Company Facts
The Clear Choice Plumbing & Heating at a Glance
The work
- Best for
- insurance-driven Poly B replacement and repiping in Greater Victoria homes
- Primary service
- Plumbing
Where
- Headquarters
- Victoria, BC
- Service area
- 2 cities
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on The Clear Choice Plumbing & Heating
The Poly B focus is the most useful thing on this profile, because it is the single most common plumbing headache in Victoria housing and it is not a job you want a generalist learning on. A 4.9 average across 626 Google reviews as of September 27, 2026 is strong for a business that started in 2019. The gap worth closing is the weekend one, since emergency plumbing is advertised while published hours stop on Friday at five.
Best for: insurance-driven Poly B replacement and repiping in Greater Victoria homes
What We Like
- Certified Poly B replacement and whole home repiping, the defining plumbing issue in 1980s and 1990s Victoria housing
- 4.9 average from 626 reviews on its Google Business Profile, read September 27, 2026
- Broad scope covering drains, sewer and water main work, hot water tanks, gas lines and fixtures
- Office booking plus multiple named plumbers, so jobs are not dependent on one person's schedule
- Strata and commercial plumbing listed as distinct services
- Service area stated as Victoria, Saanich, Oak Bay, Langford, Colwood, View Royal and Esquimalt
Things to Consider
- Published hours are weekdays only, with Saturday and Sunday shown as closed, despite emergency plumbing being advertised
- Two trading names, Clear Choice Plumbing & Heating and The Smell Good Plumbers, which can cause confusion when checking records
- Upfront pricing, warranty and financing are the company's own claims and should be confirmed in writing
- No published price ranges, so call out and after hours rates need to be asked about directly
Google Reviews for The Clear Choice Plumbing & Heating
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 626 Google reviews
Review data updated September 27, 2026
Rating Distribution
- 5 stars96%
- 4 stars3%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 626 Google reviews available when this profile's review data was last refreshed on September 27, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why The Clear Choice Plumbing & Heating Made Our Top 10
It holds position 6 in 10 Best Plumbers in Victoria, BC.
Services Offered
Areas Served
Based in Victoria, BC.
- Victoria, BC · HQ
- Saanichton, BC
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About The Clear Choice Plumbing & Heating
Victoria has a plumbing problem that most Canadian cities do not share to the same degree, and it goes by four characters: Poly B. Grey polybutylene supply pipe went into tens of thousands of BC homes between the mid 1980s and the late 1990s, and today it is the reason insurers write exclusions, raise premiums or refuse to renew. Certified Poly B replacement sits at the front of this company's service list, with PEX as the replacement material, and that alone tells you which part of the local market it is built around. If you have had a letter from your insurer, or a home inspection flagged grey pipe behind a laundry room panel, this is the kind of shop that does that work week in and week out.
The rest of the list is wider than the headline suggests. Hot water tanks and tankless units, water heater repair, drain cleaning and hydro jetting, sewer camera inspections, underground sewer line and water main repair, perimeter drains, sump pumps, septic repairs, grease trap replacement, gas line repair and the ordinary run of toilet, faucet and tub and shower jobs. Commercial and strata plumbing appear as their own categories, which matters in a city with as much converted and multi unit housing as Victoria. A strata job is a different animal from a single family call, with a property manager in the loop, shared stacks, and neighbours who need notice before the water goes off.
The trading name confuses some people, so it is worth setting out plainly. The registered business is Clear Choice Plumbing & Heating, and the public brand is The Smell Good Plumbers, which is where the website lives. Anyone researching the clear choice plumbing heating will find both names attached to the same Yates Street operation and the same phone number. The company dates itself to 2019 on its own site, and its Google Business Profile carried a 4.9 average from 626 reviews when read on September 27, 2026. That volume in roughly six years of trading points to a decent number of calls going through the books, and the named reviews visible on its own site mention office booking, a technician quoting, and a second tradesperson assisting the repair, which suggests a dispatched crew rather than a single owner operator van.
