Company Facts
Benjamin Franklin Plumbing at a Glance
The work
- Best for
- 24/7 emergency calls and root-damaged sewer lines in older Intown Atlanta homes
- Primary service
- Plumbing
Where
- Headquarters
- Atlanta, GA
- Service area
- Atlanta
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Benjamin Franklin Plumbing
A newer-looking branch of a well-known national brand, with a perfect Google score that rests on a small number of reviews, so the average is promising rather than proven. The genuine round-the-clock phone coverage and the depth of the sewer and leak-detection list make it a sensible call for Intown Atlanta's root-troubled clay laterals. Get the diagnostic fee and permit responsibility pinned down in writing before the van arrives.
Best for: 24/7 emergency calls and root-damaged sewer lines in older Intown Atlanta homes
What We Like
- Posted hours of 24 hours a day, seven days a week, with an emergency line the company says is answered at any hour
- 5.0 rating from 28 reviews on its Google Business Profile, read September 4, 2026
- Wide published service list covering hydrojetting, trenchless sewer replacement, slab leaks and repiping
- Backed by a national franchise system, with flat-rate pricing and a satisfaction guarantee advertised
- Base off Cheshire Bridge Road puts crews close to most Intown neighbourhoods
Things to Consider
- 28 reviews is a small sample, so the perfect average reflects limited history rather than a long record
- Franchise flat-rate pricing is predictable but not usually the cheapest option in Atlanta
- Advertised discounts carry participating-location and one-per-household restrictions
- No pricing detail is published beyond the two standing coupons, so estimates need confirming on the call
Google Reviews for Benjamin Franklin Plumbing
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
5.0
Based on 28 Google reviews
Review data updated September 4, 2026
Rating Distribution
- 5 stars100%
iAbout this distribution
The distribution reflects the 28 Google reviews available when this profile's review data was last refreshed on September 4, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why Benjamin Franklin Plumbing Made Our Top 10
It holds position 8 in 10 Best Plumbers in Atlanta, GA.
Services Offered
Areas Served
Based in Atlanta, GA.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Benjamin Franklin Plumbing
Intown Atlanta gives a plumber a particular mix of problems. The bungalows and four-squares around Virginia-Highland, Candler Park and Grant Park sit on lots crowded with mature water oaks and willow oaks, and those roots find clay sewer laterals with tedious reliability. Galvanised supply lines from the 1920s and 1930s are still in service in plenty of houses, narrowing year by year until pressure drops off in the upstairs bathroom. Add the newer infill construction on slabs, the mid-century ranches in Brookhaven and Buckhead, and a run of condo and loft conversions, and you get a service area where no two calls look alike. Benjamin Franklin Plumbing works that spread from an address on Lambert Drive NE, just off Cheshire Bridge, which puts a van within a reasonable drive of most of the perimeter's inside.
The published range of work is broad for a single branch. Drains cover cleaning, installation and hydrojetting, which matters when a line is greased or scaled rather than simply blocked. Sewer services include repair, full replacement and trenchless methods, the last being worth asking about on a narrow lot where a front garden and a mature tree would otherwise come up. Leak work is listed in some detail, with slab leaks, pool leaks and general detection separated out. Then there is the bread and butter: toilets, showers, sinks, faucets, garbage disposals, sump and well pumps, water lines, water treatment, and water heaters in both tank and tankless form. Piping and repiping appears on the list too, which is the job that eventually catches up with any house still running galvanised.
How the branch operates day to day follows the national franchise model. Appointments are booked to a window, technicians are described as licensed, and pricing is presented up front against a satisfaction guarantee. The website carries two standing offers at the time of writing, fifty dollars off a plumbing service and ten dollars off for booking online, both with the usual per-household and participating-location conditions. Reviews on the Google profile mention whole-home inspections, options being laid out rather than pushed, and diagnosis explained on the spot. One reviewer near Virginia-Highland describes recurring drain trouble finally being traced to tree roots after several other companies had been out, which is a fair illustration of what a camera inspection is actually for.
