Company Facts
Callaway Plumbing & Drains Ltd at a Glance
The work
- Best for
- drain cleaning and camera-located sewer or perimeter drain repairs in older Victoria homes
- Primary service
- Plumbing
Where
- Headquarters
- Victoria, BC
- Service area
- 2 cities
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Callaway Plumbing & Drains Ltd
A 5.0 average across more than 1,500 Google reviews is rare at that volume, and it points to a company that has handled a great many ordinary Victoria call-outs without upsetting people. The drain focus is genuine rather than decorative, and camera locating before excavation is the right instinct in a city full of clay tile and tree roots. Just pin down the after-hours rate and the warranty terms on the phone, because neither is published.
Best for: drain cleaning and camera-located sewer or perimeter drain repairs in older Victoria homes
What We Like
- 5.0 rating from 1,545 Google reviews, read September 27, 2026
- Drain cleaning specialisation with camera inspection to locate roots and pipe failures
- Published hours show 24 hour availability every day, with a separate emergency line
- Certified backflow testing and installation for cross-connection control
- Stated service area from Victoria out to Sidney and the West Shore
- Online tool gives a price range before any site visit
Things to Consider
- After-hours and emergency call-out rates are not published, so ask before booking
- Online price ranges are estimates, not quotes, and still need an onsite visit
- Licensing, insurance, Red Seal staffing and award claims come from the company's own site
- No mention of gas fitting, heating or new-construction plumbing packages
Google Reviews for Callaway Plumbing & Drains Ltd
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
5.0
Based on 1545 Google reviews
Review data updated September 27, 2026
Rating Distribution
- 5 stars97%
- 4 stars2%
- 3 stars0%
- 2 stars0%
- 1 star0%
iAbout this distribution
The distribution reflects the 1545 Google reviews available when this profile's review data was last refreshed on September 27, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why Callaway Plumbing & Drains Ltd Made Our Top 10
It holds position 4 in 10 Best Plumbers in Victoria, BC.
Services Offered
Areas Served
Based in Victoria, BC.
- Victoria, BC · HQ
- Saanichton, BC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Callaway Plumbing & Drains Ltd
Old Victoria housing and drains do not get along. Fairfield, James Bay, Oaklands and much of Saanich were built long before ABS and PVC, so clay tile and cast iron are still carrying waste and stormwater under a lot of yards, and the mature Garry oaks, cedars and maples that make those streets pleasant send roots straight into every joint they can find. That is the work callaway plumbing drains ltd was built around. Drain cleaning is listed first on its own site, and the company says its camera equipment lets it view, record and locate exactly where roots are intruding or where a pipe has failed, which matters because the alternative is guessing and excavating.
Beyond drains, the range covers what most households actually phone about. Leaking taps and running toilets. Fixture swaps. Kitchen and bathroom installations, including the plumbing side of a renovation. Hot water heaters and tanks, whether that is a like-for-like tank replacement or a change of setup. The company also says it is certified to test and install backflow prevention devices for cross-connection control, which is the sort of work irrigation systems, boiler fills and commercial premises in the CRD need on a recurring schedule rather than in an emergency.
Published hours read as open 24 hours every day of the week, and the website carries an emergency service line alongside the main booking number. Anyone calling a plumber overnight should still ask the same question they would ask anywhere: what the after-hours call-out charge is, whether there is a minimum labour period, and whether that rate changes on a weekend or a statutory holiday. The site offers a free quote and an online tool that produces a price range from a few questions about the job before any visit, which is a reasonable way to sanity-check your budget, though a range generated online is not a quote and a plumber still has to see the work.
The review record is the strongest single piece of evidence here. Reading the Google Business Profile on September 27, 2026 showed a 5.0 rating across 1,545 reviews. Volume at that level takes years of steady residential call-outs to accumulate, and it tells you the day-to-day experience is consistent rather than telling you much about any one type of job. The company also displays a BBB seal claiming an A plus rating and a Best of Houzz service award on its own pages, which are its claims rather than anything verified here.
