Company Facts
The Waterworks Plumbing, Drain, Heating & Cooling at a Glance
The work
- Best for
- Columbus homeowners who want one company for sewer, water heater and HVAC work, day or night
- Primary service
- Plumbing
Where
- Headquarters
- Columbus, OH
- Service area
- Columbus
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Available
Editorial Review
Our Take on The Waterworks Plumbing, Drain, Heating & Cooling
A genuinely broad service list and a review count in the thousands make this an easy shortlist entry for Columbus homeowners who want one contractor for pipes and HVAC alike. The 4.7 average from 2,242 Google reviews is strong for an operation this size, though large companies rarely compete on price, so get the after-hours rate and the diagnostic fee confirmed before dispatch. Worth a call if you value availability and a stocked truck over the cheapest quote.
Best for: Columbus homeowners who want one company for sewer, water heater and HVAC work, day or night
What We Like
- 4.7 rating from 2,242 Google reviews as of September 4, 2026, a large sample for a local contractor
- Published hours of 24 hours a day, seven days a week for emergency calls
- Plumbing, sewer and HVAC under one roof, including boilers, heat pumps and geothermal
- Trenchless options listed alongside hydrojetting and camera line inspection
- Commercial capability such as grease traps, catch basins and backflow certification
- Trading in Columbus since 1986 according to its own website
Things to Consider
- Pricing is not published, so ask for the after-hours rate and any diagnostic fee up front
- With a large field team, the experience can vary depending on which technician is assigned
- Two different phone numbers appear across the Google listing and the website
Google Reviews for The Waterworks Plumbing, Drain, Heating & Cooling
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.7
Based on 2250 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars89%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star5%
iAbout this distribution
The distribution reflects the 2250 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Michael Kincaid5.0On time and did what they said at a lower than at least one competitor.September 2026Google
- Carolyn Young3.0The service was great, technician was great, but he was here for 5 minutes to unclog a toilet and it cost almost $500. It was "after hours" but it was only 5:30. Cut people a break sometimes.September 2026Google
- Jahlani West4.0Great work. Efficient. Wish they had lay-a-way.September 2026Google
- Mark Puskar5.0Travis came out and helped resolve a clogged drain for us in no time. He was very polite and helpful. Left our home clean and you would never know he was there. 10/10September 2026Google
- Robert Grundey5.0Came early. Apprentice led by experienced plumber did great work. Very clean couldn't even tell anyone had been here. Technicians very pleasant and knowledgeable. Great to see younger apprentice being very well trained by experience. I have and will continue to use this company. Good work and come when you need them.September 2026Google
- Tara Becker1.0I called them for an emergency flooding issue in our bathrooms, there was sewage coming up from the drains. I scheduled and was told they wouldn't be able to get out until like 4pm, which was about 4 hrs, ok whatever, we needed someone. I gave her two phone numbers because we are a mechanic/car dealership and she asked me three times who would be here. I told her myself or my husband we are a business, she said both are you area able to pay, yes we are able to pay, and even if we wasn't here the receptionist would be available. 4:00pm came and went and I called them, and apparently they cancelled the appointment because no one was available when they called because we missed their call. We were with customers, and they just cancelled the whole appointment. I told her we are a business and we are here till 8pm.September 2026Google
Editorial Ranking
Why The Waterworks Plumbing, Drain, Heating & Cooling Made Our Top 10
It took first place in 10 Best Plumbers in Columbus, OH.
Services Offered
Specialties
- Furnace installation and replacement
- Furnace repair and maintenance
- Ductless heating
- Geothermal heating and cooling
- Boiler installation and repair
- Heat pump installation, repair and maintenance
- AC installation and replacement
- AC repair and maintenance
Areas Served
Based in Columbus, OH.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About The Waterworks Plumbing, Drain, Heating & Cooling
Columbus housing stock runs from pre-war brick in German Village and Clintonville to sprawling 1990s subdivisions in Westerville and Hilliard, and the plumbing problems split along those lines. Older neighbourhoods bring clay sewer laterals with root intrusion, galvanised supply lines that have narrowed to a trickle, and cast iron stacks that finally give up. Newer builds bring failed sump pumps, cracked PVC under slabs and water heaters reaching the end of a twelve-year run all at once. The Waterworks Plumbing Drain Heating Cooling lists services across both categories, which is part of why it turns up so often in searches for Columbus plumbers.
On the drain side, the company's own site lists camera line inspection, hydrojetting, drain cleaning, sewer line services, pipe lining and patching, ejector pumps and catch basin work. That combination matters in this city. A cabled line will clear a blockage, but a camera run tells you whether you are looking at a bellied clay pipe that will back up again next spring. Trenchless lining, where the pipe is a candidate for it, can spare a mature front lawn or a driveway. Ask which method is being proposed and why, and ask to see the camera footage yourself before agreeing to a dig.
