Odyssey Plumbing

Company Facts

Odyssey Plumbing at a Glance

By the numbers

Google rating

5.0out of 5

Customer reviews

177on Google

Rating and review count pulled from Google on September 27, 2026.

What We Like

• Perfect 5 star rating from 177 Google reviews as read on September 27, 2026
• Small named crew, so the plumber who quotes is likely the one who returns
• Time and materials billing rather than flat-rate menu pricing
• Covers older-home specialities including copper and PEX repiping and frozen pipe repair
• Water heater work spans tank, tankless, gas and electric, plus residential gas lines
• Regional phone lines suggest dispatch is organised by area across north King and south Snohomish

Things to Consider

• Google shows 24 hour availability while the website lists weekday office hours of 7am to 3pm, so confirm after-hours dispatch
• Time and materials pricing means no fixed quote up front; ask for hourly rate and a rough ceiling
• Sewer camera inspection and main line replacement are not on the published service list
• A four-person team has limited capacity during busy periods

Google rating

5.0

Based on 177 Google reviews

Review data updated September 27, 2026

View on Google Maps →

Rating Distribution

• 5 stars99%
• 4 stars1%

Plumbing in Seattle is shaped by housing stock more than weather. Ballard, Fremont, Wallingford and Greenwood are full of homes built between 1900 and 1940, which means galvanised supply lines that have narrowed to a trickle, cast iron waste stacks, basement laundry and utility rooms that were retrofitted decades after the house went up, and the occasional length of polybutylene from a 1980s remodel. Odyssey Plumbing works squarely in that territory, and the service list reflects it: copper and PEX repiping, basement pumps and drains, frozen pipe repair, and fixture work in bathrooms, kitchens and laundry rooms.

The team is presented as four named plumbers, Gene, Chris, Ward and Lee, with decades of combined experience. That matters in practical terms. A four-person shop is not going to dispatch eight trucks across the metro on a busy Monday, but you are more likely to get the same person twice, and the person quoting the job is likely to be the person doing it. For anyone who has been through the experience of a large franchise sending a different technician each visit, that consistency is worth something.

Billing is described as time and materials. Rather than a fixed price per task, you are charged for hours worked and parts used, which the company frames as a way to save clients money. In practice this cuts both ways. On a straightforward job with a clear cause, an experienced plumber on the clock is usually cheaper than a flat-rate menu price. On a diagnostic job where the fault is buried in a wall or under a slab, the open-ended nature makes some homeowners nervous. The sensible move is to ask for an hourly rate, a minimum charge, and a rough ceiling before anyone starts cutting.

Water heaters appear to be a significant part of the workload, covering tank and tankless, gas and electric, with installation, repair and maintenance all listed. Seattle's incoming water is soft, which is kinder to tanks than the hard water in much of the country, but electric resistance heaters still age out and plenty of homeowners are moving to heat pump or tankless units. That conversation is worth having properly: tankless needs adequate gas supply and venting, and gas appliance work in Seattle requires permits and inspection. Odyssey Plumbing also lists residential gas line installation, so the same crew can handle a range or fire pit line rather than coordinating two trades.

The service area is given as north King County and south Snohomish County, from downtown Seattle to Everett. Four separate regional phone numbers are published for the north end, east side, south end and Seattle, alongside the main Google-listed line. That structure suggests they split dispatch by geography, which is reasonable given how badly the I-5 and 405 corridors can bleed a day. If you are outside that band, in Tacoma or the far south end for example, ask first.

On evidence, the Google Business Profile carried a 5 star rating from 177 reviews when checked on September 27, 2026. An unblemished average across that many reviews is rare in a trade where one bad Saturday tends to leave a permanent mark. Treat it as a strong signal on workmanship and communication without assuming it guarantees your particular job goes smoothly.

One wrinkle to sort out before hiring: Google shows the line open 24 hours every day of the week, while the company's own site publishes office hours of 7am to 3pm, Monday to Friday. Those are not the same promise. If your interest is a burst pipe at eleven at night, call and ask directly whether a plumber is dispatched after hours and what the call-out premium is. If your job is a planned repipe or a bathroom remodel, the weekday office hours are the relevant ones and the distinction hardly matters.

Who is this a good fit for? Homeowners in the Ballard to Everett corridor with older plumbing who want a small crew on a time and materials arrangement, and commercial clients needing tailored rather than packaged work. It is a weaker fit for anyone who insists on a firm fixed quote before work begins, or who needs sewer camera inspection and trenchless main line replacement, neither of which appears on the published service list. Ask about that specifically if a failing side sewer is your concern, since Seattle has plenty of them.

About This Business Profile

Last reviewed

September 2026

Profile last updated

September 27, 2026

Google review data updated

September 27, 2026

Reviewed by

Dana Whitfield, Senior editor, home services

Sources checked

Google Business Profile, Company website

Sponsorship status

No commercial relationship