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The Steam Team

Restoration Company in Austin, Texas.

The Steam Team is a restoration company based in Austin, TX. Its listed services include water damage restoration, fire and smoke restoration and mold remediation. Its Mold Remediation Company is reported by the company and not yet verified, so check it with Texas Department of Licensing and Regulation before work starts.

4.9on Google · 1279 reviews43 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

The Steam Team has served Austin since 1983, first as a carpet and rug cleaner and now as one of the larger locally owned restoration firms in town. Its North Austin restoration office at 9901 Burnet Road sends crews for water, fire, smoke and mold losses at any hour, and homeowners can drop off insurance paperwork or tour the drying facility there. The site lists TDLR mold remediation company licence RCO1264, IICRC training in water, fire and smoke, microbial remediation and odor control, RIA membership and an A+ BBB rating. Contents pack out, storage and fine art restoration are handled in house. Spanish speaking staff are available. The Steam Team holds 4.9 from 1,279 Google reviews, read November 11, 2026.

  • Best for large or complicated losses that need contents work and rebuild
  • Locally owned and serving Austin since 1983
  • Many Google reviews come from carpet, rug and upholstery cleaning customers

Company Facts

The Steam Team at a Glance

By the numbers

Google rating
4.9out of 5
Customer reviews
1279on Google
In business
43years

Rating and review count pulled from Google on November 11, 2026. Years counted from 1983.

The work

Best for
Large or complicated losses that need contents work and rebuild
Primary service
Restoration

Where

Headquarters
Austin, TX
Service area
Austin
Emergency service
Yes, 24/7

Money and guarantees

Free estimates
Not advertised
Financing
Not advertised

Credentials

Mold Remediation Company
RCO1264 (reported by the company, not verified)

Editorial Review

Our Take on The Steam Team

One of the longest running locally owned restoration firms in Austin, with a published TDLR mold licence and in house contents and art restoration. Its huge review count blends cleaning and restoration customers.

Best forLarge or complicated losses that need contents work and rebuild

What We Like

  • Locally owned and serving Austin since 1983
  • TDLR mold remediation company licence RCO1264 published on its site
  • IICRC training in water, fire and smoke, microbial remediation and odor control
  • In house contents pack out, storage and fine art restoration
  • 4.9 rating from 1,279 Google reviews, read November 11, 2026

Things to Consider

  • Many Google reviews come from carpet, rug and upholstery cleaning customers
  • A larger company where a project manager, not the owner, runs most jobs
  • Rebuild scope can grow into remodel upgrades, so keep insurance work and extras on separate estimates

Customer Ratings

Google Reviews for The Steam Team

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.9

Based on 1279 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars97%
  • 4 stars1%
  • 3 stars0%
  • 2 stars0%
  • 1 star1%
iAbout this distribution

The distribution reflects the 1279 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Anya Ioffredo5.0

    Steven and The Steam Team were amazing! I was super nervous when I had a friends dog get sick all over my white rug, and most places I called said that’s really difficult to get out of a wool/viscose rug, I was starting to realize that it could not get completely out, and that it’d be a long turnaround time. The Steam got the stains completely out and the rug looks brand new! Not to mention the kind staff and quick turnaround time. 10/10 recommend and will be back!

    November 2026Google
  • Todd Wilson5.0

    I have used these guys multiple times for my area rug cleaning. Recommended

    November 2026Google
  • J Garza5.0

    Great service, Jay helped me a lot! Highly recommend

    November 2026Google
  • Nudia Gutieres5.0

    ★★★★★ Amazing Water Damage Restoration Experience with The Steam Team!<br><br>I can't say enough great things about The Steam Team in Austin, Texas! I was in Houston when my mom called me in a panic because her house had flooded. Being several hours away, I was extremely worried and needed someone I could trust to help her immediately.<br><br>I called The Steam Team, and they were at my mom's house in less than 30 minutes! Their response time was absolutely incredible. The crew was professional, knowledgeable, and immediately got to work extracting the water, assessing the damage, and starting the drying process. They also took the time to explain everything to my mom and made her feel comfortable during a very stressful situation.<br><br>The Steam Team has been serving Austin since 1983, and their experience really shows. From the fast emergency response to the quality of their water damage restoration services, everything was handled exceptionally well.<br><br>If you ever experience a flooded house, burst pipe, or emergency water damage in Austin, I highly recommend The Steam Team. They were incredibly fast, dependable, and professional when my family needed help the most. Five stars all the way!

