Company Facts
Mr. Rooter Plumbing of Austin at a Glance
The work
- Best for
- sewer line diagnosis and 24 hour drain emergencies in the Austin metro
- Primary service
- Plumbing
Where
- Headquarters
- Austin, TX
- Service area
- Austin
- Emergency service
- Business hours only
Money and guarantees
- Free estimates
- Not advertised
- Financing
- Not advertised
Editorial Review
Our Take on Mr. Rooter Plumbing of Austin
A broad service list and a 4.8 average across 738 Google reviews make this a sensible shortlist entry for sewer and water heater work, which is where the diagnostic gear actually earns its keep. The 24 hour schedule is the other draw, though we would confirm the after-hours rate before agreeing to a midnight visit. Budget-focused callers with a simple repair may still find an independent cheaper.
Best for: sewer line diagnosis and 24 hour drain emergencies in the Austin metro
What We Like
- 4.8 from 738 Google reviews as of September 27, 2026, a large sample
- Published hours are 24 hours a day, every day
- Sewer camera inspection, hydro jetting and trenchless repair all offered in-house
- Covers both residential and commercial work, including grease traps
- Water softener and filtration options suited to hard Austin water
Things to Consider
- Franchise pricing can run above a local owner-operator on small repairs
- After-hours premiums are not published, so confirm rates when booking
- Northwest Austin base may mean longer arrival windows for far south callers
Google Reviews for Mr. Rooter Plumbing of Austin
Customer ratings shown here come from Google. They are separate from our editorial review above.
Google rating
4.8
Based on 738 Google reviews
Review data updated September 27, 2026
Rating Distribution
- 5 stars90%
- 4 stars5%
- 3 stars1%
- 2 stars1%
- 1 star4%
iAbout this distribution
The distribution reflects the 738 Google reviews available when this profile's review data was last refreshed on September 27, 2026. Ratings and counts change continuously on Google, so figures here may lag the live profile slightly. We publish only the values returned by the source, never estimates for missing bands.
Services Offered
Areas Served
Based in Austin, TX.
iAbout service coverage
Coverage is as the business describes it, cross-checked against where its recent documented work is. A company will often travel beyond the areas listed here for a large job and decline a small one at the same distance, so confirm your address before scheduling.
About Mr. Rooter Plumbing of Austin
Plumbing in Austin has a few recurring themes, and the service list at mr rooter plumbing of austin lines up with most of them. Older homes east of I-35 and in the central neighbourhoods often still have cast iron or clay sewer laterals, which crack, offset and fill with roots. Newer subdivisions out toward Cedar Park, Round Rock and Pflugerville have PVC drains but thin slab-on-grade construction, hard municipal water and water heaters in attics where a failed tank does real damage. The company offers sewer camera inspection, hydro jetting, trenchless sewer line repair and pipe lining on one side of the ledger, and water heaters, tankless units, softeners and filtration on the other. That covers both ends of the local problem set.
Day to day, the bread and butter is likely the unglamorous stuff: a kitchen line that will not clear, a toilet that keeps running, a garbage disposal that seized, a hose bib that split after a cold snap. The site also lists frozen pipe work and pipe insulation, which stopped being a footnote in Texas after February 2021. Gas line repair and replacement appear as well, useful if you are moving a range or adding an outdoor kitchen. On the commercial side, grease trap installation is listed, so restaurants and small food operations are within scope.
Who it suits: homeowners who want a single call to cover diagnosis and repair, people who value online booking and a dispatcher who answers at 2am, and anyone facing a sewer problem where a camera inspection should come before any digging. The franchise model tends to mean standardised pricing presented up front and a written scope before work starts, which some people much prefer to a verbal figure scribbled on a clipboard. Others find franchise rates higher than an owner-operator with a van and a phone. If your job is a single washer replacement and you are watching every dollar, a small independent may quote less.
The Google rating of 4.8 from 738 reviews, read on September 27, 2026, is worth pausing on. A review count in the hundreds usually means years of steady volume rather than a promotional push, and at that average most customers are getting what they expected. It does not tell you which technician will show up, so it is reasonable to ask.
Before you book, get the basics in writing. Ask whether the quoted figure is a flat price for the job or an hourly rate plus parts, and what the diagnostic or trip charge is if you decline the repair. Ask whether after-hours and weekend calls carry a premium, because 24 hour availability and 24 hour pricing are not the same thing. For sewer work, ask for the camera footage and a rough depth and location of the problem, then ask whether the fix is a spot repair, a trenchless pull or a full replacement, and who pulls the City of Austin permit and handles inspection. For water heaters, confirm whether the price includes bringing the installation up to current code, since attic units often need a new pan, drain line and expansion tank. Also confirm the licence number of the responsible master plumber, which Texas requires to be displayed.
