John The Plumber

Company Facts

John The Plumber at a Glance

By the numbers

Google rating

4.8out of 5

Customer reviews

340on Google

In business

20years

Rating and review count pulled from Google on September 27, 2026. Years counted from 2006.

What We Like

• 4.8 rating from 340 reviews on its Google Business Profile, read September 27, 2026
• Published hours of 7 AM to 11 PM, seven days a week
• Broad residential range, from clogged sinks to full sewer line replacement
• Water heater work covering gas, electric and tankless units
• Trading since 2006 according to its own website, with online booking available

Things to Consider

• Licensed, insured and two year warranty are claims from its own site, so ask to see documentation
• Presents as a residential company, so commercial and multi-unit work may be better placed elsewhere
• Same-day, seven-day availability generally carries a price premium over booking ahead with an independent
• The website lists a different phone number than the Google profile, so confirm which reaches the downtown team

Google rating

4.8

Based on 340 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars93%
• 4 stars3%
• 3 stars1%
• 2 stars1%
• 1 star2%

Downtown Toronto plumbing is a particular kind of work. Housing stock in the core ranges from Victorian semis in Cabbagetown and Kensington with clay sewer laterals and galvanised supply lines, to mid-century low-rises, to glass condo towers where the plumber's real problem is access, building rules and the concierge. A firm that handles both ends of that needs drain machines and camera gear as well as the patience to work in a bathroom the size of a closet. The service list here points in that direction, with clogged kitchen, bathroom and laundry sinks alongside sewer digs, backfilling and backwater valve installation.

The core of the day-to-day offering is drain cleaning and repair. Snaking blocked lines, camera inspection to find out why a line keeps blocking, hydro jetting for grease and scale, floor drain backups, sewage backups and sewer line cleaning. That matters in older parts of the city where root intrusion into a clay lateral is the usual culprit and a repeat clog every autumn is the symptom. If a camera shows a collapsed or root-filled line, the company says it prefers a dig and replacement over patch repairs, and describes itself as handling the excavation, the new line and the backfill. That is the honest answer for a badly failed lateral, though it also means a bigger job, a City of Toronto permit for work in the right of way, and a conversation about restoration of the front yard or driveway.

Water heaters are the other pillar. Repair and replacement, gas and electric tanks, and tankless installation. In a downtown house with a rental tank on a contract, the useful question is whether the unit is owned or rented before anyone touches it, because a rental replacement usually goes through the rental company. Gas work also requires the appropriate gas fitter qualification in Ontario, so ask who specifically is doing the connection. Sump pumps round it out, including battery backup units, which are genuinely worth the money in neighbourhoods that saw basement flooding during the summer storms of recent years.

Who is this a good fit for. Homeowners and condo residents with a problem that needs someone today, and people replacing fixtures or roughing in a bathroom renovation. John The Plumber presents itself as a residential company, so large commercial buildings, industrial plant and multi-unit property management portfolios are probably better served elsewhere. Anyone hunting purely on price should also know that same-day, seven-day availability tends to be priced accordingly. The published hours of 7 AM to 11 PM daily are unusually wide, and that availability is the main thing a reader is buying.

The reputation evidence is reasonably solid. A 4.8 rating from 340 reviews, read on the Google Business Profile on September 27, 2026, is a large enough sample that a few unhappy outliers will not have skewed it. The company says it has been in business since 2006 and links to a Better Business Bureau profile registered in Ottawa, which fits a firm that grew out of the capital and expanded west into the Greater Toronto Area. The site says the work is licensed and insured and carries a two year warranty, and those are the company's own claims rather than anything verified here, so ask for the licence number, the insurance certificate and the warranty terms in writing before any significant job.

Before booking, get clear on a handful of things. Whether there is a call-out or diagnostic fee and whether it is credited against the repair. Whether pricing is flat rate per job or hourly, and what happens if a drain clean turns into a camera inspection and then a dig. Whether evening and weekend hours inside the published window carry a premium. For condos, whether the plumber has worked in your building and knows the shutoff arrangements, because isolating a riser usually needs building staff involved. For sewer work, who pulls the permit and who is responsible for restoring hard surfaces.

Compared with the alternatives in the city, John The Plumber sits between the single-van independent who is cheaper but may be a week out, and the large franchise operations with heavy advertising and membership plans. Seven-day coverage, online booking and a visible review record are its strengths. The trade-off, as with most same-day operators, is that you are paying for the speed.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship