Company Facts
The Super Plumber - Ottawa at a Glance
The work
- Best for
- urgent drain, sewer and water heater work at any hour in Ottawa
- Primary service
- Plumbing
Where
- Headquarters
- Ottawa, ON
- Service area
- 2 cities
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on The Super Plumber - Ottawa
A 4.9 average across 478 Google reviews is the kind of number that is hard to fake and harder to maintain, and it is the strongest thing on this profile. The branch model brings real advantages, overnight dispatch and camera diagnostics among them, though it also brings advertised offers with conditions, so pin down the scope in writing before work starts. Good first call for drains, sewers and water heaters; get a second quote if the job turns into a full sewer replacement.
Best for: urgent drain, sewer and water heater work at any hour in Ottawa
What We Like
- 4.9 stars from 478 reviews on its Google Business Profile, read September 26, 2026
- Published hours list open 24 hours, seven days a week
- Deep drain and sewer capability, including hydro jetting, camera inspection and trenchless repair
- Covers water treatment as well as plumbing, useful for hard water and rural wells
- Trading since 2006 per its own website, with branches in several Canadian cities
Things to Consider
- Advertised fixed-price offers carry conditions, so confirm what is excluded before work starts
- Part of a multi-city operation rather than a single local owner-operator, which suits some buyers more than others
- After-hours and emergency work typically costs more than a scheduled weekday visit
- Licensing, insurance and warranty terms are not detailed in this profile and should be confirmed directly
Google Reviews for The Super Plumber - Ottawa
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 478 Google reviews
Review data updated September 27, 2026
Rating Distribution
- 5 stars95%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star1%
iAbout this distribution
The distribution reflects the 478 Google reviews available when this profile's review data was last refreshed on September 27, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why The Super Plumber - Ottawa Made Our Top 8
It took first place in Best Plumbers in Ottawa, ON.
Areas Served
Based in Ottawa, ON.
- Ottawa, ON · HQ
- Nepean, ON
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About The Super Plumber - Ottawa
Plumbing in Ottawa splits roughly into two worlds. There is the century-old brick and stone housing in Centretown, the Glebe, Sandy Hill and Hintonburg, where clay or cast iron laterals, galvanised supply lines and tree roots cause most of the trouble. Then there are the suburbs, Barrhaven, Kanata, Riverside South and Orleans, where the pipes are newer but sump pumps, backwater valves and hot water tanks reaching the end of their service life keep crews busy. The service list from the super plumber ottawa reads like it was built for both: drain cleaning, hydro jetting, sewer line repair, trenchless sewer replacement, perimeter drains and camera inspection on one side, and repiping, Poly B replacement, shower valves, faucets, toilets, sump pumps and leak detection on the other.
Water heaters are a substantial part of the offering, tank and tankless. In a city where a good share of homes still sit on rental tanks from the old utility arrangement, the decision to buy outright, switch to tankless or simply replace like for like is worth a conversation before the truck arrives. Water treatment is the other pillar. Ottawa's municipal supply is moderately hard and well water in the rural fringe, Cumberland, Osgoode, West Carleton, ranges from hard to iron-heavy, so softeners and filtration systems are genuinely useful rather than an upsell in every case. The company also lists well pump work, which matters if you are outside the serviced area.
The operation is a branch rather than a one-truck local shop. Its own site describes crews in Victoria, Nanaimo, Parksville and Ottawa, with a shared booking line and a set of national promotions, including a headline main drain clearing price with a camera inspection and a whole-home plumbing inspection offer. Treat those as advertised offers with conditions attached, and ask what falls outside them. A drain clearing price, for instance, usually assumes a reachable cleanout and a line that can actually be cleared; root intrusion or a collapsed clay pipe becomes a different job at a different number. Get the scope and the exclusions spoken aloud before anyone opens a toolbox.
On evidence, the Google Business Profile read on September 26, 2026 showed 4.9 stars from 478 reviews. That is a deep sample, and a score that high across that many reviews is harder to sustain than a perfect five from thirty. The company separately claims more than a thousand five-star reviews across its network, which is a company-wide figure rather than an Ottawa one. Published hours say open 24 hours, seven days, and the site promotes 24/7 emergency response plus same-day repairs.