    October 2026Google
  • Melissa Bernard5.0

    Mike explained everything and was so neat and tidy. Really appreciated him thanks- Melissa

    October 2026Google
  • Sarah Contrucci Smith5.0

    We always use The Steam Team for keeping our upholstered furniture fresh and rugs cleaned. With two little boys, a toddler and a very old dog, there’s a lot of messes in our house. I called yesterday and Kalin was here this morning. Punctual, polite, and professional. Kalin offered me some upgrades as a suggestion but with zero pressure. I’m glad he did — we needed them for this job! He went above and beyond, even hitting a stain on another rug free of charge. Exceptional service. Thank you, Kalin!

    October 2026Google

View more Google reviews

Ranked#3of 8 restoration companies in Austin, TXre-checked November 2026

Editorial Ranking

Why The Steam Team Made Our Top 8

It holds position 3 in 8 Best Restoration Companies in Austin, TX (2026).

See the Full Austin RankingPositions cannot be bought

Areas Served

Based in Austin, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About The Steam Team

The Steam Team is an Austin name with real history. The company started in 1983 cleaning carpets and rugs, and over four decades it has grown into a cleaning and restoration business with separate offices for each side of the work. Restoration calls go to the North Austin office at 9901 Burnet Road, south of the Domain, which Google lists as open 24 hours. The cleaning office sits on West Koenig Lane.

On the restoration side, crews handle water extraction and structural drying, fire and smoke damage, mold remediation, sewage backups, odor control, and contents pack out and storage. The company also restores photos, artwork and other personal items when they can be saved. Its site lists TDLR mold remediation company licence RCO1264, IICRC training in water damage restoration, fire and smoke restoration, applied microbial remediation and odor control, and memberships in the Restoration Industry Association, BOMA and IFMA. The BBB rates it A+, and the site says it documents claims for State Farm, Allstate, USAA, Farmers and Liberty Mutual using Xactimate. Spanish speaking staff are on hand.

The Steam Team holds 4.9 from 1,279 Google reviews, read November 11, 2026, a count that includes its rug and upholstery cleaning customers. Restoration reviews describe a crew that reached a flooded home in less than 30 minutes while the owner was hours away in Houston, a slab leak job where David handled the claim and project manager Luis oversaw added kitchen upgrades, and a garage fire repaired under project manager Sergio after USAA sent the company out.

Who it suits: homeowners with a large loss who want drying, contents handling and reconstruction from one long established local company, and families who prefer to work in Spanish. Who it suits less well: anyone who wants a small owner on every job, since this is a bigger operation with project managers. Many of its Google reviews come from cleaning customers, so read the restoration ones. Before booking, ask who will be your project manager, how drying will be documented, and check licence RCO1264 on the TDLR license search.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Mold Remediation CompanyTexas Department of Licensing and Regulation · RCO1264Reported
  • IICRC certified techniciansIICRCReported
  • Restoration Industry Association memberRIAReported
  • BBB Accredited Business, A+ ratingBetter Business BureauReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.9/ 5

    1279 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #3 in Austin restoration, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Emergency callout
Available 24/7

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • The Steam TeamThe Steam Team
  • The Steam TeamThe Steam Team
  • The Steam TeamThe Steam Team
  • The Steam TeamThe Steam Team
  • The Steam TeamThe Steam Team
  • The Steam TeamThe Steam Team

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The Steam Team FAQs

  • Is The Steam Team licensed for mold remediation in Texas?

    Yes. Its North Austin restoration page lists TDLR mold remediation company licence RCO1264, along with IICRC training in microbial remediation. You can confirm the licence on the TDLR license search.

  • Is The Steam Team restoration office open 24 hours?

    Yes. Google lists the Burnet Road restoration office as open 24 hours every day, and the site says the North Austin line takes calls at any hour to dispatch a crew.

  • Does The Steam Team handle contents and storage after a fire or flood?

    Yes. The company offers contents pack out and storage and restores photos, artwork and other personal items when possible. It documents claims for major carriers such as State Farm, Allstate and USAA.

  • Is The Steam Team licensed and insured?

    We checked 0 of 4 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does The Steam Team serve?

    Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does The Steam Team offer emergency service?

    Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

  • What warranty do they offer?

    Warranty terms are not on file. Ask for them in writing before work starts.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Mold Remediation Company (reported only), insurance
Sponsorship status
No commercial relationship
The Steam Team4.9 on Google · Austin, TXVisit Website