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Austin Hi-Tech Restoration

Restoration Company in Austin, Texas.

Austin Hi-Tech Restoration is a restoration company based in Austin, TX. Its listed services include water damage restoration and fire and smoke restoration. Its BBB Accredited Business, A+ rating is reported by the company and not yet verified, so check it with Better Business Bureau before work starts.

4.6on Google · 137 reviews35 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Austin Hi-Tech Restoration has specialized in fire and water losses in Austin since 1991, and its site says the company has helped more than 11,000 local families and businesses. The office is on Dessau Road in Northeast Austin. It is a full service preferred vendor for 12 insurance companies, and reviewers often say their insurer, including USAA, sent Hi-Tech to the house. Crews set containment, air scrubbers, dehumidifiers and air movers, then move into rebuild work such as drywall, paint, cabinets and countertops. The site shows an A+ BBB record. Project managers Chase and Tanner and technician Ernest come up again and again in reviews. Austin Hi-Tech Restoration holds 4.6 from 137 Google reviews, read November 11, 2026.

  • Best for insurance assigned water and fire jobs that need full reconstruction
  • Specializing in fire and water restoration in Austin since 1991
  • A two star review describes a 14 month rebuild with paint and trim defects

Company Facts

Austin Hi-Tech Restoration at a Glance

By the numbers

Google rating
4.6out of 5
Customer reviews
137on Google
In business
35years

Rating and review count pulled from Google on November 11, 2026. Years counted from 1991.

The work

Best for
Insurance assigned water and fire jobs that need full reconstruction
Primary service
Restoration

Where

Headquarters
Austin, TX
Service area
Austin
Emergency service
Yes, 24/7

Money and guarantees

Free estimates
Not advertised
Financing
Not advertised

Credentials

BBB Accredited Business, A+ rating
BBB Accredited Business, A+ rating (reported by the company, not verified)

Editorial Review

Our Take on Austin Hi-Tech Restoration

A 1991 era fire and water company with deep insurance relationships and a full rebuild crew. The 4.6 rating reflects some long rebuilds, so set the schedule in writing.

Best forInsurance assigned water and fire jobs that need full reconstruction

What We Like

  • Specializing in fire and water restoration in Austin since 1991
  • Preferred vendor for 12 insurance companies
  • More than 11,000 Austin families and businesses served, per its site
  • Full reconstruction after mitigation under one company
  • A+ BBB record shown on its site

Things to Consider

  • A two star review describes a 14 month rebuild with paint and trim defects
  • The site does not list mold remediation licensing
  • Website and Google show different phone numbers

Customer Ratings

Google Reviews for Austin Hi-Tech Restoration

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.6

Based on 137 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars86%
  • 4 stars4%
  • 3 stars1%
  • 2 stars2%
  • 1 star7%
iAbout this distribution

The distribution reflects the 137 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • HS Powell5.0

    Hi-Tech sent hard workers with high standards. Jesse, Ernest, and Aron made sure that the results from a stubborn job would be excellent, not just adequate.

    October 2026Google
  • Gina Renteria5.0

    I appreciate the way Jesse kept me informed as things progressed.<br>Aaron was such an honest and professional guy!<br>Everyone was great!<br>Appreciate you all!

    August 2026Google
  • ed diks5.0

    Detailed work, combined with excellent daily communication, and friendly knowledgeable crew, Jesse, Aaron, Ernest, and Tanner. Follow-up was exemplary.

    July 2026Google
  • Haley Carpenter5.0

    Jesse and team were fantastic. We were extremely impressed and would definitely hire them again for any future needs. Highly recommend! So professional. Thank you guys for taking care of us!

    July 2026Google
  • Joann Walker5.0

    From the beginning, I have been given excellent care from Tanner who was the project manager handling the Restoration and rebuild on my home. I never had to worry that it was being done right and any questions that I had, he was always happy to answer them. Due to my daughter being very sick and in and out of the hospital, I had to ask for changes in days they could work, some even at the last minute but Tanner always was able and happy to work them out for me. His goal was to restore my home to its original condition and that I would be happy with it at the end. I highly recommend this company to anyone who has a suffered a loss from damage to their home.

