Company Facts
Vaughan Plumbing & Heating at a Glance
The work
- Best for
- older Boston homes needing both plumbing and heating work from one contractor
- Primary service
- Plumbing
Where
- Headquarters
- Boston, MA
- Service area
- 7 cities
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Vaughan Plumbing & Heating
The review count is what stands out. Nearly 800 reviews at 4.9 on the Google Business Profile is a lot of residential jobs to get right, and it points to a company with real scheduling discipline rather than one that just answers the phone well. Pair that with a service list covering both boilers and repipes, and it is a sensible first call for an older Boston home with problems on both sides of the mechanical room.
Best for: older Boston homes needing both plumbing and heating work from one contractor
What We Like
- 4.9 from 776 reviews on its Google Business Profile, read September 4, 2026
- Published hours show 24 hours a day, seven days a week, useful in a January freeze
- Covers both plumbing and heating, including boilers and tankless water heaters
- Trading since 2008 per its own website, with a Hyde Park base close to Route 1 and 128
- Specialist leak work listed, including infrared detection and foundation leaks
Things to Consider
- Presented as residential work, so large commercial or new-build projects may not fit
- Pricing is described as upfront on its own site but no rates are published, so confirm after-hours call-out charges
- Licence numbers, insurance details and warranty terms are not stated in the material available and should be requested directly
Google Reviews for Vaughan Plumbing & Heating
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 779 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars97%
- 4 stars2%
- 3 stars0%
- 2 stars0%
- 1 star1%
iAbout this distribution
The distribution reflects the 779 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Melvin Guerra5.0Sean and Quinn were very helpful in servicing my steam boiler, they got the job done fast and gave me lots of information about up keeping the boiler especially throughout the winter season in order to improve the longevity of my heating system! new home owner so I had tons of questions and they answered all of them!September 2026Google
- Dan Gallant5.0What a pleasure to work with. Was able to easily make a next day appointment for service. George showed up on time, was incredibly friendly, uncannily polite, and extremely professional. Service went smoothly and actually came with smile. Will absolutely call them again next time.September 2026Google
- Daren Lechner5.0Replaced Navien unit. Professional, on time, bid was lower than other companies. Work done was excellent. Highly recommend Vaughn Plumbing! Second visit: Sean and Brandon replaced our in-wall heater. They were courteous, friendly, professional. We don’t use anyone else!September 2026Google
- Caely Clifford1.0Tried to charge me 744 for a garbage disposal that took less than an hour to install. Refused to give an itemized bill. Eventually lowered the price to 644. Total scam!July 2026Google
- Jay Feinstein5.0Vaughn has done many jobs for me at my house. Efficient and extremely expert at what they do. I’ve used many plumbers over my lifetime. Vaughn is one of the best.June 2026Google
- Clara-Dina Cokonis5.0Vaughan plumbing is always there to help. The plumbers are friendly, knowledgeable, reliable and competent. Can’t ask for more!June 2026Google
Editorial Ranking
Why Vaughan Plumbing & Heating Made Our Top 10
It holds position 2 in 10 Best Plumbers in Boston, MA.
Services Offered
Areas Served
Based in Boston, MA.
- Boston, MA · HQ
- Somerville, MA
- Chelsea, MA
- Dorchester, MA
- Hyde Park, MA
- Brookline, MA
- Quincy, MA
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Vaughan Plumbing & Heating
Hyde Park is a practical spot from which to cover the city. Westinghouse Plaza sits close to the Dedham line with quick access to Route 1 and the 128 corridor, which matters for a company promising same-day or next-day attendance in neighbourhoods as spread out as Roslindale, Dorchester, Brookline and the suburbs beyond. Vaughan Plumbing & Heating lists residential plumbing and heating as its focus, with a service menu that runs from a dripping faucet through to a whole-house repipe.
The range is worth reading carefully, because it tells you what kind of company this is. Leak detection and repair is given its own prominence, including infrared leak detection and foundation leaks, which are the sort of problems that turn up in houses with slab additions or wet basements. Piping and repiping, pipe cleaning, pipe repair and frozen pipe repair cover the ageing supply lines common in Boston triple-deckers and Victorians, where galvanised steel and old copper often sit alongside newer work done by three different plumbers over forty years. Boilers, water heater repair and tankless water heaters cover the heating half. Drain installation and cleaning, toilets, showers, gas line services, garbage disposals, backflow prevention and testing, water line installation and water pressure repair fill out the rest.
Who it suits: a homeowner who wants one phone number for both the plumbing and the heat, particularly in a house where the two systems share a boiler and an indirect tank. Anyone comparing quotes on a repipe or a boiler replacement should get this company on the list, since it claims more than fifteen years of trading and a technician team that does regular training. Who it suits less well: large commercial projects, new construction packages, or anyone shopping purely on the lowest hourly rate, since a 24/7 operation carries overhead that shows up in pricing.
The review record is the strongest independent signal here. A rating of 4.9 across 776 reviews on the Google Business Profile, as read on September 4, 2026, is unusual volume. Numbers that size are hard to build without a lot of repeat residential work, and they tend to reflect scheduling and communication as much as technical skill, because that is what homeowners write about. It is still worth reading the most recent reviews yourself rather than the average, since a company's crew changes over time.
