Company Facts
Parson Plumbing and Drains at a Glance
The work
- Best for
- round-the-clock plumbing repair across Columbus and its outer suburbs without a sales pitch
- Primary service
- Plumbing
Where
- Headquarters
- Columbus, OH
- Service area
- 3 cities
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Available
Editorial Review
Our Take on Parson Plumbing and Drains
A 5.0 rating across 742 Google reviews is the kind of number that makes you check twice, and it is the single strongest signal on this profile. The anti-upsell positioning is a marketing stance like any other, but the absence of commission structures is a specific, checkable claim rather than a vague promise, and the review volume suggests customers have found it holds up. Confirm after-hours pricing before you call at 2am.
Best for: round-the-clock plumbing repair across Columbus and its outer suburbs without a sales pitch
What We Like
- 5.0 rating from 742 reviews on its Google Business Profile as of September 4, 2026
- Published hours show 24 hours a day, seven days a week
- Broad service list covering water heaters, gas lines, sewer repair, jetting and backflow testing
- Service area extends well past Franklin County to Johnstown, Sunbury, Galena and Pataskala
- Company states it uses no sales commissions and offers free quotes
Things to Consider
- No published price list or after-hours rate, so confirm call-out costs when booking
- Grown from one van in 2019 to a small fleet, so the owner will not necessarily be on your job
- Commercial plumbing is listed but the company is small relative to dedicated commercial contractors
Google Reviews for Parson Plumbing and Drains
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
5.0
Based on 751 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars98%
- 4 stars1%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 751 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Tim Adcock5.0Lance was neat during and after the installation of the new faucet and clearing of drainSeptember 2026Google
- Paul Whatley5.0Mike just replaced our leaky kitchen faucet. He was a pro all the way. He was clean and speedy and handled a little curveball removing our old faucet with ease. Great job!September 2026Google
- Ronald5.0Kyle Horner did a wonderful job. The pipe to our sump pump needed repair. Kyle made the repair in just over a hour. We would recommend Parson Plumbing and Drain to anyone needing plumbing services. This is the THIRD time we have used them. THANK YOU, Parson Plumbing and Drain.September 2026Google
- Kim England5.0Another great job done by Parsons. Mr. Voll put in a new hot water heater. He was professional, courteous and fast. Good communication. Parsons has been a very good decision for us.September 2026Google
- Dennis Smith5.0Mike did a great job and was a pleasure to have in the house. Parson’s is a wonderful company!September 2026Google
- Dean Decicco5.0Scott was great. Courteous, on time, fixed quickly, and explained everything he was doing.September 2026Google
Editorial Ranking
Why Parson Plumbing and Drains Made Our Top 10
It holds position 4 in 10 Best Plumbers in Columbus, OH.
Services Offered
Specialties
- 24/7 emergency plumbing
- transparent pricing with no upselling
- Water heaters
- Rough ins
- Gas lines
- Outdoor drains
- Water filtration and softening
- Water leak repairs
Areas Served
Based in Columbus, OH.
- Columbus, OH · HQ
- Canal Winchester, OH
- Blacklick, OH
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Parson Plumbing and Drains
Central Ohio gives a plumber a wide spread of housing to work on, and Parson Plumbing and Drains covers most of it. The service area listed on the company site runs from German Village and Clintonville through Upper Arlington, Grandview Heights and Worthington, then out to Dublin, Hilliard, Grove City, Westerville, New Albany, Gahanna, Pataskala, Johnstown, Sunbury, Galena and Lewis Center. That is not a token list. It maps onto real differences in the work. A century-old double in Clintonville is likely to have galvanised supply lines, cast iron drain stacks and a clay lateral running under mature maples. A 2015 build in Lewis Center will have PEX, a plastic lateral and a sump pump doing serious work in wet clay. The tools and the conversation change accordingly.
The shop base is at 2889 Johnstown Road, Suite C, on the Northeast Side near the Easton corridor, which puts trucks within easy reach of both the inner ring and the northern suburbs. Hours are published as open 24 hours every day. For emergency plumbing that matters, because a burst supply line at midnight in January is a different problem from one at ten in the morning. Worth asking on the call how the company handles after-hours pricing, since practice varies widely across the trade and the website does not spell out a night or weekend rate.
Range of work is fairly complete for a residential and light commercial outfit. Water heaters, both replacement and repair. Gas line runs for ranges, dryers, generators and outdoor grills. Sewer camera inspection and repair, plus hydro jetting for lines fouled by grease or root intrusion. Outdoor and yard drains. Water filtration and softening, which gets more attention in Columbus than people expect given how hard the municipal supply runs in parts of the metro. Leak detection and repair, sump pumps, backflow testing, fixture swaps, and rough-in work for additions and remodels.