How it says it works: an on site appointment, a diagnosis, then repair or replacement options priced before anything starts. The site repeats the upfront pricing claim often and mentions a Smell Good Warranty and 0% financing through Financeit. Treat all of that as the company's own claim and ask for the specifics in writing. Warranty language is worth pinning down on repipes in particular, since a whole home job involves both a labour warranty from the installer and a manufacturer warranty on the PEX, and the two are not the same thing.
Geography shapes the work here. Fairfield, James Bay and Fernwood carry older cast iron and clay laterals with root intrusion from mature boulevard trees, which is why camera inspection before quoting a sewer replacement is not an upsell but basic diligence. The Westshore, Langford and Colwood side skews newer, which pushes the mix toward Poly B and tank replacements. Victoria's wet winters and the number of older houses on sloped lots mean perimeter drain and sump work is a genuine seasonal category, not an afterthought. Excavation in the core also means permits and municipal coordination, so ask who pulls them and who handles the service connection with the city.
One practical point before you call. Published hours are 7 AM to 5 PM Monday to Friday, with Saturday and Sunday shown as closed, even though emergency plumbing appears on the service list. Confirm what after hours actually means, what the call out fee is, and whether the rate changes in the evening. Also ask, if it matters to you, whether the person quoting is the person doing the work, and get the quote itemised rather than as a single number.
Who it suits: homeowners facing an insurance driven repipe, people replacing a tank that has started weeping, and anyone wanting a company large enough to send two plumbers and a scheduler. Who it suits less: anyone who needs a weekend responder guaranteed, or someone hunting the cheapest possible price on a single small repair. Compared with the one van operators around Greater Victoria, the clear choice plumbing heating outfit is set up more like a small company with office support, and that generally means faster booking and firmer process, at whatever the market rate turns out to be.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
626 customer reviews
TenBestFind
Editorially reviewed
Ranked #6 in Victoria plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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The Clear Choice Plumbing & Heating FAQs
Is The Smell Good Plumbers the same company as Clear Choice Plumbing & Heating?
Yes. The registered business is Clear Choice Plumbing & Heating and it operates publicly as The Smell Good Plumbers, which is the name on its website and social profiles. Both point to the same Yates Street address in Victoria and the same phone number, so searches for the clear choice plumbing heating and for the Smell Good brand lead to one operation.
Do they do Poly B replacement for insurance requirements?
Poly B replacement is listed first among their services, with PEX described as the replacement material. Insurers in BC commonly ask for removal of grey polybutylene supply pipe before renewing or issuing a policy. Ask for documentation of the completed work and details of any warranty, as insurers usually want evidence rather than a verbal assurance.
What areas around Victoria do they cover?
Its site lists Victoria, Saanich, Oak Bay, Langford, Colwood, View Royal, Esquimalt and Greater Victoria generally. If you are on the Peninsula or further up the highway, confirm coverage and any travel charge when you book.
Are they open on weekends for emergencies?
Published hours are 7 AM to 5 PM Monday to Friday, with Saturday and Sunday listed as closed. Emergency plumbing does appear on the service list, so call to ask what after hours coverage actually exists and what the call out rate is outside normal hours.
How reliable is the 4.9 rating?
The 4.9 average came from 626 reviews on the company's Google Business Profile, read on September 27, 2026. That is a substantial sample for a business trading since 2019. As with any rating, it is worth reading recent reviews about work similar to yours, since a good faucet swap says little about a sewer replacement.
What should I ask before booking a repipe or sewer replacement?
Ask for an itemised written quote, who pulls the permit, and exactly what the warranty covers and for how long. On sewer work, ask whether a camera inspection is done before quoting and whether you get to see the footage. On a repipe, confirm how many walls are opened, who patches drywall, and whether that cost is inside or outside the quoted figure.
Do they handle strata and commercial plumbing?
Both are listed as separate services, alongside grease trap replacement, which points to some food service experience. Strata jobs involve coordination with property managers and notice to neighbours before shutting off water, so discuss scheduling and access arrangements early.
Is The Clear Choice Plumbing & Heating licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does The Clear Choice Plumbing & Heating serve?
Victoria, Saanichton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does The Clear Choice Plumbing & Heating offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
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About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 27, 2026
- Google review data updated
- September 27, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.