B&W Plumbing

Company Facts

B&W Plumbing at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

219on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 5.0 rating from 219 reviews on its Google Business Profile, read September 27, 2026
• Drain and sewer depth, including camera inspection and pipe descaling
• 24/7 scheduling published, with hours listed as open every day
• Covers both emergency repair and planned renovation rough-in work
• Backwater valve and backflow prevention work, relevant to Ottawa basements
• Long list of served neighbourhoods across the city and rural edges

Things to Consider

• Round-the-clock phone coverage is not the same as guaranteed overnight attendance; confirm the after-hours rate
• No forced-air heating or gas work listed, only hydronic heating
• Large commercial or multi-storey mechanical projects fall outside the advertised scope
• Advertised seasonal discounts are time-limited, so verify what applies when you book

Google rating

5.0

Based on 219 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars99%
• 4 stars1%

Ottawa homes put a particular set of demands on a plumber. Century brick in Sandy Hill and the Glebe often still has cast iron stacks and clay laterals with tree roots working their way in, while the 1960s and 70s bungalows through Nepean and Alta Vista tend to bring galvanised supply lines, tired shut-offs and sump pits that were never quite deep enough. Newer subdivisions in Barrhaven, Riverside South and Findlay Creek have different problems, usually drainage, spring water table and the backwater valve question. The service list published by b w plumbing reads like it was built around those realities rather than assembled from a template.

Drain cleaning and sewer work looks to be a core part of the business. The company describes clearing grease, debris and root intrusion with power equipment, then following up with camera inspection where blockages keep coming back, which is the sensible order of operations for an older lateral. Pipe descaling appears in its own promotional material too, and that matters in a city with a lot of cast iron drain lines that have narrowed from decades of scale. If your basement floor drain backs up twice a year, the scope you want quoted is the camera run first, then a decision about descaling, spot repair or replacement.

Beyond drains, the range covers faucets, sinks, toilets, tubs and shower valves, dishwasher and washing machine hookups, water pressure troubleshooting, leak detection, pipe repair and repiping, hot water tanks, hydronic heating, water treatment, sump and sewage pumps, and backflow prevention. Rough-in plumbing for renovations and new builds is listed, so a kitchen or bathroom gut job is within scope. That combination, emergency response plus planned installation, is the reason a lot of Ottawa homeowners end up keeping one number rather than two.

The headline number is the reputation. On its Google Business Profile, read on September 27, 2026, the rating stood at 5.0 across 219 reviews. A perfect average at that volume is uncommon, and it generally signals a company small enough that the owners are still involved in most jobs. There is also a Better Business Bureau listing under a Nepean address, and an active Facebook page. The company states its plumbers are licensed and insured; ask for the licence number and a certificate of insurance before work starts, which is normal practice and no trouble for a legitimate outfit.

Hours are published as open 24 hours, seven days, and the site promotes 24/7 emergency scheduling. Worth understanding what that means in practice. Answering the phone around the clock is not the same as a technician on your step at 3am, and after-hours plumbing in Ontario almost always carries a premium call-out rate. Ask what the overnight or weekend minimum is, whether it covers a fixed block of labour, and whether diagnostic time is billed separately. On a burst supply line in February, you will pay it regardless, but knowing the number in advance changes how you handle it.

Who this suits: homeowners and small commercial landlords across the city and the rural fringe, from Carp and Richmond out to Navan and Sarsfield, who want a single crew for repairs, drain trouble and fixture upgrades. Who it may not suit: anyone needing large-scale mechanical contracting, multi-storey new construction or licensed gas work, none of which the profile lists. Heating appears only as hydronic, so a furnace or forced-air problem belongs elsewhere.

On permits and paperwork, anything structural in the drain, waste and vent system, a backwater valve install or a service replacement, typically needs a City of Ottawa plumbing permit and inspection. Confirm who pulls it. Ottawa also runs a residential protective plumbing grant for backwater valves and sump pumps in eligible areas, so if that valve is on your list, ask whether the job would be documented to qualify. Compared with the larger franchise operators in the Ottawa market, b w plumbing is the smaller, owner-led alternative, which usually means more direct communication and less rigid flat-rate pricing. Get the quote in writing, ask whether parts and labour warranties differ, and clarify whether the advertised seasonal discounts still apply when you book.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship