Brent Jansen Plumbing & Heating Ltd

Company Facts

Brent Jansen Plumbing & Heating Ltd at a Glance

By the numbers

Google rating

4.7out of 5

Customer reviews

455on Google

In business

33years

Rating and review count pulled from Google on September 27, 2026. Years counted from 1993.

What We Like

• 4.7 rating from 455 reviews on its Google Business Profile as of September 27, 2026
• Trading in Greater Victoria since 1993, per its own website
• Published hours show 24 hour availability, seven days a week
• Camera inspections with recorded footage for drainage diagnosis
• Maintenance contracts available for residential, commercial and property management clients
• Billing structure explained publicly, including the one hour minimum and drive time

Things to Consider

• Time and materials billing means the final cost is not fixed before work starts
• Hourly rates vary by service type and the website notes they change over time
• No pricing figures are published, so you need to ask for the current rate on the call

Google rating

4.7

Based on 455 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars90%
• 4 stars2%
• 3 stars2%
• 2 stars2%
• 1 star5%

Older houses are the thread running through much of what this company handles. Victoria has a housing stock that includes a great deal of pre-war and mid-century building, and the plumbing inside those walls tells its own history: galvanised supply lines that have narrowed to the width of a pencil, cast iron drains with rough interiors that catch everything, clay laterals out to the street with roots feeling their way through the joints. Brent jansen plumbing heating ltd markets an old home service specifically, and the supporting work it lists, camera inspections with recorded footage, water service repairs and replacements, drainage cleaning, is exactly the toolkit those properties demand.

The day to day range is broad. Water heaters in all three common configurations, electric, gas and on-demand, for installation and servicing. Fixture repairs and replacements, which covers the leaking kitchen tap through to a full bathroom refit. Pump repairs, useful in the many Victoria properties with sump or sewage ejector setups. Backflow tests and installations, which commercial premises and irrigation systems in BC are generally required to keep current. Maintenance contracts sit alongside all of it, aimed at property managers and commercial owners who want plumbing looked at on a schedule rather than in a panic.

Billing is the part worth understanding before you call. The company sets out an hourly structure on its own site: a one hour minimum that includes drive time to the job, then fifteen minute increments at a prorated rate after that. Rates vary by category, so residential, commercial, property management and emergency are not priced the same, and the site notes rates change over time. That is a more candid explanation than many trades publish, and it tells you something useful. Time and materials suits diagnostic work and unpredictable jobs well, because you pay for what the job actually takes. It is less predictable than a flat quote on a straightforward swap, so on a defined piece of work it is fair to ask for an estimate of hours up front.

Who is it a good fit for? Homeowners in the older neighbourhoods, Fernwood, James Bay, Oak Bay, Esquimalt, who need someone to find out what is happening inside a drain before committing to digging anything up. Property managers with multiple buildings who want a single contract. Anyone who has had a failure overnight and needs a phone answered, since the published hours are twenty four seven across all seven days. It is probably less of a fit if you want a fixed price quoted sight unseen over the phone, or if you are shopping purely on hourly rate, because a long established firm with a full crew rarely competes at the bottom of the market.

The reviews give a reasonable picture. A 4.7 average from 455 reviews on the Google Business Profile, read on September 27, 2026, is a substantial body of feedback for a single trade business in a city the size of Victoria. Averages that high across that many entries usually reflect consistent crews rather than one strong technician, though it is always worth reading the lower-scored reviews to see what the recurring complaint is, since every busy plumbing firm has one.

Questions worth asking on the first call: what the current hourly rate is for your category of work, whether emergency and after hours calls carry a different rate, roughly how many hours the job is expected to take, and whether a camera inspection is included in a drain diagnosis or billed separately. If the job involves replacing a water service line to the property, ask who handles the municipal side, because permits and restoration in the City of Victoria, Saanich and Oak Bay are not identical and the paperwork affects both cost and timeline. For water heater replacements, confirm the venting arrangement is suitable, particularly in older homes where a gas unit may need work beyond the tank itself.

Compared with the alternatives locally, brent jansen plumbing heating ltd sits in the established, full-service tier rather than among the newer one-van operations. The trade-off is familiar. You get depth, round the clock availability and equipment like drain cameras that a solo plumber may not carry, and you pay an hourly rate that reflects running a company of that size. For a straightforward tap washer that may be more than you need. For a drain that keeps backing up and nobody has yet explained why, it is the sort of outfit built for the job.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship