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Austin Fire & Flood

Restoration Company in Austin, Texas.

Austin Fire & Flood is a restoration company based in Austin, TX. Its listed services include water damage restoration, fire and smoke restoration and mold remediation. Its Mold Remediation Company licence is reported by the company and not yet verified, so check it with Texas Department of Licensing and Regulation before work starts.

4.9on Google · 97 reviews9 years in business
  • TenBestFind Reviewed
  • Top 10 Winner
  • iWhat do these badges mean?
    TenBestFind Reviewed
    Our editorial team has researched and reviewed this business.
    Verified Business
    Key business information or ownership has been verified against a primary source.
    Top 10 Winner
    The company currently appears in at least one active TenBestFind Top 10 ranking.
    Featured Partner
    A paid commercial relationship with TenBestFind. It never earns or influences a ranking position. This company holds no such relationship.

    Advertising & Sponsorship Disclosure

Quick Overview

iHow this is made

This summary is generated from the verified data on this profile: services, service area, credentials, warranty terms and the company's Google review record. It is reviewed by an editor before publishing and refreshed whenever the underlying data changes. Nothing here is asserted that is not stated elsewhere on this page.

Editorial Standards

Austin Fire & Flood is a woman owned restoration and rebuild company founded in 2017 by Robin Hall, who also serves as an expert witness in restoration court cases. The office is on McNeil Drive in Northwest Austin. The company handles water damage, fire and smoke, mold, storm and sewage cleanup, lead and asbestos abatement, and reconstruction, with its own general contractor on staff. The about page lists a TDLR mold remediation company licence, City of Austin contractor licensing, a $1 million general liability policy, a fidelity bond and IICRC certified technicians. Reviewers praise Alex and Jessica for guiding claims and say the team fought for living expense benefits. Austin Fire & Flood holds 4.9 from 97 Google reviews, read November 11, 2026.

  • Best for fire and smoke losses that end in a full rebuild
  • Woman owned, founded in 2017 by owner Robin Hall
  • Smaller review base than longer established competitors

Company Facts

Austin Fire & Flood at a Glance

By the numbers

Google rating
4.9out of 5
Customer reviews
97on Google
In business
9years

Rating and review count pulled from Google on November 11, 2026. Years counted from 2017.

The work

Best for
Fire and smoke losses that end in a full rebuild
Primary service
Restoration

Where

Headquarters
Austin, TX
Service area
Austin
Emergency service
Yes, 24/7

Money and guarantees

Free estimates
Not advertised
Financing
Not advertised

Credentials

Mold Remediation Company licence
Mold Remediation Company licence (reported by the company, not verified)

Editorial Review

Our Take on Austin Fire & Flood

A woman owned firm led by an owner with deep industry credentials, strongest on fire losses and rebuilds where homeowners need an advocate with the insurer. Smaller review base than older rivals.

Best forFire and smoke losses that end in a full rebuild

What We Like

  • Woman owned, founded in 2017 by owner Robin Hall
  • TDLR mold remediation licence and City of Austin contractor licensing listed
  • $1 million general liability policy and a fidelity bond
  • Mitigation, abatement and full reconstruction with an in house general contractor
  • 4.9 rating from 97 Google reviews, read November 11, 2026

Things to Consider

  • Smaller review base than longer established competitors
  • No licence numbers are printed on the about page
  • No company email is published on the site

Customer Ratings

Google Reviews for Austin Fire & Flood

Customer ratings shown here come from Google. They are separate from our editorial review above.

Google rating

4.9

Based on 97 Google reviews

Review data updated November 11, 2026

View on Google Maps

Rating Distribution

  • 5 stars95%
  • 4 stars1%
  • 3 stars2%
  • 2 stars1%
  • 1 star1%
iAbout this distribution

The distribution reflects the 97 Google reviews available when this profile's review data was last refreshed on November 11, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.

Editorial Standards

Recent Google Reviews

  • Caryn Mills5.0

    I highly recommend Austin Fire and Flood for any flood cleanup and remodeling. Every member of their team is a exceptional professional. They arrived within 2 hours of my call. They diligently worked with me on insurance claim.

    September 2026Google
  • Zoe Barber5.0

    We had water damage in our house and these guys came super quick and handled everything with insurance, getting the water out and cleaned up, and the whole remodeling process. This would have been much more of a headache without them managing the whole thing and being very responsive. You could tell they cared about you and your house. Hopefully we don’t have this happen again, but if we do, I will be using them again!

    September 2026Google
  • Jordan Camille5.0

    Just had a quick phone call and Alex was very informative. They are indeed open 24 hours and he was very helpful answering any and every question we had.

    August 2026Google
  • James Holley5.0

    I called austin fire and flood to get advice on a mold issue I was having in my apartment. Unfortunately they werent able to help bc of my certain situation but Alex was very helpful, patient and quick w answers. He even went as far as to walk me through steps of what I need to do to get help. Definitely will keep them in mind if I need any help moving forward.