The founder's story, as told on the company's own about page, is that Dustin Parson came out of union pipe fitting, obtained a State Plumbing Contractor's License and started the business in 2019 out of a family minivan. It has since grown to a small fleet and a team of plumbers. That trajectory is worth reading between the lines on. A company that has scaled from one truck to several in a handful of years is generally still owner-influenced but no longer guarantees the owner on your job, so if you want a specific tech back for a follow-up, say so when you book.
Where the profile stands out is the review record. A 5.0 average across 742 reviews on the Google Business Profile, read on September 4, 2026, is rare at that count. Most established Columbus plumbing companies with several hundred reviews sit somewhere in the 4.6 to 4.9 band. Read a sample rather than taking the number at face value, and look specifically for reviews mentioning the kind of job you have, because water heater swaps and sewer excavations generate very different customer experiences.
Who this suits: homeowners who want a diagnosis and a repair rather than a menu of financed system replacements, landlords needing responsive turnaround on tenant calls, and anyone in the outer suburbs who has struggled to get a plumber to drive out to Johnstown or Sunbury. Who it may not suit: someone shopping purely on a flat published price list, since the model here is a free quote after a look rather than a rate card. Large commercial projects requiring a bonded contractor with a big field crew would also be a stretch for a company of this size, though commercial plumbing is listed among the services.
Before hiring, ask a few practical things. Get the Ohio contractor licence number and confirm it against the state board. Ask whether the quote is fixed or an estimate, and what happens if a wall opens up to reveal more than expected. For sewer work, ask whether a camera inspection is included and whether you get the footage. For a water heater, confirm whether the price covers permit, haul-away of the old unit, and any code upgrades such as expansion tanks or venting changes that Columbus inspectors will look for. And ask what warranty covers the labour separately from the manufacturer's warranty on parts.
Parson Plumbing and Drains publishes a phone number, an email address and links to Facebook and Instagram, which gives a few routes in if the phone is busy. The site also carries a blog and an FAQ section, both reasonable places to get a sense of how the company thinks about common problems before you commit to a call.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
5.0/ 5
751 customer reviews
TenBestFind
Editorially reviewed
Ranked #4 in Columbus plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Inspection fee
- Free quote upfront and free consultation
- Financing
- Available
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
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Parson Plumbing and Drains FAQs
Is Parson Plumbing and Drains really open 24 hours?
Published hours on its Google profile list open 24 hours, Monday through Sunday. That covers emergency call-outs at night and on weekends. As with most plumbing companies, an after-hours visit may carry a different rate than a scheduled daytime appointment, and the website does not publish those figures, so ask when you call.
What areas around Columbus does the company cover?
The service area listed on its own site includes Columbus itself plus Blacklick, Clintonville, Dublin, Gahanna, Galena, German Village, Grandview Heights, Grove City, Hilliard, Johnstown, Lewis Center, New Albany, Pataskala, Reynoldsburg, Sunbury, Upper Arlington, Westerville, Whitehall and Worthington. The shop is on Johnstown Road on the Northeast Side, near the Easton area.
How much does a quote cost?
The company advertises free, no-pressure quotes and a free consultation request through its website or by phone. It also states it does not run sales commissions. That said, a quote for something like a sewer line usually requires a camera inspection first, so clarify whether any diagnostic step carries a charge before the plumber arrives.
Do they handle sewer line problems and not just interior plumbing?
Yes. Sewer inspection and repair, sewer jetting and outdoor drains are all listed services. In older Columbus neighbourhoods with clay laterals and mature street trees, root intrusion is a routine cause of repeat backups, and jetting plus a camera run is the standard way to establish whether you need cleaning or a repair.
How reliable is the 5.0 Google rating?
The rating was 5.0 from 742 reviews when read on September 4, 2026, which is a large sample for a company founded in 2019. Ratings move, so check the current figure. It is also worth reading reviews that match your job type, since a straightforward fixture swap and a dug-up sewer lateral produce very different customer experiences.
Who owns the company?
Dustin Parson, a Columbus native, launched the business in 2019 according to its about page. He describes coming out of union pipe fitting and holding a State Plumbing Contractor's License. The company started as a one-van operation and now runs a small fleet with a team of plumbers.
Is Parson Plumbing and Drains licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Parson Plumbing and Drains serve?
Columbus, Canal Winchester, Blacklick. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Parson Plumbing and Drains offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.