Compared with the wider Austin market, mr rooter plumbing of austin sits in the national-brand tier alongside a handful of other franchises and large local outfits. What you generally trade is a slightly higher ticket for scheduling depth, warranty paperwork you can actually find later, and a company that still exists in three years if something fails. Independents can beat that on price and sometimes on continuity of the same face. Both are legitimate choices, and the deciding factor is usually how urgent and how complicated the job is.
One practical note on geography. The Roxie Drive address puts the operation in the northwest quadrant, near the 183 and Anderson Mill area, which is convenient for the northern suburbs. Austin traffic being what it is, ask for a realistic arrival window if you are calling from Buda, Kyle or the far southeast during a weekday afternoon.
iWhere this information comes from
Company history, ownership and capability details on this page are provided by the business and reviewed by our editors for plausibility and consistency. They are not the same as the credentials block, where each item carries its own verification status and source.
Reputation by Source
We show each source separately rather than blending them into a single score, because they measure different things.
Google
4.8/ 5
738 customer reviews
Project Photos
Business-submitted, reviewed by our editors
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Mr. Rooter Plumbing of Austin FAQs
Is Mr. Rooter Plumbing of Austin open 24 hours?
Yes, the published hours show 24 hours a day, seven days a week. That makes it a realistic call for an overnight burst pipe or a sewer backup on a Sunday. Emergency plumbing appears on its service list, though the profile does not state whether after-hours calls carry a premium rate, so ask when you phone.
What is the Google rating?
The Google Business Profile shows 4.8 out of 5 from 738 reviews, read on September 27, 2026. A count in the hundreds generally reflects years of steady volume rather than a short burst of feedback.
Do they handle sewer line replacement without digging up the yard?
Trenchless sewer line repair and pipe lining are both listed, alongside sewer camera inspection. Whether trenchless is suitable depends on the condition, depth and layout of your line, which is what the camera work establishes. Ask to see the footage and to have the options and prices compared in writing before committing.
Where are they based and how far do they travel?
The office address is 12201 Roxie Dr, Austin, TX 78729, in the northwest part of the metro. That is handy for north Austin, Cedar Park, Round Rock and Pflugerville. Coverage further south is likely but not specified, so confirm your address and a realistic arrival window when booking.
Do they work on commercial properties?
Yes. The service list includes commercial plumbing, sewer and drain cleaning, water heaters, gas lines and grease trap installation, which puts restaurants and small commercial buildings within scope.
What should I ask before hiring a plumber in Austin?
Start with the licence number of the responsible master plumber, which Texas requires. Then get clarity on whether the price is flat-rate or hourly plus parts, what the diagnostic or trip fee is if you decline the work, and who handles permits and inspection for sewer or gas work. For attic water heaters, confirm whether code upgrades such as a pan, drain line and expansion tank are included.
Do they install water softeners?
Water softeners and water filters both appear on the service list. Austin area water is hard, which shortens water heater life and leaves scale on fixtures, so softening is a common add-on when a heater is being replaced anyway.
Is Mr. Rooter Plumbing of Austin licensed and insured?
We have no credential records on file for this company yet. Ask for the certificate directly from the insurer before booking work.
What areas does Mr. Rooter Plumbing of Austin serve?
Austin. Coverage is as the business describes it, cross-checked against where its recent documented work is. Confirm your address before scheduling, particularly at the edge of a service area.
Does Mr. Rooter Plumbing of Austin offer emergency service?
Emergency availability is not listed for this company. If you need an urgent call-out, check the ranking for companies that do list it.
What warranty do they offer?
Warranty terms are not on file. Ask for them in writing before work starts.
How was this profile built?
Credentials come from issuing authorities, ratings from the company's Google Business Profile with the date we read them, and the editorial take from our own review of estimates, warranty documents and public feedback. Anything the business told us is labelled as reported.
Can a business pay to improve its profile?
A business can subscribe to manage its own listing details, and it can buy a labelled sponsored placement. Neither changes a ranking position or the editorial assessment on this page.
Is Something Incorrect?
Business information changes. Tell us about an address, phone, website, service area, credential or ownership change, or let us know if this company has closed.
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About This Business Profile
- Profile last updated
- September 27, 2026
- Google review data updated
- September 27, 2026
- Sources checked
- Google Business Profile, Company website
- Sponsorship status
- No commercial relationship