Company Facts
Lupe's Home & Office Cleaning, LLC at a Glance
The work
- Best for
- Homeowners who want a price before the crew arrives
- Primary service
- Cleaning
Where
- Headquarters
- San Antonio, TX
- Service area
- San Antonio
- Emergency service
- Not advertised
Money and guarantees
- Free estimates
- Yes
- Financing
- Not advertised
- Workmanship warranty
- Report a missed area with photos within 24 hours and a team returns to fix it.
Credentials
- Surety bond and general liability insurance
- Surety bond and general liability insurance (reported by the company, not verified)
Editorial Review
Our Take on Lupe's Home & Office Cleaning, LLC
Lupe's earns its spot on transparency. Few San Antonio cleaners publish prices, and fewer can point to more than 25 years of history and an employee crew. Read the handful of complaints about rushed move-out jobs and do a walkthrough before the crew leaves.
Best forHomeowners who want a price before the crew arrives
What We Like
- Founded by Lupe Morales in 1999 and now run by her son Hector Ortega
- Publishes prices: recurring from $115 and deep cleaning from $424 for 1,000 sq ft
- Cleaners are full-time employees, not independent contractors, per the company
- Posts surety bond and liability insurance on its own site
- Re-clean if you report a missed area with photos within 24 hours
Things to Consider
- Rating of 4.6 is lower than several rivals, with a few complaints about rushed move-out cleans
- Arrival times are an estimate that can run an hour early or late, per its terms
- Office hours are weekdays only, so weekend questions wait until Monday
Customer Ratings
Google Reviews for Lupe's Home & Office Cleaning, LLC
Customer ratings shown here come from Google. They are separate from our editorial review above.
Editorial Ranking
Why Lupe's Home & Office Cleaning, LLC Made Our Top 5
It took first place in 5 Best House Cleaning Services in San Antonio, TX (2026).
Areas Served
Based in San Antonio, TX.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
Company Background
About Lupe's Home & Office Cleaning, LLC
Lupe's Home & Office Cleaning, LLC is one of the older names in San Antonio house cleaning. Lupe Morales, the daughter of migrant workers, began cleaning homes part time in 1997 while she still worked at Lackland Air Force Base. By 1999 she had enough clients to quit and do it full time. She retired in 2021, and her son Hector Ortega carried the business on as an LLC that now cleans both homes and offices from a shop at 2618 South Presa Street near Southtown.
The service menu is broad. General cleaning covers dusting, counters, microwaves, bathrooms, floors and trash. Deep cleaning adds air registers, ceiling fans, light fixtures, doors and trim, windows, blinds and baseboards. Move-in and move-out cleaning for empty homes goes inside the oven, refrigerator, cabinets and drawers. Customers can also book by the hour or by the room. Pricing is worked out from square footage, and the company publishes its numbers, which is rare in this trade. The Google profile lists recurring cleaning from $115 a visit and deep cleaning from $424 for a 1,000 square foot home. The pricing page warns that heavy clutter, pests or no running water can push the hourly rate as high as $160.
The company says its cleaners are full-time employees rather than independent contractors, and it keeps a bond and insurance page on its site. Crews bring their own supplies and equipment, and you do not need to be home. If something is missed, you send photos within 24 hours and a team comes back.
Lupe's holds 4.6 stars from 332 Google reviews, read November 12, 2026. Recent reviewers praise Maria and Elizabeth by name, along with the color-coded Blue and Violet teams, and several mention move-out cleans where the crew pulled appliances out to clean behind them. The lower reviews are worth reading too. A few customers felt a deep or move-out clean was not thorough for the price, and one in November 2026 said the crew had to be reminded to vacuum the couch.
This is a good fit for renters and sellers who need a move-out clean with a firm quote, and for families who like knowing the price up front. It suits people less well if they want the same single cleaner every week, since Lupe's works in teams. Before booking, ask which team will come, confirm the square footage they are pricing, and ask for a copy of the bond and insurance certificate. Texas has no state licence for house cleaners, so that paperwork is your best check.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Other Sources
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Pricing
Company Pricing & Estimates
What this company publishes about its own pricing.
- Free estimates
- Yes
- Workmanship warranty
- Report a missed area with photos within 24 hours and a team returns to fix it.
Gallery
Project Photos
Business-submitted, reviewed by our editors
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Lupe's Home & Office Cleaning, LLC FAQs
Is Lupe's Home & Office Cleaning bonded and insured?
Yes. Lupe's says it carries a surety bond and liability insurance and keeps a Bond and Insurance page on its website. It also says its cleaners are full-time employees rather than contractors. Texas does not license house cleaners, so ask for the certificate before your first visit.
What are Lupe's office hours in San Antonio?
The office at 2618 S Presa St is open Monday to Friday, 8 am to 5 pm, and closed on weekends. You can call or text (210) 942-7242 or book online. Arrival times are scheduled as an estimate that can run about an hour either way.
How much does Lupe's charge for a deep clean?
Lupe's prices by square footage. Its Google profile lists deep cleaning from $424 for a 1,000 square foot home and recurring cleaning from $115 a visit. Homes with heavy clutter, pests or no running water can be billed at a higher hourly rate, up to $160 an hour.
Is Lupe's Home & Office Cleaning, LLC licensed and insured?
We checked 0 of 1 credentials against the issuing authority. Verified items carry the date we checked; reported items are what the business told us and we could not independently confirm.
What areas does Lupe's Home & Office Cleaning, LLC serve?
San Antonio. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Lupe's Home & Office Cleaning, LLC offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Report a missed area with photos within 24 hours and a team returns to fix it.. There are usually two warranties on a job: the manufacturer covers materials, the contractor covers workmanship. Get both in writing and check whether the workmanship coverage transfers if you sell.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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iWhat claiming does
Claiming lets you correct and maintain the factual information on this profile. Claiming or upgrading a profile does not guarantee inclusion in a TenBestFind ranking and never affects ranking position, which is decided editorially.
About This Business Profile
- Last reviewed
- November 2026
- Profile last updated
- November 12, 2026
- Google review data updated
- November 12, 2026
- Sources checked
- Issuing authorities, Google Business Profile, Company website
- Could not verify
- Surety bond and general liability insurance (reported only)
- Sponsorship status
- No commercial relationship