Who does this suit? Householders with an urgent problem, a frozen or burst line in February, sewage backing into a basement floor drain, no hot water on a long weekend, are the natural fit, because a company staffed for overnight dispatch can usually get someone moving when a solo plumber cannot. It also suits anyone who wants diagnostics rather than guesswork, since camera inspection and leak detection are named services. If you are running a tightly budgeted renovation and want the lowest hourly rate on a straightforward rough-in, a smaller independent contractor may quote less. Larger outfits tend to price by the job, and after-hours calls carry a premium almost everywhere in the trade.
Questions worth asking: is the plumber attending licensed in Ontario and is the company insured; does the price include the callout and any diagnostic fee; who pulls the City of Ottawa plumbing permit on a repipe, sewer replacement or new drain, and is the inspection cost in the quote; what warranty applies to labour as opposed to the manufacturer's coverage on a tank, softener or pump; and if a sewer replacement crosses the City right of way, who handles the road cut approval and restoration. Ask for the camera footage or still images after an inspection, and keep them. On a trenchless job, confirm whether the method is pipe bursting or lining, because access pits, landscaping and driveway damage differ between the two. For water treatment, ask for a water test result rather than a general recommendation. The super plumber ottawa publishes a phone number and a booking form, and a YouTube channel and Facebook page are linked from the site, which is worth a look if you want to see how the company presents its work before you call.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
478 customer reviews
TenBestFind
Editorially reviewed
Ranked #1 in Ottawa plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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The Super Plumber - Ottawa FAQs
Does The Super Plumber Ottawa work nights and weekends?
Published hours list open 24 hours, seven days a week, and the company promotes 24/7 emergency service plus same-day repairs. Expect after-hours rates to be higher than a booked weekday appointment, which is standard across the trade. Ask what the callout charge is before the truck is dispatched.
How good are the reviews?
The Google Business Profile showed 4.9 stars from 478 reviews when read on September 26, 2026. That is a large sample for a local plumbing company, so the average carries more weight than a perfect score from a handful of reviews. The company also claims more than a thousand five-star reviews across all its branches, which is a network-wide figure.
Is the advertised main drain clearing price really fixed?
It is an advertised offer with conditions, so treat the number as a starting point. Drain clearing prices generally assume accessible cleanout and a line that can be cleared mechanically. If the camera finds root intrusion, a break or a collapsed section, that becomes separate repair work. Ask for the exclusions and the price of the next step before anyone starts.
Do they handle older Ottawa homes with clay or galvanised pipe?
Yes, the service list includes house repiping, sewer line repair, trenchless sewer replacement and camera inspection, which are the standard tools for older central Ottawa housing. Homes in areas like Sandy Hill or the Glebe often have clay laterals with root intrusion and galvanised supply lines that restrict flow, and a camera inspection is the sensible first step before committing to any dig.
Who pulls the permit on a sewer or repipe job?
Confirm this directly before work begins. Plumbing permits are required by the City of Ottawa for work like drain replacement, sewer repair and repiping, and the contractor normally applies and arranges inspection. Ask whether the permit fee and inspection are included in the quote, and if the work crosses the municipal right of way, who handles the road cut approval and restoration.
Do they do water softeners and filtration?
Yes, water softeners and water filtration systems are both listed services, as is well pump work. Ottawa's municipal water is moderately hard, and private wells in the rural townships can carry iron and sulphur. Ask for a water test result rather than a general recommendation so the equipment matches what is actually in your supply.
Is this a local Ottawa company?
It operates an Ottawa branch at 1181 Parisien Street with local plumbers, but the business is part of a wider Canadian operation. Its own site lists crews in Victoria, Nanaimo and Parksville alongside Ottawa, and says it has been trading since 2006. Bookings go through a shared phone line and web form.
Is The Super Plumber - Ottawa licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does The Super Plumber - Ottawa serve?
Ottawa, Nepean. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does The Super Plumber - Ottawa offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 27, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.