal Winchester, Blacklick. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does 1-Tom-Plumber offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.