Company Facts
Plumb Works Inc. at a Glance
The work
- Best for
- established metro Atlanta homeowners needing sewer, water heater or drain work with a documented track record
- Primary service
- Plumbing
Where
- Headquarters
- Atlanta, GA
- Service area
- Atlanta
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Plumb Works Inc.
The review depth here is the standout, and 4.9 across nearly two thousand entries is not something a company fakes its way into over a weekend. The breadth of the service list, from smart toilets to grease traps to trenchless sewer, points to a shop with real crew depth rather than one specialist stretching. Just do the ordinary diligence on price: get the flat-rate quote written down, and on any sewer or repipe job get a second number.
Best for: established metro Atlanta homeowners needing sewer, water heater or drain work with a documented track record
What We Like
- 4.9 rating from 1,917 reviews on its Google Business Profile, read 4 September 2026
- Master plumber licence MP207915 published openly on its website
- Operating in metro Atlanta since 1989, per its own account
- Handles both residential and commercial work, including grease traps and backflow certification
- Trenchless sewer replacement offered, useful under driveways and mature landscaping
- Financing and maintenance plans listed for larger or recurring jobs
Things to Consider
- Closed Sundays per published hours, so confirm emergency availability and after-hours rates directly
- Base is on the northeast side near Doraville, so southside callers should check coverage
- Pricing is quoted per job rather than published, and larger operators rarely compete on lowest hourly rate
- The 2024 Residential Contractor of the Year award is a claim made on the company website
Google Reviews for Plumb Works Inc.
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.9
Based on 1917 Google reviews
Review data updated September 4, 2026
Rating Distribution
- 5 stars94%
- 4 stars2%
- 3 stars1%
- 2 stars1%
- 1 star2%
iAbout this distribution
The distribution reflects the 1917 Google reviews available when this profile's review data was last refreshed on September 4, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Editorial Ranking
Why Plumb Works Inc. Made Our Top 10
It holds position 9 in 10 Best Plumbers in Atlanta, GA.
Areas Served
Based in Atlanta, GA.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Plumb Works Inc.
Thirty-something years in one metro area tends to shape how a plumbing company works. The book of business gets wide, the crew gets layered, and the phone starts ringing for jobs a newer shop would turn down. Plumb Works Inc. presents itself that way: residential and commercial, repair and installation, with a service list that runs from a running toilet all the way to trenchless sewer replacement under a front lawn.
The day-to-day work is what most callers will need. Drain cleaning, clogged toilets, garbage disposals, faucet swaps, leaking supply lines, water heaters that have stopped producing hot water. Tankless installs appear on the service list alongside conventional tank units, which matters in Atlanta because the two paths carry very different costs. A tankless retrofit in a house built for a 50-gallon tank often needs a bigger gas line, a new vent run and sometimes an electrical circuit, and any honest quote will spell those out before the box is ordered.
Underground work is the other half of the picture. Water service line replacement, burst pipe repair, gas line repair and installation, repiping, sump pumps, storm drain services and sewer line repair or replacement. Trenchless methods are listed, which is worth knowing if your line runs beneath a driveway, a mature oak or a deck. Atlanta's older intown neighbourhoods still have plenty of cast iron and clay sewer laterals, and clay joints in this red clay soil are exactly where roots find their way in. Expect a camera inspection before anyone quotes a replacement, and expect a conversation about who pulls the permit and who handles the county or city tie-in, because that varies across Fulton, DeKalb and Gwinnett.
Commercial capability shows up in the details rather than in slogans. Grease trap plumbing, hydrojetting and backflow testing certification are all on the list, and backflow in particular is a regulated annual item for many businesses and some irrigation systems. A shop that can certify backflow devices is generally one that keeps up with local water authority paperwork. Restaurant operators, property managers and small industrial sites are a plausible fit here.
The address at 3116 Chestnut Drive puts the base on the northeast side, near Doraville and the I-285 corridor, which is a sensible spot for reaching Buckhead, Brookhaven, Chamblee, Dunwoody, Tucker and much of the northern arc without fighting downtown traffic. It is further from the southside, so if you are in East Point or College Park it is worth confirming coverage and travel time when you book. The published service area page on the company website is the place to check.
On credentials, master plumber licence MP207915 is published on the site, and Georgia requires a master licence for the kind of work described here. The company also states it has operated since 1989 and that it was named 2024 Residential Contractor of the Year by Plumbing and Mechanical Magazine. That is the company's own claim, not something verified here, though trade magazine awards of that sort are usually straightforward to confirm by searching the publication. The reputation signal that stands on its own is the Google Business Profile rating: 4.9 from 1,917 reviews as read on 4 September 2026. Volume at that level takes years to build and is hard to fake.
Published hours run 7am to 6pm Monday through Thursday, 7am to 5pm Friday and Saturday, with Sunday closed. Emergency plumbing is advertised, so if you have a burst line on a Sunday night, call and ask directly rather than assuming the posted hours are the whole story. Ask what after-hours actually costs, since overtime rates in this market can be a meaningful multiple of the daytime rate. The site also promotes a waived dispatch fee when service is booked and says quotes are customised per job, which in practice means flat-rate pricing given up front. Get it in writing, and get the scope written too, particularly on sewer and repipe work where the difference between a spot repair and a full line replacement is thousands of dollars.
Who it suits: homeowners and business owners who want an established company with licence numbers, a maintenance plan option, financing and a long review history behind it. Who it may not suit: anyone hunting the lowest hourly number in town, since Plumb Works Inc. sits with the larger, more structured operators rather than the independent with a truck and a mobile number. Compare a quote from an outfit like Plumb Works Inc. against one smaller local plumber before committing to any big underground job. The spread will tell you a lot.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Credentials
- Plumbing licenceMP207915Reported
iWhat verified means here
Verified means we checked the credential against the authority that issues it and recorded the date. Reported means the business told us and we could not independently confirm it. We publish both, labelled, rather than dropping what we could not check.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.9/ 5
1917 customer reviews
TenBestFind
Editorially reviewed
Ranked #9 in Atlanta plumbers, September 2026
Project Photos
Business-submitted, reviewed by our editors
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Plumb Works Inc. FAQs
Is Plumb Works Inc. licensed in Georgia?
Yes, the company publishes master plumber licence number MP207915 on its website. Georgia requires a master plumber licence for the scope of work described, and it is reasonable to ask which licensed master is responsible for your job and to see the number on the written quote before work starts.
What are the hours, and can they come out on a Sunday?
Published hours are 7am to 6pm Monday through Thursday, 7am to 5pm Friday and Saturday, with Sunday closed. Emergency plumbing is advertised as a service, so a Sunday call may still be answered, but you should ask directly what the after-hours rate is. Overtime pricing in the Atlanta market is typically well above the standard daytime rate.
How good are the reviews?
Its Google Business Profile showed a 4.9 rating from 1,917 reviews when read on 4 September 2026. That is a deep review base for a plumbing company and takes years of steady volume to accumulate. Reading the most recent few months of reviews is usually more informative than the headline average.
Do they do sewer line work without digging up the yard?
Trenchless sewer line replacement is listed among the underground services. Trenchless methods let a new liner or pipe be pulled through the existing path with only access pits at each end, which suits Atlanta lots where the lateral runs under a driveway, patio or established trees. Expect a camera inspection first, since not every failed line is a candidate.
Which parts of metro Atlanta do they cover?
The shop is at 3116 Chestnut Drive near Doraville, close to the I-285 corridor, which puts Brookhaven, Chamblee, Dunwoody, Tucker, Buckhead and the northern arc within easy reach. The company publishes a service area page listing coverage, so callers on the southside or well outside the perimeter should confirm before booking.
Is there a call-out fee?
The company advertises that the dispatch fee is waived when service is booked with them. Quotes are described as custom per job, which generally means a flat price presented before work begins rather than an open hourly clock. Ask for the scope in writing alongside the number, particularly on repipes and sewer replacements.
Do they handle commercial plumbing as well as houses?
Yes. Commercial services listed include grease trap plumbing, hydrojetting, backflow testing certification, storm drain work and leak detection, plus commercial maintenance plans. That mix suits restaurants, property managers and small industrial sites that need scheduled service alongside emergency response.
Is Plumb Works Inc. licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Plumb Works Inc. serve?
Atlanta. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Plumb Works Inc. offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- September 2026
- Profile last updated
- September 17, 2026
- Google review data updated
- September 4, 2026
- Reviewed by
- Dana Whitfield, Senior editor, home services
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Sponsorship status
- No commercial relationship
Dana runs the editorial side of TenBestFind. She built the research process, decides which markets get covered next, and writes the plumbing and chimney rankings herself. Before this she spent eleven years as a consumer reporter covering contractor licensing and home improvement fraud.