    August 2026Google
  • Nicholas Joseph5.0

    These guys are great! Instead of selling me on an expensive package, they let me know my damage wasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

    June 2026Google
  • Lisa Ho5.0

    [Updated June 2026]<br>I had a water leak and had to call back Austin Fire and Flood at my new house. Same great service I got in 2021! So thankful for thru expertise and attention to detail to make sure my home is safe for me and my kids.<br><br>—Previous review —<br>The team at Austin Fire and Flood is stellar! They squeezed me in during snowmaggedon 2021 when thousands of homes were flooded. They were quick, responsive and did excellent work. They are trustworthy and kind. A real group of dedicated professionals. I highly recommend them!

    June 2026Google

View more Google reviews

Ranked#7of 8 restoration companies in Austin, TXre-checked November 2026

Editorial Ranking

Why Austin Fire & Flood Made Our Top 8

It holds position 7 in 8 Best Restoration Companies in Austin, TX (2026).

See the Full Austin RankingPositions cannot be bought

Areas Served

Based in Austin, TX.

iAbout service coverage

Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.

Editorial Standards

Company Background

About Austin Fire & Flood

Austin Fire & Flood was founded in 2017 by Robin Hall, who says on the company site that she started it to do better by families facing the worst week of their lives. The office is at 7304 McNeil Drive, Suite 504, in a light industrial park in Northwest Austin. The firm is woman owned and lists NGLCC certification, RIA membership and partnerships with firefighter organizations.

The work runs from emergency mitigation through finished reconstruction. Crews handle water damage from appliance leaks and floods, kitchen and house fires, soot and odor removal, mold, sewage backups, storm damage and contents restoration, and the company also does lead and asbestos abatement. The about page lists a TDLR licence for mold remediation, City of Austin contractor licensing, a $1 million general liability policy and a fidelity bond, with IICRC certified technicians. Its recent projects page shows dozens of job photos from Austin, Cedar Park and Leander, many of them finished kitchens and bathrooms.

Austin Fire & Flood holds 4.9 from 97 Google reviews, read November 11, 2026. A family whose home was damaged by a soot fire credits Alex, Jessica, general contractor Doug and Robin for a rebuild that came out better than before. Another homeowner who had used a different company on an earlier loss says this team handled negotiations with the insurer and secured living expense benefits. A lightning strike victim describes clear guidance through an unfamiliar process.

Who it suits: homeowners with a fire or major water loss who want an advocate on the claim and a full rebuild from the same company. Who it suits less well: anyone shopping for the lowest price on a small drying job, since the model leans toward full service projects, and anyone who needs the largest crew in town, as the review count is smaller than older firms. Before booking, ask how the company handles supplements with your insurer, who supervises the rebuild, and check its mold remediation licence on the TDLR license search.

iWhere this information comes from

Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.

Editorial Standards

Credentials

  • Mold Remediation Company licenceTexas Department of Licensing and RegulationReported
  • City of Austin licensed contractorCity of AustinReported
  • General liability insurance, $1 million, and fidelity bondCompany statedReported
  • IICRC certified techniciansIICRCReported
iWhat verified means here

Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.

Editorial Standards

Other Sources

Reputation by Source

We show each source separately rather than blending them into a single score, because they measure different things.

  • Google

    4.9/ 5

    97 customer reviews

  • TenBestFind

    Editorially reviewed

    Ranked #7 in Austin restoration, November 2026

Pricing

Company Pricing & Estimates

What this company publishes about its own pricing.

Emergency callout
Available 24/7

Gallery

Project Photos

Business-submitted, reviewed by our editors

  • Austin Fire & FloodAustin Fire & Flood
  • Austin Fire & FloodAustin Fire & Flood
  • Austin Fire & FloodAustin Fire & Flood
  • Austin Fire & FloodAustin Fire & Flood
  • Austin Fire & FloodAustin Fire & Flood
  • Austin Fire & FloodAustin Fire & Flood

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Austin Fire & Flood FAQs

  • Is Austin Fire & Flood licensed and insured?

    Yes. The about page lists a TDLR licence for mold remediation, City of Austin contractor licensing, a $1 million general liability policy and a fidelity bond. Licence numbers are not printed, so ask for them and check the mold licence on the TDLR license search.

  • Does Austin Fire & Flood respond to emergencies 24 hours a day?

    Yes. Google lists the McNeil Drive office as open 24 hours, and the site says the team stands by around the clock to assess damage and document it for insurance. One reviewer says the crew arrived within two hours.

  • Can Austin Fire & Flood rebuild my home after a fire?

    Yes. The company has its own general contractor and handles soot and odor removal, contents restoration and full reconstruction. Reviewers describe whole interior rebuilds after soot fires and lightning strikes.

  • Is Austin Fire & Flood licensed and insured?

    We checked 0 of 4 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.

  • What areas does Austin Fire & Flood serve?

    Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.

  • Does Austin Fire & Flood offer emergency service?

    Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.

  • What warranty do they offer?

    Warranty terms are not on file. Ask for them in writing before work starts.

  • How was this profile built?

    Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.

  • Can a business pay to improve its profile?

    A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.

Is Something Incorrect?

Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.

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Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.

How We Rank

About This Business Profile

Last reviewed
November 2026
Profile last updated
November 11, 2026
Google review data updated
November 11, 2026
Sources checked
Issuing authorities, Google Business Profile, Company website
Could not verify
Mold Remediation Company licence (reported only)
Sponsorship status
No commercial relationship
Austin Fire & Flood4.9 on Google · Austin, TXVisit Website