    June 2026Google
  • Marion Burch5.0

    So helpful and easy to work with! They made sure the cleanup was complete. We couldn’t be happier and highly recommend

    April 2026Google

View more Google reviews

Ranked#6of 8 restoration companies in Austin, TXre-checked November 2026

Editorial Ranking

Why Austin Hi-Tech Restoration Made Our Top 8

It holds position 6 in 8 Best Restoration Companies in Austin, TX (2026).

See the Full Austin RankingPositions cannot be bought

Areas Served

Based in Austin, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Austin Hi-Tech Restoration

Austin Hi-Tech Restoration is one of the older independent names in the local trade. The company says it has worked fire and water losses in Austin since 1991, and its about page describes it as locally owned with more than 250 years of combined experience across the staff. The office is at 9601 Dessau Road, Building 2, Suite 207, in Northeast Austin.

The company handles water damage, fire and smoke damage, storm damage and board up, and it manages the full job under one roof, from the first assessment and insurance support through repairs and reconstruction. It is a preferred vendor for 12 insurance companies, which is why many customers meet Hi-Tech after their carrier assigns it. The site shows an A+ BBB record and a Clean Trust certified badge, and it says more than 11,000 Austin families and businesses have used the company.

Austin Hi-Tech Restoration holds 4.6 from 137 Google reviews, read November 11, 2026. Reviewers describe project manager Chase sending a crew the same night a water filter burst on Halloween, technicians Ernest and Aaron setting up containment and HEPA air scrubbers after a Category 3 drain leak, and Tanner adjusting the rebuild schedule around a family medical crisis. The lower ratings matter here. A two star review describes a water heater claim that ran 14 months with paint and trim defects at the end, so long rebuilds deserve close follow up.

Who it suits: homeowners whose insurer has assigned Hi-Tech, and anyone with a fire or water loss that will need serious reconstruction. Who it suits less well: people who want a fast, small repair, since the rebuild side can run long, and homeowners who want a mold specialist, as the site leads with fire and water rather than mold licensing. The website and Google list different phone numbers. Before booking, ask for a written rebuild schedule, a punch list walkthrough before final payment, and if mold is found, the TDLR licence number of whoever will remediate it.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • BBB Accredited Business, A+ ratingBetter Business BureauReported
  • Clean Trust certifiedThe Clean TrustReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.6/ 5

    137 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #6 in Austin restoration, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Emergency callout
Available 24/7

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • Austin Hi-Tech RestorationAustin Hi-Tech Restoration
  • Austin Hi-Tech RestorationAustin Hi-Tech Restoration
  • Austin Hi-Tech RestorationAustin Hi-Tech Restoration
  • Austin Hi-Tech RestorationAustin Hi-Tech Restoration

Compare

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Austin Hi-Tech Restoration FAQs

  • What credentials does Austin Hi-Tech Restoration have?

    Its site shows an A+ BBB record and a Clean Trust certified badge, and says its technicians are licensed, certified and trained to industry standards. It does not list a TDLR mold licence, so for mold work ask who will hold the licence and check it on the TDLR license search.

  • Is Austin Hi-Tech Restoration open 24 hours for emergencies?

    Yes. Google lists the Dessau Road office as open 24 hours, and reviewers describe crews arriving the same night after burst pipes and drain leaks.

  • Does Austin Hi-Tech Restoration work with insurance companies?

    Yes. The company is a full service preferred vendor for 12 insurance companies and handles assessments, insurance support, repairs and reconstruction. Ask for a written rebuild schedule before work starts.

  • Is Austin Hi-Tech Restoration licensed and insured?

    We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Austin Hi-Tech Restoration serve?

    Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Austin Hi-Tech Restoration offer emergency service?

    Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

  • What warranty do they offer?

    Warranty terms are not on file. Ask for them in writing before work starts.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
BBB Accredited Business, A+ rating (reported only), insurance
Sponsorship status
No commercial relationship
Austin Hi-Tech Restoration4.6 on Google · Austin, TXVisit Website