Company Facts
Wah Fai Plumbing & Heating Inc. at a Glance
The work
- Best for
- Furnace, boiler and tankless installs with Cantonese or Mandarin service
- Primary service
- HVAC
Where
- Headquarters
- Vancouver, BC
- Service area
- Vancouver
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Not advertised
- Workmanship warranty
- Advertises a 100% guarantee; ask for written warranty terms on equipment and labor.
Editorial Review
Our Take on Wah Fai Plumbing & Heating Inc.
Wah Fai has four decades on East Hastings, reviews that credit it with honest sizing and no-pressure advice, and multilingual service. It is a strong pick for gas furnaces and boilers, not for heat pumps or AC.
Best for: Furnace, boiler and tankless installs with Cantonese or Mandarin service
What We Like
- Serving Vancouver since 1984
- Service in Cantonese, Mandarin and English
- BBB A+ rating and FortisBC Trade Ally, per the company
- Reviewers credit honest equipment sizing and no-pressure quotes
- Free estimates and emergency requests
Things to Consider
- Does not list heat pump or AC installs among its main services
- Website now uses the Richardson Wes name, which can be confusing
- No gas contractor licence number published online
Google Reviews for Wah Fai Plumbing & Heating Inc.
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.7
Based on 193 Google reviews
Review data updated September 24, 2026
Rating Distribution
- 5 stars91%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star5%
iAbout this distribution
The distribution reflects the 193 Google reviews available when this profile's review data was last refreshed on September 24, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
- Yen Louis5.0Excellent service. Technician is professional and do thorough check on my furnaceSeptember 2026Google
- Lana Mah5.0Customer service was great! After submitting an online request for a garburator repair and kitchen sink slow drainage issue, I received a call back and subsequent appointment time promptly. Matt was the technician and showed professionalism and care in completing the work and answering my questions. There was a minor mishap in completing the work but Matt ensured that it was fixed before leaving. Highly recommend Wah Fai Plumbing (not first time in using their services).September 2026Google
- Alicia T5.0Used this company for years. Great service from Titus, James and manager, Sing. Very helpful, patient, knowledgeable, and reasonable price.September 2026Google
- Betty Wong5.0It’s a happy and satisfied experience having the high efficiency boiler system installed. The team worked very well together, everything is well planned and organized. The heat and hot water meets my expectation. Thanks very much.September 2026Google
- Thomas King5.0I needed to replace my antique boiler before winter comes. I contacted Wah Fai ( Richard Wes ) Heating and Plumbing and couple other heating companies for quote. Wah Fai offered me the best quote. Mr.Tidus Fan, the general manager at Wah Fai, presented me a very clear and detailed proposal with a firm price. No fine prints or other clauses. The work crew, Jason, Matthew and Ray, worked efficiently and completed the job in one day. They removed and hauled away my old boiler, my hot water tank and most of the old plumbing and piping. They installed a new Rinnai high effiency com-bi boiler system with new piping and plumbing. A job very well done. Thank you. Jason and crew. I am a repeated customer with Wah Fai and it proves me right again that i chose Wah Fai (Richardson Wes). I highly recommend Wh Fai ( Richard Wes)for your heating and plumbing needs.September 2026Google
- Lina Chang5.0I would like to take this opportunity to Thank Richardson Wes Heating & Pluming for their amazing service. Recently I had a hot water issue which bothered me for a while and decided to have the service from Richardson Wes instead of Milani. Their excellent service proved that I made a right decision. First of all, I’m impressed by their reception staff, Steve, who answered my calls with knowledgeable advice about my issues and scheduled a next day appointment right away for me. Moreover, he called me for all the updates after the services. The most impressive service is their boss, Richard, called me and let me know how he and the technician, Matt, discussed about my hot water problem and what Matt was going to do next. The PRV needed to be replaced and installed a temporary bypass for having hot water…… The professional technician Matthew tried hard to figure out why the hot water not hot enough and where the Bang sound came from and why the water came out from cold facet was hot…..; I’m impressed by his willingness to work on the difficulty and I can see his passion in his work. Amazing! I really appreciate his professionalism and the great job he did for me. Well done! With the satisfaction of their tremendous team service, I will definitely recommend Richardson Wes to others.September 2026Google
Editorial Ranking
Why Wah Fai Plumbing & Heating Inc. Made Our Top 6
It holds position 5 in Best HVAC Companies in Vancouver, BC (2026).
Services Offered
Areas Served
Based in Vancouver, BC.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Wah Fai Plumbing & Heating Inc.
Wah Fai Plumbing & Heating has served Vancouver since 1984 from a storefront at 778 East Hastings Street, in Strathcona. It has 193 Google reviews at a 4.7 average as of September 24, 2026. Online, the business now presents itself as Richardson Wes, and its website still carries the Wah Fai name alongside it. It also serves Richmond, Burnaby and nearby cities.
The heating work centres on gas equipment. Wah Fai repairs and installs gas furnaces and boilers, tankless water heaters and hot water tanks, and it runs gas lines for appliances and outdoor barbecues. It also handles plumbing, leak detection and drain cleaning. Its plumbers speak Cantonese, Mandarin and English, which the company points out on its website, and it takes enquiries by WeChat as well as phone.
The website says the company is A+ rated by the Better Business Bureau, a FortisBC Trade Ally, and a member of the Home Performance Contractor Network, and it advertises a 100% guarantee, free estimates and emergency requests. It does not publish a Technical Safety BC gas contractor licence number, so ask for it before gas work.
Reviewers mention honest recommendations more than once. One customer said a crew of three led by Matthew replaced a 65-year-old furnace and recommended a much smaller unit than the old one, which was working well days later. Another said the company walked them through hot water tank options without pressure after a different contractor had tried to sell an expensive package with extras they did not need. A third described a low-stress experience when their furnace broke down unexpectedly. Jason and Simon are named for a same-day visit that needed a trip back for parts.
Wah Fai suits Vancouver homeowners who need a furnace, boiler or water heater replaced and value straight advice, and it is especially useful for Cantonese and Mandarin speakers. It does not list heat pump or air conditioning work among its main services, so look elsewhere on this list for those.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- BBB A+ ratingBetter Business BureauReported
- FortisBC Trade AllyFortisBCReported
- Home Performance Contractor Network memberHPCNReported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.7/ 5
193 customer reviews
TenBestFind
Editorially reviewed
Ranked #5 in Vancouver hvac, September 2026
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Emergency callout
- Available 24/7
- Workmanship warranty
- Advertises a 100% guarantee; ask for written warranty terms on equipment and labor.
Local Market Pricing
What Vancouver homeowners generally pay, independent of this company.
- AC replacement, existing ductwork
- $5,500–$9,500
- Heat pump replacement
- $7,500–$13,800
- Furnace replacement
- $3,500–$7,500
- Repair call
- $150–$600
Project Photos
Business-submitted, reviewed by our editors
Similar HVAC companies in Vancouver
Western Pacific HVAC
4.9(215 Google reviews)Heat pump and AC repair where you want the problem explained · VancouverRanked #1View profile →Proflow Plumbing Heating Gas
4.9(151 Google reviews)Homeowners who want one trusted tradesperson for repeat work · VancouverRanked #6View profile →Milani Plumbing, Heating & Air Conditioning
4.7(1568 Google reviews)Fast 24/7 response on boilers, furnaces and water heaters · VancouverRanked #2View profile →Reid Brothers Plumbing and Heating Ltd.
4.7(460 Google reviews)Radiant floor, boiler and mini split work in south Vancouver · VancouverRanked #3View profile →Pioneer Plumbing & Heating Inc
4.7(1402 Google reviews)Homeowners and stratas who want a licensed gas contractor · VancouverRanked #4View profile →
Wah Fai Plumbing & Heating Inc. FAQs
Is Wah Fai Plumbing & Heating the same company as Richardson Wes?
Yes. Wah Fai's Google listing links to the Richardson Wes website, and that site carries the Wah Fai name. The storefront is at 778 East Hastings Street.
Does Wah Fai speak Cantonese and Mandarin?
Yes. The company says its plumbers speak Cantonese, Mandarin and English, and it also takes enquiries through WeChat.
Does Wah Fai replace gas furnaces?
Yes. Furnace repair and installation are core services, and one reviewer described a crew replacing a 65-year-old furnace with a smaller, correctly sized unit.
Is Wah Fai Plumbing & Heating Inc. licensed and insured?
We checked 0 of 3 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Wah Fai Plumbing & Heating Inc. serve?
Vancouver. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Wah Fai Plumbing & Heating Inc. offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
Advertises a 100% guarantee; ask for written warranty terms on equipment and labor.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
Suggest an UpdateOwn Wah Fai Plumbing & Heating Inc.?
Claim your profile to verify and maintain your business information, services and service area.
iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 24, 2026
- Google review data updated
- September 24, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship