Premier PROS Plumbing & HVAC

Company Facts

Premier PROS Plumbing & HVAC at a Glance

By the numbers

Google rating

4.9out of 5

Customer reviews

626on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• 4.9 rating from 626 Google reviews, read September 27, 2026, a large sample for a firm founded in 2016
• Genuine 24/7 published hours, useful for freeze events and August AC failures
• Plumbing and HVAC under one roof, plus a remodeling arm for bathroom and kitchen work
• Full range of sewer work listed, including camera inspection and trenchless repair
• Water softening and filtration offered, which matters given local water hardness
• Maintenance plan covers bi-annual HVAC tune-ups and an annual plumbing inspection

Things to Consider

• Licence numbers shown on the website look like placeholder text, so verify real numbers on your estimate
• After-hours and emergency pricing is not published, so ask before dispatch
• Two phone numbers appear across listings, which can cause confusion when booking
• Service area stretches well north, so confirm arrival windows if you are past Loop 1604

Google rating

4.9

Based on 626 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars95%
• 4 stars1%
• 3 stars0%
• 2 stars0%
• 1 star3%

The combined plumbing and HVAC model is worth understanding before you call, because it changes what you get. A technician who arrives for a slab leak works for the same company that would later replace your evaporator coil, and the company also lists kitchen, bathroom and whole-home remodeling. That breadth can be genuinely useful in older San Antonio housing stock, where a bathroom renovation often turns into a repipe once someone opens a wall and finds galvanized pipe. It also means you should ask, on the phone, which side of the business the dispatched tech specializes in. A crew that runs sewer cameras all week is not the same crew that commissions a new variable-speed system.

On the plumbing side, the published service list runs to leak detection, fixture and toilet work, drain cleaning, water heater repair and replacement including tankless, sewer line repair and replacement, trenchless sewer repair, pipe repair, repiping, gas line work, and water softening and filtration. That last item matters more here than in most of the country. San Antonio's water is hard, drawn largely from the Edwards Aquifer, and scale is the quiet reason water heaters fail early and fixture cartridges seize. If a plumber recommends a softener, ask what hardness reading they measured rather than accepting a general statement about local water.

Heating and cooling covers AC repair, installation and maintenance, furnace work, indoor air quality equipment, and duct cleaning, sealing and installation. Commercial HVAC is listed too. In a city where cooling season effectively runs from April into October and attics hit brutal temperatures, duct condition and attic-mounted air handlers deserve attention during any AC quote. Ask whether a replacement bid includes a manual load calculation, new line set, and the electrical and permit work, because the gap between a cheap bid and a complete one usually sits in those details.

The round-the-clock hours are the practical draw for a lot of readers. Premier PROS Plumbing HVAC publishes 24 hour availability every day of the week, which matters when a supply line bursts during one of the hard freezes that have hit South Texas in recent winters, or when an air conditioner quits on a Sunday in August. Emergency work carries a different price structure almost everywhere, so ask directly what the after-hours dispatch or diagnostic fee is, whether it applies to weekends and holidays, and whether it is credited toward the repair if you proceed. Get that answer before the van rolls, not after.

What the reviews suggest is consistency. A 4.9 average across 626 reviews on the Google Business Profile, as read on September 27, 2026, is a large enough sample that isolated bad days get averaged out, and it points to a company that turns up when it says it will and communicates through the job. The website describes the business as licensed and insured with Master Plumbers on staff, and it links to a Better Business Bureau profile. Licence numbers shown on the site appear to be placeholder text rather than real registrations, so verify the actual Texas State Board of Plumbing Examiners and TDLR licence numbers on the invoice or estimate. Any legitimate Texas contractor will hand those over without hesitation.

The shop sits on South WW White Road on the east side, which puts it reasonably close to the older neighbourhoods inside Loop 410 where cast iron drains and post-war copper are common, while the listed service area extends out to Stone Oak, Shavano Park, Hollywood Park and Alamo Heights. Travel time to the far north suburbs at rush hour is a real factor, so confirm arrival windows if you are up past 1604.

Compared with the alternatives in this market, Premier PROS Plumbing HVAC sits between the one-truck plumber who charges less and cannot come at midnight, and the large regional chains with heavy advertising and rigid flat-rate books. Independent but properly staffed, with a service plan covering bi-annual HVAC tune-ups and an annual plumbing inspection for people who prefer scheduled maintenance to surprises. Ask for line-item pricing in writing, ask what warranty covers parts versus labour, and on any sewer work ask to see the camera footage yourself. Good contractors expect those questions.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship