Wade Roberts Plumbing

Company Facts

Wade Roberts Plumbing at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

1061on Google

In business

21years

Rating and review count pulled from Google on September 27, 2026. Years counted from 2005.

What We Like

• 4.8 from 1,061 Google reviews as of September 27, 2026, an unusually deep review base for the local market
• Published hours of open 24 hours, seven days, with the company stating live phone support around the clock
• Licensed gas contractor number LGA0101212 published on its own website, covering fitting, fireplaces, furnaces and boilers
• Poly-B pipe replacement listed as a named service, relevant to late-1980s and 1990s homes across the region
• Trading since 2005 per its own site, with both residential and commercial work

Things to Consider

• Two different phone numbers appear across the Google profile and the website, so confirm which one reaches dispatch
• Awards, BBB recognition and the one-year warranty are the company's own claims and are not independently verified here
• Round-the-clock coverage and a dispatch team carry overhead, so expect to pay more than a single-van operator on simple jobs
• The profile does not list pricing, so call-out fees and diagnostic charges need to be confirmed before booking

Google rating

4.8

Based on 1061 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars93%
• 4 stars3%
• 3 stars1%
• 2 stars0%
• 1 star3%

Greater Victoria plumbing splits roughly into three eras of housing, and each one creates its own repair list. There are the pre-war houses in Fairfield, James Bay and Oak Bay with galvanised supply lines and cast iron drains that fail from the inside out. There are the post-war and 1970s Saanich neighbourhoods. And then there is the wave of late-1980s and 1990s construction through Central Saanich, Langford and Colwood where Poly-B grey plastic supply pipe was standard, and where insurers now ask pointed questions at renewal. Wade Roberts Plumbing lists Poly-B replacement as a named service alongside its drain and heating work, which tells you something about where the demand on this part of the Island actually sits.

The service list is broad. Residential and commercial plumbing, emergency call-outs, drain cleaning and clogged drain repair, hot water heaters and tank replacement, furnaces and boilers, gas service and gas fitting, gas fireplaces, heating and cooling, backflow prevention, and water filtration. Gas work is worth flagging separately, because in British Columbia it needs a licensed gas contractor and Technical Safety BC permits for most installations. The company publishes licence number LGA0101212 on its website, which is the kind of detail a reader can check rather than take on faith.

Who it suits: people who want one company for both the plumbing and the heating side, since a boiler or a gas fireplace sits at the intersection of the two and splitting the job between trades tends to slow things down. It should also suit anyone who has had trouble getting a human on the line after hours. Published hours are open 24 hours, every day, and the company says live support runs around the clock with online booking available. Less obviously a fit if you are shopping purely on hourly rate. A company with a fleet, a dispatch team and 24/7 answering carries overhead, and that shows up in the invoice.

Day to day, the stated approach is a diagnostic visit where the technician looks at the wider system before pricing, then a walkthrough of options with an upfront figure before anything gets cut or drained. The website also mentions a one-year warranty on completed work and a follow-up after the job. Those are the company's own claims rather than anything independently confirmed, so treat them as the terms to get in writing on the work order.

The reputation signals are strong on volume. A Google rating of 4.8 from 1,061 reviews, read on September 27, 2026, is a much deeper pool than most Victoria plumbers carry, and a score that high across four figures of feedback is hard to manufacture. The site also references Better Business Bureau recognition and local magazine coverage. Those are self-reported and worth a quick look yourself if they matter to your decision.

Before booking, ask a few specific things. What the call-out charge is outside business hours, and whether the diagnostic fee rolls into the repair if you proceed. Whether the quoted price is flat-rate or time and materials, because those produce very different bills on a job that turns out to be awkward. For gas appliance installs or a repipe, who pulls the permit and who arranges the inspection. On hot water tank replacement, whether the quote includes disposal of the old unit, a new expansion tank if the code requires one, and any seismic strapping. For Poly-B work, whether they are replacing the full system or only the accessible runs, and how drywall repair is handled, since that is often excluded and is a real cost.

Compared with the alternatives in this market, Victoria has plenty of one-van operators who will come cheaper on a straightforward tank swap, and a handful of larger regional companies with similar round-the-clock coverage. Wade Roberts Plumbing sits in the middle of that: a peninsula-based company with commercial and hotel clients as well as houses, long enough established to have a track record, and structured around scheduling and communication rather than the lowest number on the estimate. If price is the only variable, get two other quotes. If you want someone who answers at two in the morning when a supply line lets go, the 24-hour coverage is the reason to have the number saved.

About This Business Profile

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Sources checked

Issuing authorities, Google Business Profile, Company website

Sponsorship status

No commercial relationship