Island Plumbing & Mechanical Ltd

Company Facts

Island Plumbing & Mechanical Ltd at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

58on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 4.8 rating from 58 reviews on the Google Business Profile, read September 27, 2026
• Plumbing and natural gas work handled by the same company, useful for water heater changeovers
• Hours published as 24 hours a day, seven days a week, with same-day service claimed for most repairs
• Cast iron to ABS sewer replacement and supply line upgrades suited to older Victoria housing stock
• States Red Seal journeyman plumbers and a one-year warranty on plumbing parts and labour

Things to Consider

• The website gives two different figures for years in business, over 35 in one place and 45 in another
• Home-based operation with a small crew, so non-urgent bookings may wait behind emergencies
• Electrical services are mentioned once on the site with no supporting detail
• No pricing published, so after-hours and call-out rates need confirming by phone

Google rating

4.8

Based on 58 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars91%
• 4 stars3%
• 1 star5%

Repair and replacement is the bread and butter here. The service list covers residential plumbing of the everyday kind, clearing clogged drains, hooking up appliances, chasing water leaks, swapping toilets, sinks, taps and tubs, alongside the bigger-ticket items that tend to arrive without warning. Hot water tanks get their own billing, with electric, gas and tankless units all named, and the company suggests a tank over ten years old is a replacement candidate rather than a repair one. That is a reasonable rule of thumb in this climate, and worth knowing before you pay for a diagnostic on a fifteen-year-old unit.

Gas work sits alongside the plumbing, which matters more in Victoria than it might elsewhere. Natural gas fitting is a separate ticket from plumbing in British Columbia, so a single company that handles both can do a water heater changeover, the gas line and the venting without a second trade booking. Island Plumbing & Mechanical Ltd lists gas repairs, installations, maintenance and inspections, and points customers toward FortisBC rebates, which do periodically apply to high efficiency water heating equipment. Ask which rebates are current at the time of your job, since the programs change and no directory listing should be treated as the final word on eligibility.

The sewer and supply side is where the local housing stock comes into play. Plenty of homes in Fairfield, Fernwood, James Bay and the older Saanich neighbourhoods still have cast iron drainage or galvanized supply, and both fail in predictable ways. Cast iron scales up from the inside until drains run slow, then it cracks at the bell joints. Galvanized supply lines choke down and you notice it as weak pressure at the shower before you notice it anywhere else. The company offers replacement of old cast iron with modern ABS and upgrades to supply lines, and pitches inspection of water and sewer lines as a preventive step for older houses. That is honest advice for the area, and a camera inspection before you buy or before you finish a basement is money well spent.

Commercial and light industrial work is also on the menu, described as drain issues, backflow testing and boiler repair for businesses and commercial property. Backflow assembly testing is a regulated annual requirement for many premises in the region, so it is a useful thing to have on the same call sheet as the repair work. Larger facilities with complex mechanical rooms may still be better served by a dedicated mechanical contractor with a bigger service department.

How the outfit works day to day is fairly clear from what it publishes. It is home-based, run out of a residential address in the Torquay area of Saanich, with crews dispatched to jobs rather than a showroom or trade counter to visit. Availability is the selling point, with emergency service listed every day of the year. Anyone who has had a tank let go on a Sunday knows what that is worth, though it is always sensible to ask what the after-hours rate is, whether there is a minimum charge, and whether the call-out fee is credited against the repair. A one-year warranty on parts and labour is stated on the site, so confirm it in writing on your invoice.

The review picture is encouraging without being enormous. A 4.8 average from 58 reviews on the Google Business Profile, read on September 27, 2026, reflects steady satisfaction over time rather than a recent surge of feedback. Compared with the larger franchise operations working Greater Victoria, a smaller local company like island plumbing mechanical ltd tends to mean fewer trucks but more chance of speaking to someone who has been on the tools for decades. The trade-off is scheduling. When one or two crews are already committed, a non-urgent fixture swap may wait.

Before you book, get the Red Seal certification confirmed for the tradesperson attending, ask whether a permit is needed for your job, and clarify whether quotes are fixed or time and materials. For sewer replacement, ask about restoration of driveways or landscaping, because the digging is often the larger cost. One small inconsistency to note on island plumbing mechanical ltd: the website says over 35 years in business in one place and 45 years in another, and it mentions electrical services on a single page without further detail. Worth clarifying directly if either point matters to your job.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship