Company Facts
Jackson & James Overhead Door Services at a Glance
The work
- Best for
- Spring and opener repairs, plus commercial door maintenance
- Primary service
- Garage door
Where
- Headquarters
- Edmonton, AB
- Service area
- Edmonton
- Emergency service
- Yes, 24/7
Money and guarantees
- Free estimates
- Yes
- Financing
- Not advertised
- Workmanship warranty
- New doors and operators carry a minimum one-year warranty on materials and workmanship. Service and repair work is warranted for 90 days on parts and 30 days on labour.
Credentials
- Member, Canadian Door Institute (CDI)
- Member, Canadian Door Institute (CDI) (reported by the company, not verified)
Editorial Review
Our Take on Jackson & James Overhead Door Services
A long-running, family-run shop where reviewers keep naming the same people for patient explanations and hard-to-find parts. Strong for spring and opener work and multi-door maintenance, with weekday-only office hours and no stated financing.
Best forSpring and opener repairs, plus commercial door maintenance
What We Like
- In business in southeast Edmonton since 1988, working from 3544 78 Ave NW
- Amarr dealer that installs Steel-Craft doors and LiftMaster openers and repairs all brands
- Member of the Canadian Door Institute and the International Door Association
- Serves Edmonton, Sherwood Park and Fort Saskatchewan, with commercial and dock door maintenance programs
- Reviewers praise Matt, Steve and technician Mike for clear explanations and fast spring and part work
Things to Consider
- Office hours are Monday to Friday, 7:30 am to 4:00 pm; 24/7 emergency calls carry call-out fees
- Repair work is warranted for 90 days on parts and 30 days on labour, which is short
- The website names no owners or staff, lists no email, and does not mention financing
Customer Ratings
Google Reviews for Jackson & James Overhead Door Services
Customer ratings shown here come from Google. They are separate from our editorial review above.
Rating Distribution
- 5 stars90%
- 4 stars3%
- 2 stars1%
- 1 star6%
iAbout this distribution
The distribution reflects the 67 Google reviews available when this profile's review data was last refreshed on October 28, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Recent Google Reviews
Editorial Ranking
Why Jackson & James Overhead Door Services Made Our Top 8
It holds position 4 in 8 Best Garage Door Companies in Edmonton, AB (2026).
What They Do
Services Offered
Areas Served
Based in Edmonton, AB.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
Company Background
About Jackson & James Overhead Door Services
Jackson & James Overhead Door Services works out of a shop at 3544 78 Ave NW in southeast Edmonton, and the company says it has been in the overhead door business since 1988. It describes itself as a medium-sized, family-run operation, though its website does not name the owners. The crew handles residential garage door repair, spring replacement, new door and opener installation, and routine maintenance, and it also services commercial and dock doors under maintenance programs. Listed service areas are Edmonton, Sherwood Park and Fort Saskatchewan.
The company is an Amarr dealer and installs Steel-Craft doors and LiftMaster openers, and it says it repairs all brands of doors and operators. It lists membership in the Canadian Door Institute and the International Door Association. Reviewers lean on the people. Stefan wrote that Matt and Steve measured his old springs and supplied new ones quickly after a spring snapped. Kimberly said Steve, the manager, searched hard for an obsolete part before technician Miky installed the replacement the next day. Jon credited technician Mike with explaining each step of his first spring replacement. David described the owner arriving with an experienced colleague to assess five neglected buildings, then recommending adjustments on two doors and replacement on three.
Jackson & James Overhead Door Services holds 4.7 from 67 Google reviews, read October 24, 2026. The reviews we read were uniformly positive, so the fair caveats are practical ones. Office hours on the website are Monday to Friday, 7:30 am to 4:00 pm, and 24/7 emergency service carries call-out fees. Service work is warranted for 90 days on parts and 30 days on labour, while new doors and operators carry at least a one-year warranty. The site does not mention financing or list an email address.
It suits homeowners and property managers in southeast Edmonton, Sherwood Park or Fort Saskatchewan who want a long-established local shop for spring and opener work, or a maintenance program covering several doors. It suits less well anyone who needs evening appointments or financing. Before booking, ask for a written quote, the cycle rating of any replacement spring, and the warranty terms in writing. Alberta does not license garage door contractors provincially, so confirm the business with the City of Edmonton business licence lookup, the Alberta Corporate Registry, and a WCB Alberta clearance letter.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Other Sources
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Pricing
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Emergency callout
- Available 24/7
- Workmanship warranty
- New doors and operators carry a minimum one-year warranty on materials and workmanship. Service and repair work is warranted for 90 days on parts and 30 days on labour.
Gallery
Project Photos
Business-submitted, reviewed by our editors
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Jackson & James Overhead Door Services FAQs
Is Jackson & James Overhead Door Services licensed in Edmonton?
Alberta does not license garage door contractors provincially, so there is no licence number to look up. Jackson & James Overhead Door Services states membership in the Canadian Door Institute and the International Door Association on its website. Confirm the business with the City of Edmonton business licence lookup, the Alberta Corporate Registry, and a WCB Alberta clearance letter before booking.
Does Jackson & James Overhead Door Services offer emergency garage door repair in Edmonton?
Yes, the company states that 24/7 emergency service is available, and call-out fees apply. Its regular hours are Monday to Friday, 7:30 am to 4:00 pm, and it says calls made before noon can often be served the same day. Maintenance clients receive 24/7 emergency service as part of their program.
What warranty and service area does Jackson & James Overhead Door Services have?
New doors and operators carry a minimum one-year warranty on materials and workmanship, and service and repair work is warranted for 90 days on parts and 30 days on labour. The company serves Edmonton, Sherwood Park and Fort Saskatchewan. It accepts cash, cheques, Visa and Mastercard, and its website does not mention financing.
Is Jackson & James Overhead Door Services licensed and insured?
We checked 0 of 2 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Jackson & James Overhead Door Services serve?
Edmonton. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Jackson & James Overhead Door Services offer emergency service?
Yes, the company lists emergency availability. Response time depends on demand, and after a storm every company in the market is stretched.
What warranty do they offer?
New doors and operators carry a minimum one-year warranty on materials and workmanship. Service and repair work is warranted for 90 days on parts and 30 days on labour.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- October 2026
- Profile last updated
- October 31, 2026
- Google review data updated
- October 28, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Could not verify
- Member, Canadian Door Institute (CDI) (reported only), insurance
- Sponsorship status
- No commercial relationship