Indoor plumbing work covers repiping, water line installation, burst pipe repair, slab leak repairs, kitchen and bathroom fixture replacement, gas line installation, sump pumps, storage tank and tankless water heaters, water softeners and filtration, plus backflow testing and certification. Backflow testing is a recurring requirement for many commercial properties and irrigation systems in the area, so having it under the same roof as general service work is convenient for landlords and facility managers. Grease trap installation and commercial fixture work point the same direction: this is a contractor set up for restaurants and light commercial as well as houses.
Heating and cooling is the other half of the business. Furnace installation, replacement, repair and maintenance sit alongside boiler installation and repair, heat pumps, ductless systems and geothermal heating and cooling. Boilers still heat a good number of older central Ohio homes, and not every HVAC company will touch them, so that listing is worth noting. Air quality items include whole-house humidifiers, smart thermostats, UV germicidal lights, ventilation and carbon monoxide alarm installation. For anyone weighing a heat pump against a replacement gas furnace in a climate with genuine winters and humid summers, a company that installs both has less reason to steer you.
Hours are published as 24 hours a day, every day, which is the sensible expectation for emergency plumbing. Do ask directly what the after-hours rate is, whether there is a diagnostic or trip charge, and whether that charge is credited against the repair if you approve the work. Ask about permits too. Water heater swaps, gas line work and sewer lateral replacement in Columbus and the suburbs generally involve permits and inspection, and a reputable contractor will pull them rather than leave you to explain it at resale. Get the warranty in writing, separating the manufacturer's parts coverage from the company's labour coverage, since those are rarely the same length.
The Google Business Profile carries a 4.7 rating from 2,242 reviews, read on September 4, 2026. Volume that large across a multi-truck operation usually means processes rather than personality, though it also means the experience can vary by which technician arrives. Two contact numbers circulate, (614) 490-2149 on the Google listing and 614-232-2222 on the website, so either should reach dispatch. The Waterworks Plumbing Drain Heating Cooling also maintains a BBB profile and active Facebook, YouTube, LinkedIn, X and Yelp pages, which gives you more than one place to read unfiltered feedback before booking.
Compared with the smaller independent plumbers around Franklin County, a full-service operation like this trades some price flexibility for scheduling depth, stocked trucks and the ability to handle a sewer replacement and a furnace install in the same week. If your job is a single faucet cartridge, a one-van outfit may quote less. For anything involving excavation, mechanical replacement or a property you rent out, the broader capability tends to earn its keep.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.7/ 5
2250 customer reviews
TenBestFind
Editorially reviewed
Ranked #1 in Columbus plumbers, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Financing
- Available
- Emergency callout
- Available 24/7
Project Photos
Business-submitted, reviewed by our editors
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The Waterworks Plumbing, Drain, Heating & Cooling FAQs
Does The Waterworks offer 24 hour emergency plumbing in Columbus?
Yes, its published hours are 24 hours a day, seven days a week. That covers the calls that cannot wait, such as a burst supply line, a failed sump pump during a storm or a sewer backup into a basement. Call (614) 490-2149 or the number listed on its website, 614-232-2222, and confirm the after-hours labour rate before the truck is dispatched.
How is the waterworks plumbing drain heating cooling rated?
Its Google Business Profile shows 4.7 out of 5 from 2,242 reviews, read on September 4, 2026. That is a substantial review count for a local contractor, and it also maintains a BBB profile along with Facebook, Yelp, LinkedIn, YouTube and X pages if you want to read a wider spread of feedback.
Do they handle both plumbing and HVAC?
Yes, both. Its website lists furnace installation and repair, boiler work, heat pump service, ductless systems, geothermal heating and cooling, air conditioning replacement and indoor air quality items such as humidifiers and smart thermostats, alongside the full plumbing and drain range. Commercial HVAC installation, repair and maintenance are also listed.
Can they replace a sewer line without digging up the yard?
Pipe lining and patching are listed among its sewer and drain services, which is the trenchless approach. Whether it suits your property depends on the condition, diameter and layout of the existing lateral, and a camera inspection is normally what settles that. Ask to see the footage and get a comparison quote for both trenchless and open-cut before deciding.
How long has the company been in business?
Since 1986, according to its own website, giving it close to four decades in the Columbus market. It operates from 550 Schrock Rd on the north side and states that it serves Columbus and surrounding communities.
What should I ask before booking a water heater or sewer replacement?
Ask whether a permit will be pulled and who arranges the inspection, then get the warranty split out in writing. Manufacturer parts coverage and the contractor's own labour coverage usually run for different lengths. For larger jobs it is also worth asking whether the quote is fixed or an estimate, and what happens to the price if unexpected conditions turn up once work starts.
Is The Waterworks Plumbing, Drain, Heating & Cooling licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does The Waterworks Plumbing, Drain, Heating & Cooling serve?
Columbus. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does The Waterworks Plumbing, Drain, Heating & Cooling offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.