Who it suits: homeowners in the core and up the peninsula dealing with a drain that keeps backing up, a perimeter drain that has stopped moving water in a wet November, or a tank that has given out at the wrong hour. Small commercial and strata clients needing scheduled backflow testing also fit. Who it may suit less: anyone needing a large new-construction plumbing package, a gas fitting job, or specialist heat pump and hydronic heating work, none of which the brief lists. It is worth asking directly if your job falls outside drains, repairs, installs, tanks and backflow.
Victoria's rainfall pattern shapes half of this trade. Perimeter drains around older foundations silt up and collapse, and the first sign is usually water in a basement rather than a slow drain indoors, so a camera run before the wet season is cheaper than the repair after it. Where a repipe is on the table, a Victoria homeowner should ask whether galvanised supply lines are being replaced in full or in sections, what wall and ceiling openings will be left behind, who patches them, and whether a plumbing permit is required through the relevant municipality, since the City of Victoria, Saanich, Oak Bay and Langford each run their own permitting.
Compared with the alternatives locally, the market splits between larger multi-trade companies that bundle plumbing with heating and sheet metal, and smaller owner-operators who are excellent but hard to reach at 2am. callaway plumbing drains ltd sits between them: drain-specialised, staffed rather than a one-van operation, with round-the-clock availability claimed across Victoria to Sidney and the West Shore. Before booking, confirm the plumber attending holds Red Seal certification if that matters to you, get the diagnosis in writing with camera footage where a drain is involved, and ask what warranty covers both the parts and the labour.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
5.0/ 5
1545 customer reviews
TenBestFind
Editorially reviewed
Ranked #4 in Victoria plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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Callaway Plumbing & Drains Ltd FAQs
Does Callaway Plumbing and Drains answer calls at night?
Published hours show open 24 hours, seven days a week, and the website lists an emergency service contact alongside the main booking number on 250-216-7159. Overnight and weekend work in this trade normally carries a higher call-out rate and a minimum charge, and those figures are not published, so confirm them on the phone before the van is dispatched.
What areas does callaway plumbing drains ltd cover?
The company says it provides plumbing and drain service from Victoria to Sidney and the West Shore. That takes in the core municipalities, Saanich and the peninsula, plus Langford, Colwood and the surrounding West Shore communities. If you are further up island, ask when you call.
How reliable is the review record?
The Google Business Profile showed a 5.0 rating from 1,545 reviews when read on September 27, 2026. That is a large sample for a Victoria trade business and suggests consistent day-to-day service, though a headline average tells you little about how any single complex job went.
Can they find out why a drain keeps backing up?
Yes. The company states it uses camera equipment to view, record and locate root intrusion or a broken section of pipe, and the same gear can map where pipes run if you are planning a renovation or subdivision. In older Victoria neighbourhoods with clay tile laterals and big trees, locating the fault before excavating usually saves money.
Do they handle backflow testing for a strata or business?
The website says the company is certified to test and install backflow prevention devices for cross-connection control. That covers irrigation and commercial premises that need scheduled annual testing rather than emergency attendance, so it is worth asking about a recurring booking.
Will I get a price before anyone visits?
The site offers a free quote and an online questionnaire that produces a customised price range for jobs like a drain repair, a water heater swap or a bathroom repipe. Treat that range as a budgeting guide. A firm price needs someone on site looking at the actual pipework.
Do I need a permit for a repipe in Victoria?
Often yes, and it depends on your municipality. The City of Victoria, Saanich, Oak Bay and the West Shore municipalities each administer their own plumbing permits and inspections. Ask the plumber who pulls the permit, what inspections are scheduled, and how the drywall openings get patched afterwards.
Is Callaway Plumbing & Drains Ltd licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Callaway Plumbing & Drains Ltd serve?
Victoria, Saanichton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Callaway Plumbing & Drains Ltd offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 27, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.