The rating is worth reading carefully. A 5.0 average from 28 reviews, as shown on the Google Business Profile on September 4, 2026, is excellent, but 28 is a small sample next to the hundreds some Atlanta plumbing outfits have accumulated. That usually points to a newer branch rather than a weak one. Treat it as encouraging evidence rather than a long track record, and ask how long the local team has been operating under this banner.
Who it suits: homeowners who want a scheduled, priced-before-work visit, and who value being able to reach someone at two in the morning when a supply line lets go. The seven-day, twenty-four-hour posting is a genuine differentiator in a market where plenty of independents route after-hours calls to voicemail. Who it suits less: anyone hunting the lowest possible hourly rate, or a landlord with a portfolio of small repairs who would rather negotiate a running arrangement with a one-van operator. Franchise pricing is generally flat-rate per task, and flat rate is predictable rather than cheap.
Before booking, ask a few things. Get the trip or diagnostic fee confirmed and whether it is credited against the repair. For a sewer job, ask whether the camera inspection is charged separately and whether you get the footage. Ask who pulls the permit, since the City of Atlanta requires one for water heater replacements, repipes and sewer work, and an unpermitted heater becomes your problem at resale. Confirm the length of the labour warranty and whether it is honoured by the wider Benjamin Franklin Plumbing network or only by this branch. On a water heater, check whether the quote includes bringing the pan, expansion tank and venting up to current code, because in older Intown houses it often will not be included in a headline figure.
Compared with the Atlanta alternatives, this sits in the branded, dispatch-driven category rather than the independent one. You trade a little on price for scheduling reliability, uniformed technicians and a complaints path that goes beyond the person in your basement. For emergency work and for larger planned jobs like a sewer replacement, that structure tends to be worth having.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
5.0/ 5
28 customer reviews
TenBestFind
Editorially reviewed
Ranked #8 in Atlanta plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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Benjamin Franklin Plumbing FAQs
Is Benjamin Franklin Plumbing really open 24 hours in Atlanta?
Published hours list 24 hours a day, every day of the week, and the company states its phone is answered around the clock for plumbing emergencies. As with any after-hours service, confirm on the call whether an out-of-hours rate applies and roughly when a technician can actually be at your door, since a phone being answered and a van being dispatched are two different things.
What does the Google rating look like?
Its Google Business Profile showed 5.0 from 28 reviews when read on September 4, 2026. That is a strong average, though the review count is modest compared with long-established Atlanta plumbers, so read it as a good early signal rather than decades of feedback. Recent reviews mention on-time arrival, clear explanation of options and no pressure to replace equipment.
Do they handle tree root damage in sewer lines?
Yes. The service list includes sewer line repair, replacement and trenchless installation, plus drain cleaning and hydrojetting, all of which come into play with root intrusion. In older Intown neighbourhoods with mature oaks over clay laterals, roots are one of the most common causes of recurring backups. Ask for a camera inspection so the location and severity of the intrusion are documented before you agree to any dig.
Are there discounts available?
The website lists two standing offers at the time of writing: fifty dollars off any plumbing service and ten dollars off for booking online. Both carry the usual conditions, one per household, valid at participating locations, not combinable with other offers, and with stated expiry dates. Mention the offer when you book rather than after the work is done.
Who pulls the permit for a water heater or repipe in Atlanta?
Clarify that with the office before work starts. The City of Atlanta generally requires permits for water heater replacements, repipes and sewer line work, and an unpermitted installation can surface as a problem during a home sale. A licensed plumbing contractor normally handles the permit, but you want it confirmed and included in the quoted price.
Do they work on commercial properties?
Commercial plumbing is listed among the services alongside residential work. The published range covers drains, sewers, water heaters and pumps, which fits small commercial premises such as restaurants and offices. For larger facilities work, ask about the branch's experience with your specific building type and equipment before committing.
Is Benjamin Franklin Plumbing licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Benjamin Franklin Plumbing serve?
Atlanta. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Benjamin Franklin Plumbing offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 17, 2026
- Google review data updated
- September 4, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.