Boston makes specific demands on the trade. Winter is the obvious one: pipes in uninsulated exterior walls and unheated crawl spaces freeze, and burst pipe calls cluster in January cold snaps when every plumber in the city is already booked. That is where the round-the-clock schedule earns its keep. Older housing brings permit questions too. Plumbing and gas work in Massachusetts is licensed at state level and inspected locally, so ask who pulls the permit and whether the inspection is included in the quote. Gas line work in particular should never be done on a handshake. If your house has lead service piping or a mixed-metal supply system, ask how the transition fittings will be handled, because dielectric issues cause slow failures that surface years later.
Before hiring, get the basics in writing. Ask for the licence number of the journeyman or master plumber who will actually be at the house, not just the company name. Ask how after-hours and holiday call-outs are priced, since a 24-hour phone line does not mean a daytime rate at two in the morning. On water heaters and boilers, ask which manufacturer warranty applies, how long the labour warranty runs, and whether registration is handled for you. On drain work, ask whether a camera inspection is included or billed separately, and if a main line is involved, whether the cause is roots, grease or a broken clay section, because those lead to very different repairs. Vaughan plumbing heating work of this kind, spanning both water and gas, means asking about scope rather than accepting a single lump sum.
Compared with the alternatives in this market, the field splits between one-van operators who are cheaper but slower to reach you and larger regional franchises with dispatchers and flat-rate books. This company sits between the two. It has the service breadth and the 24/7 answer of a bigger outfit, with a single Boston base rather than a network of branches, and its own material emphasises upfront pricing and clear communication about arrival times. For homeowners weighing vaughan plumbing heating against a national brand, the review depth and the local footprint are the points of difference to test on the phone.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
779 customer reviews
TenBestFind
Editorially reviewed
Ranked #2 in Boston plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
Similar Plumbers in Boston
Horvitz Plumbing & Heating
5.0(144 Google reviews)Boston homeowners wanting an established local shop for plumbing, heating and gas work · BostonRanked #4View profile →Excel Plumbing and heating
5.0(17 Google reviews)scheduled water heater and boiler work across Boston and the inner suburbs · BostonRanked #9View profile →Foley Brothers Plumbing & Heating
5.0(90 Google reviews)boiler and water heater work for homeowners in West Roxbury, Newton and Brookline · BostonView profile →T-Flow Inc. Plumbing Repair
4.9(112 Google reviews)leak diagnosis, drain clearing and water heater swaps in older Greater Boston homes · BostonRanked #5View profile →Avantel Plumber of Boston MA
4.9(61 Google reviews)after-hours drain and water heater emergencies across Boston, Brookline and Cambridge · BostonRanked #6View profile →J.C Shuman Plumbing & Heating
4.9(93 Google reviews)Boston homeowners who want one contractor for heating, cooling and plumbing in an older property · BostonRanked #7View profile →
Vaughan Plumbing & Heating FAQs
Is Vaughan Plumbing & Heating open 24 hours?
Its published hours show open 24 hours, every day of the week, and the company describes emergency plumbing as a core service. It also mentions same-day or next-day service for urgent calls in Boston and nearby areas. Confirm on the phone whether a technician can actually attend that night and what the out-of-hours rate is, since a 24-hour line and a 24-hour truck are not always the same thing.
What is their Google rating?
4.9 from 776 reviews on its Google Business Profile, read on September 4, 2026. That is a high volume for a residential plumbing company and generally reflects a long run of everyday jobs rather than a small number of standout ones. Ratings move, so check the current figure and skim the newest reviews before you book.
Do they work on boilers as well as plumbing?
Yes, boilers are listed among its featured services, along with heating failures under its emergency work. Many Boston homes run heat and domestic hot water off the same boiler, so a company that covers both sides saves you coordinating two contractors. Ask which boiler brands the technicians are trained on and whether they handle the manufacturer warranty registration.
Where are they based and how far do they travel?
The listed address is 1 Westinghouse Plaza, suite a410, in the Hyde Park part of Boston, MA 02136. Its own site describes coverage of the Greater Boston area and includes an areas served section. If you are out past 128, ring first to check your town is in the regular service radius rather than assuming.
Can they handle a whole-house repipe in an older home?
Piping and repiping is listed as one of its featured services, and its own material talks about updating outdated systems in Boston's older housing stock. For a job that size, get a written scope covering which lines are being replaced, the material used, how many walls and ceilings will be opened, who patches them, and the permit and inspection arrangement. Ask for a couple of local references on comparable repipes.
How much does an emergency call-out cost?
No prices are published, so you need to ask. The company says it offers upfront pricing and posts coupons on its site, which usually means a quoted price before work starts rather than an open hourly meter. For an overnight or holiday call, ask specifically about the diagnostic or trip fee, whether it is credited against the repair, and whether after-hours labour carries a premium.
Do they pull permits for gas and plumbing work?
Its site does not state the permit arrangement, so confirm it before work begins. In Massachusetts, plumbing and gas fitting are licensed trades and much of the work requires a permit and a local inspection. Any reputable company will file it under their own licence, and you should ask for the licence number of the plumber attending your home.
Is Vaughan Plumbing & Heating licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Vaughan Plumbing & Heating serve?
Boston, Somerville, Chelsea, Dorchester, Hyde Park, Brookline, Quincy. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Vaughan Plumbing & Heating offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Vaughan Plumbing & Heating?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.